Construction Claims Representative - Complex Claims Unit

The Hartford; Naperville (IL); Hybrid; USD 56,000 - 85,000; Full time

Benefits offered by this job

Hybrid work arrangement

Job summary

The Hartford in Naperville, IL is seeking a Claims Representative in the Complex Claims Unit focused on Construction claims. The role handles bodily injury, property damage, and construction defect claims from inception to disposition, often with litigation, requiring contract analysis and risk transfer.

Responsibilities include investigations, coverage determinations, negotiations, and mediations, with hybrid or remote work options.

Qualifications

• This role requires strong communication, analytical and customer service skills.
• Experience with claim handling and ability to manage complex claims.
• Experience using Microsoft Office and AI tools is preferred.

Responsibilities

• Provide proactive communications and respond to inquiries from customers and business partners in the management of claims.
• Review and analyze complex policies and coverage parts.
• Write and articulate coverage positions.
• Conduct investigations regarding claims and lawsuits.
• Manage litigation with counsel and other carriers.
• Make liability and damages assessments.
• Pursue risk transfer against other liable parties and insurance carriers.
• Attend mediations and trials as necessary.
• Keep management informed of claim developments.
• Manage expenses, reserves and financial transactions.

Skills

Communication

Analytical thinking

Customer service

Time management

Negotiation

Teamwork

MS Office

AI tools

Claim handling experience

Education

Bachelor's degree

Tools

Microsoft Office (Outlook, Word, Excel, PowerPoint, Teams)

Job description

Claims Representative - CH09CN

We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future.

HGS CONSTRUCTION CLAIM REPRESENTATIVE - COMPLEX CLAIMS UNIT

The Claim Representative is a claim handling role within the Complex Claims Unit (CCU)–Construction - Hartford Global Specialty (HGS) Claims Division. CCU is a highly specialized claim organization. This roleis responsible forthe management of construction related general liability claims involving bodily injury,propertydamageand/or construction defect frominceptionto final disposition.These claims will involve both primary and excess coverages and often involve complex fact patterns requiring analysis of contracts between parties todetermineindemnity and contribution obligations and risk transfer opportunities.These claims also commonly involve litigation along with higher exposures. TheClaim Representativeis accountable for delivering superior customer service and successfully investigating and managing claim exposures consistent with corporate claim standards, policies and procedures and statutory, regulatory and ethics requirements.

The Claim Representative willdemonstratethe ability to proactivelymanage high excess and lower-exposure primaryclaims with an analytical focus, demonstrating the ability to comprehend and communicate facts, issues, and resolution strategies to management and other stakeholders.

Responsibilities

• Provide proactive communications and respond to inquiries from customers and business partners in the management of claims;
• Review and analyze complex policies and coverage parts;
• Write and articulate coverage positions;
• Conduct investigations regarding claims and/or lawsuits;
• Manage litigation with counsel and/or other carriers;
• Make liability and damages assessments;
• Pursue risk transfer against other liable parties and insurance carriers;
• Attend mediations and trials, as necessary;
• Keep management informed of claim developments;
• Manage expenses, reserves and financial transactions;

Qualifications

• Strong verbal and written communication skills;
• Strong analytical, problem solving and critical thinking skills;
• Strong customer service and active listening skills;
• Strong time management and organization skills;
• Strong negotiation and conflict resolution skills;
• A desire to learn and grow and work as part of a team toward common goals;
• Proficiency in Microsoft Office applications, including Outlook, Word, Excel, PowerPoint, and Microsoft Teams, with the ability to effectively leverage these tools in a fast-paced professional environment
• Experience utilizing generative AI tools to assist with claim handling activities is preferred;
• Bachelor’s degree preferred;
• 1-2 years of claim handling or equivalent experience preferred;

Additional Details

• This role can have a Hybrid or Remote work arrangement. Candidates who live near one of our office locations (Hartford, CT, San Antonio, TX, Lake Mary, FL, Phoenix, AZ, Naperville, IL, Alpharetta, GA) will have the expectation of working in an office 3 days a week (Tuesday through Thursday). Candidates who do not live near an office will have a remote work arrangement, with the expectation of coming into an office as business needs arise.
• As a condition of your employment, you must obtain and maintain a State Adjuster's License to process Property & Casualty Insurance Claims in the state(s) supported by your office. Continued employment with The Hartford is contingent upon the successful passage of the Licensing exam(s) within 30 business days from the completion of the licensing training.

Compensation

The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford’s total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is:

$56,391 - $84,587

Equal Opportunity Employer/Sex/Race/Color/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age