Consultant, Field Operations (CA)

McDonald's - Corporate; Irvine (CA); On-site; USD 96,000 - 119,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Job summary

McDonald’s in Irvine, CA is seeking a Field Operations Consultant to conduct restaurant evaluations and support brand standards across locations.

You will analyze performance, drive Operational Excellence, and provide coaching to franchisees while collaborating with Franchise Partners on initiatives like Delivery, Drive-Thru, and Digital.

Qualifications

• Accurate, consistent evaluator with strong attention to detail.
• Effective time management for demanding travel schedule.
• Quick learner with broad and deep restaurant-system knowledge.
• Strong interpersonal, communication and presentation skills.
• Energetic leader with coaching abilities.
• Willingness to adapt to changing environments.
• Experience in restaurant operations preferred.

Responsibilities

• Conduct objective evaluations to analyze restaurant performance against brand standards.
• Protect the McDonald's brand by identifying issues affecting customer experience.
• Support operational excellence by flagging non-compliance with QSC/safety standards.
• Develop restaurant operations skills through ongoing training and certification.
• Provide coaching and root-cause analysis to Franchisees.
• Assist restaurants on initiatives (Delivery, Drive-Thru, Digital) when requested.
• Collaborate with Franchise Partners to monitor goals and drive results.

Skills

Attention to detail

Time management

Quick learner

Interpersonal skills

Change adaptation

Restaurant experience

Education

High school diploma

Job description

Job Description:

Company Description:

McDonald’s is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily. As the global leader in the foodservice industry, our legacy of innovation and hard work continues to drive us.

From drive-thru updates to delivery to mobile order and pay, we are innovating quickly and growing. Joining McDonald's means thinking big and preparing for a career that can have influence around the world.

At McDonald’s, we see every day as a chance to create a positive impact. We lead through our values centered on inclusivity, service, integrity, community, and family. From the support of Ronald McDonald House to our Youth Opportunity project and sustainability initiatives, our values keep us dedicated to using our scale for good: good for our customers, people, industry, and the planet. We also offer outstanding benefits including a sabbatical program, tuition assistance, and flexible work arrangements.

We are an equal opportunity employer committed to the diversity of our crew members, staff, operators, and suppliers. We promote an inclusive work environment that creates feel-good moments for everyone. We are interested in people who enhance our company culture: Does this role interest you? We encourage you to apply even if you don’t meet every single requirement!

Department Overview

The Field Operations Consultant role conducts objective restaurant standards evaluations such
as Operations Excellence Assessments, Food Safety visits and National Restaurant Building and
Equipment Standards assessments. You will analyze restaurant performance across customer
experience and operations brand standards. This position also develops a holistic restaurant
operations skill set across all restaurant operations systems through ongoing assessment,
training, and development.

Duties

• Conducts objective evaluations (i.e., Running Great Restaurants Visits, Food Safety Visits,
  Operations Excellence Assessments, Health & Safety Visits, and National Restaurant
  Building and Equipment Standards) to analyze restaurant performance across customer
  experience and McDonald’s operations’ Brand Standards
• Protects the McDonald's brand by identifying issues that may pose risks to customer
  experience and brand perceptions.
• Supports operational excellence by identifying restaurants that do not meet McDonald's
  QSC (Quality, Service and Cleanliness) / safety standards.
• Develops a holistic restaurant operations skill set across all Restaurant operations’
  systems through ongoing training, learning, and certification in assigned area of
  expertise.
• Builds deep expertise in Restaurant Operations and provides expert coaching and
  root cause analysis to Franchisees.
• Serves as a Subject Matter Expert to provide support to restaurants as requested by
  Operators on specific operations initiatives (i.e.. Delivery, Drive-Thru, Digital, etc.)
• Uses system and initiative Subject Matter Expertise to drive Guest Counts, Sales, and
  cashflow through support of operations, initiatives, and Owner/Operator priorities by
  conducting Performance Excellence Sessions
• Collaborates with Franchise Business Partners to assist in developing a full
  restaurant consulting toolkit, monitor goals and key metrics, and drive business results.

Qualifications

• Accurate, consistent evaluator that relies on measurable facts and observations - Strong attention to detail and ability to keep reports and evaluations organized.
• Effective time management skills to keep up with a demanding evaluation and travel
  schedule.
• Quick learner capable of developing both a broad understanding of all Restaurant systems
  and deep expertise in certain areas.
• Strong interpersonal skills and ability to build amicable relationships with Franchisee's
  and restaurant managers.
• Energetic leader with excellent social, communication and presentation skills. Solid
  influencing and facilitation skills
• Coachable learner with the desire for continuous learning
• Ability to work in an ever-changing environment.
• Recognizes patterns and develops intuition around common restaurant performance
  issues.
• Restaurant experience preferred.
• High school diploma

Compensation

Bonus Eligible: Yes

Long - Term Incentive: No

Benefits Eligible: Yes

Salary Range

The expected salary range for this role is$95,538.00 -$119,423.00per year
The above represents the expectedsalaryrange for this job requisition. Ultimately, in determining yourpay, we may also consider your experience, and other job-related factors.

Additional Information:

Benefits eligible: This position offers health and welfare benefits, including but not limited to comprehensive health insurance, which includes medical, prescription drug, mental health, dental and vision coverage, as well as, life insurance.

McDonald’s is an equal opportunity employer. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald’s provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact [e-mail]. Reasonable accommodations will be determined on a case-by-case basis.

McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Nothing in this job posting or description should be construed as an offer or guarantee of employment.