Construction Project Operations Coordinator

Jukebox Health, Inc.; Detroit (MI); Remote; USD 65,000 - 75,000; Full time

Benefits offered by this job

Work-from-home stipend

Team off-sites

Laptop and company swag

Job summary

Jukebox Health, Inc. is seeking a Construction Project Operations Coordinator to support a portfolio of home modification projects in a remote setting. You will coordinate service providers, manage bids, schedule work, and monitor project milestones while maintaining precise CRM records and documentation.

A high-volume, problem-solving mindset is essential for success. You’ll partner with Project Managers and Member Engagement to surface risks early and ensure efficient operations, with

Qualifications

• 2+ years of experience in vendor coordination, contractor coordination, dispatch, scheduling, project coordination, field operations, or a similar role.
• Strong phone presence, comfortable spending much of the day on calls and email with contractors, vendors, or small business owners.
• Persistent follow-up with busy contacts; detail-oriented data entry and documentation.
• Ability to manage multiple priorities and maintain accuracy in records.

Responsibilities

• Service Provider Coordination: answer calls, manage bids, schedule/start dates, monitor progress, ensure clear expectations.
• Project Throughput: keep active projects moving, prioritize next actions from queues, remind milestones.
• Documentation, Claims & Administration: collect closeout docs, assist with claims, maintain CRM accuracy and records.

Skills

Vendor coordination

Contractor coordination

Scheduling

Project coordination

Phone presence

Remote communication

Data entry accuracy

Travel readiness

Tools

Salesforce

Job description

Construction Project Operations Coordinator

Remote

At Jukebox Health, our mission is to empower everyone to live safer, healthier, more independent lives at home. We partner with health plans to make homes safer and more accessible for older adults and high-needs populations. We achieve this by combining technology with networks of clinicians, suppliers, and installers to deliver personalized home modifications and environmental supports nationwide. Founded by experienced entrepreneurs, Jukebox Health is a fast growing healthcare services company backed by top venture capital firms like Valtruis and The Home Depot.

We are seeking a Project Operations Coordinator to serve as the operational backbone for a portfolio of home modification projects within their assigned region. You'll be the primary point of contact for Jukebox's service provider network, helping move home modification projects from bid through completion. You'll spend much of your day communicating with service providers - scheduling work, following up on bids, checking in on active projects, collecting closeout documentation, and making sure nothing falls through the cracks.

You'll work closely with our Project Managers and Member Engagement team to surface risks early, resolve issues quickly, and create a smooth experience for our service providers and members. You'll also support the operational side of the business through order entry, claims processing, and maintaining accurate project records in our CRM.

This role is ideal for someone who thrives on a high volume of work, is a resourceful problem solver who takes initiative, and enjoys building relationships.

Key Responsibilities

Service Provider Coordination

• Answer inbound calls and emails, handle routine questions, and escalation to the Project Manager when needed
• Follow up with service providers to get bids submitted
• Schedule and confirm project start dates
• Check in on active projects and flag delays or risks early
• Make sure providers understand expectations, timelines, and documentation requirements
• Build trusted relationships with our network to keep providers responsive, engaged, and eager to take on our projects

Project Throughput

• Keep a high volume of active projects moving through each stage without letting them stall
• Work daily from operational queues to determine priorities and next actions
• Send reminders ahead of key milestones and deadlines

Documentation, Claims & Administration

• Collect closeout documents, photos, and required forms, and follow up until everything is complete and accurate
• Assist with claims entry and processing
• Enter and maintain project orders accurately
• Review records for completeness and accuracy before submission
• Resolve discrepancies and follow up on missing information
• Keep CRM records current and complete, including significant provider communications and project updates

Qualifications

Required

• 2+ years of experience in vendor coordination, contractor coordination, dispatch, scheduling, project coordination, field operations, or a similar role
• Strong phone presence, comfortable spending much of the day on calls and email with contractors, vendors, or small business owners
• Persistent follow-up skills, especially with people who are busy and slow to respond
• Strong attention to detail and a track record of accuracy in data entry, documentation review, or administrative operations
• Ability to manage multiple priorities and open items without dropping details
• Clear, professional written and verbal communication skills
• Comfortable learning new technology platforms and working in a remote environment
• Willingness to travel occasionally for company events or field visits

Preferred

• Experience in construction, home services, remodeling, or accessibility modifications
• Experience with claims processing, billing, or order management
• Experience with Salesforce or a similar CRM

How We Invest In You

• Generous company-funding of our health, vision, and dental plans
• HSA plans
• Short and Long-Term Disability
• Life and Personal Accident Insurance
• Hospital Insurance
• 401(k) immediately upon hire
• Generous candidate referral program

Time Away

• Unlimited PTO + 11 paid holidays

Remote First Team

• $1000 stipend you can use towards work from home costs
• Frequent team off-sites and get-togethers around the country
• Collaborative team environment
• Monthly Townhalls
• High trust environment
• A laptop and company swag upon hire

Compensation Range: $65,000-$75,000/year + company equity

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Jukebox Health’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.