Consultant, Customer Experience & Business Process Improvement (CX& BPI)

Hewlett Packard Enterprise; Texas; Hybrid; USD 106,000 - 243,000; Full time

Job summary

Hewlett Packard Enterprise in Texas is seeking a Consultant for Customer Experience & Business Process Improvement. The role is hybrid, requiring about two days per week in an HPE office.

You will join a global CX & BPI team delivering transformation, customer experience improvements, and cross-functional programs. The ideal candidate has 6+ years in transformation projects, a bachelor’s or master’s in related fields, and strong skills in stakeholder management, change management, and

Qualifications

• Bachelor’s or Master’s degree in Business Management, Engineering or equivalent, or relevant experience.
• 6+ years of experience supporting transformation and improvement programs.
• Experience defining governance frameworks, KPI measurement, benchmarking, stakeholder management, and fiscal management.

Responsibilities

• Define business/operations strategy for a focused program, by engaging and influencing senior leaders.
• Support cross-functional transformation projects by identifying opportunities, building solutions, implementing solutions across different teams.
• Apply frameworks and best practices to evaluate the transformation program’s readiness to launch, developing action plans, leading program mobilization, and providing advisory and program management services.
• Evaluate and analyze data to support business strategy/operations improvements.
• Re-engineer processes to improve delivery, reduce complexity, reduce waste and incorporate accountability to sustain the change.
• Define and execute change management initiatives in support of strategy and process changes, including stakeholder assessments and communications.
• Foster organization wide collaboration in solving problems.
• Engage and collaborate with senior stakeholders.

Skills

Stakeholder management

Change management

Data analysis

Problem solving

Communication

Education

Bachelor’s or Master’s degree in Business Management or Engineering or equivalent

Job description

Consultant, Customer Experience & Business Process Improvement (CX& BPI)

This role has been designed as ‘Hybrid’ with a requirement that you will work on average 2 days per week from an HPE office.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world.Our culture thrives onfinding new and better ways to accelerate what’s next.We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs.We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you.Open up opportunities with HPE.

Job Description:

TheCustomer Experience & Business Process Improvement (CX & BPI)teamis aglobal team of senior, certified professionals, with decades of cross-functional and cross-industry experience in driving transformation and customer experience, problem solving and bringing outside-in perspectives.Our vision is to bethe team that shapes anddriveswhat’snext for HPE. Our mission is toturn bold ideas & complex challenges into sustainable business impact, powered by breakthrough innovation & world-class customer experience.

We offer:

• A competitive salary and award-winning benfits
• A diverse, inclusive, and supportive culture
• Growth through professional development, on-the job learning and stretchassignments
• A network of talented and motivated colleagues
• Work-life balance and support for careerdevelopment

Responsibilities :

• Facilitate the definition of business/operations strategy for a focused program, by engaging and influencing seniorleaders.
• Supportcross-functional transformation projectsbyidentifyingopportunities, building solutions, implementing solutions across differentteams.
• Apply frameworks and best practices to evaluate the transformation program’s readiness to launch, developingaction plans, leadingprogram mobilization efforts, and providingadvisory and program management services throughout the life of theprogram.
• Evaluate and analyze data to support business strategy/operations improvements.
• Re-engineer processes to improve delivery, reduce complexity, reducewasteand incorporate accountability to sustain thechange.
• Define and execute change management initiatives in support of strategy and process changes,includingstakeholder assessments andcommunications.
• Foster organization wide collaboration in solvingproblems.
• Engage and collaborate with seniorstakeholders.

Education and Experience:

Required:

• Bachelor’s orMaster’s degree in Business Management, Engineering or equivalentor Relevant experiencesupportingcross-functional, strategic or transformation projects.
• Typically, 6+ years of experiencesupportingtransformation and improvement programs.
• Demonstrated experience defining andestablishprogram structure and governance frameworks, KPI measurement, benchmarking,stakeholder management, and fiscal management.

Preferred:

• Project management certification such as PMP/PMI certification
• Lean Six Sigmaor equivalent improvementframework.
• Change managementexperience.
• Management Consulting experience
• Advanced facilitation skills
• Previousexperience in the technology industryand/orone of the areas of Supply Chain (Plan, Source, Manufacture, Deliver), Sales Operations,Product Management& Support / Services.

Knowledge and Skills:

• Growth Mindset: curious; continually learns and applies knowledge; challenges existing thinking and practices; contributes and adoptsnew ideasand approaches.
• Collaborative: works well with others; builds strong relationships and trust; contributes to an environment that promotes effective teamwork and strong collaboration
• Adaptable communicator : ability toclearly and effectively convey ideas and updates (in both verbal and written communication)across all levels of the organization.
• Goal orientated: works independently, directing their initiative,ownership,and energy togettingthings done and achieving results.
• Flexible and Organized: professional and structured approach to program delivery; ability to work under pressure and to tight timescales with minimal supervision.
• Strategic thinker and problemsolver :proactivelyanticipatesissues andidentifiespractical solutions through analysis of data and application of business and technical acumen.
• Prioritization skills: comfortable working within a complex and global environment, with different stakeholder and interest groups
• Influence and negotiation skills: ability to build strong relationships with multiple senior stakeholders toshape programs from high levelobjectives, addressconcerns,and effect change.
• Excellent Microsoft Office skills

Accessibility

HPE is committed to creating an inclusive and accessible workplace and encourages applications from all qualified individuals, including those with disabilities. If you believe you require accommodation during any stage of the application or interview process, please submit your request by completing our secure form linked here.

Note: This option is reserved for applicants needing assistance/reasonable accommodation related to a disability.

What We Can Offer You:

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Let’s Stay Connected:

Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.

#unitedstates

#operations

Job:

Quality

Job Level:

Expert

“The expected salary/wage range for this position is provided below. Actual offer may vary from this range based upon geographic location, work experience, education/training, and/or skill level.
– United States of America: Annual Salary USD 111,000 - 211,000 in Colorado // 105,500 - 243,000 in Texas
The listed salary range reflects base salary. Variable incentives may also be offered.”

Information about employee benefits offered in the US can be found at https://myhperewards.com/main/new-hire-enrollment.html

The estimated job application period closure is January 25 2027; this timeline is provided for transparency and internal planning purposes.

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.