Construction Claim Technical Specialist

Jobtailor; North Carolina; On-site; USD 85,000 - 125,000; Full time

Job summary

Travelers is seeking an experienced Senior Liability Claims Specialist in North Carolina to manage complex Specialty Liability claims from intake through resolution. The role emphasizes negotiation, litigation oversight, and coordination with insureds, claimants, and legal counsel.

You will mentor junior staff, navigate policy language and ISO forms, and collaborate with partners to achieve quality outcomes. Travel may be required up to 30% for investigations and hearings.

Qualifications

• Bachelor's Degree in a relevant field.
• High School Diploma or GED.
• At least 2 years of liability claim handling experience and/or comparable litigation claim experience.
• 5 years business experience.
• Advanced knowledge and skill in claim and litigation.
• Basic working knowledge of various business line products.
• Strong negotiation and customer service skills.
• Expertise in coverage, liability, damages analysis, litigation process, relevant case and statutory law, and litigation management.
• Extensive claim and/or legal experience and technical expertise evaluating severe and complex claims.
• Thorough understanding of commercial lines products, policy language, exclusions, ISO forms, and effective claims handling practices.
• Demonstrated coaching, influence, and persuasion skills.
• Advanced written and verbal communication skills.
• Strong technology aptitude and ability to use business technology tools.
• Intermediate analytical thinking, judgment/decision making, communication, negotiation, insurance contract knowledge, principles of investigation, value determination, settlement techniques, legal knowledge, and medical knowledge.
• Insurance license(s) may be required and generally must be obtained within three months of starting the job.
• Ability to make independent decisions on most assigned cases.
• Ability to adapt to and support cultural change.

Responsibilities

• Investigate, evaluate, reserve, negotiate, and resolve assigned Specialty Liability claims.
• Manage full claim life cycle including customer contacts, coverage, investigation, and resolution.
• Provide quality customer service and timely coverage analysis.
• Interview policyholders, claimants, witnesses, agents, and medical providers.
• Coordinate subrogation, risk control, and other experts.
• Verify injuries and property damage through records.
• Maintain claim files and document activities.
• Develop and apply creative claim resolution strategies.
• Negotiate dispositions with insureds and legal representatives.
• Oversee litigated claims, discovery, and legal expenses.
• Attend depositions, mediations, arbitrations, and trials as needed.
• Mentor junior claim professionals.
• Potential travel up to 30%.

Skills

Liability claim handling

Litigation management

Negotiation skills

Customer service

Communication skills

Insurance knowledge

Policy language understanding

Exclusions and ISO forms

Analytical thinking

Decision making

Education

Bachelor's Degree

High School Diploma or GED

Tools

Diary Management Systems

Claim File Analysis

Business Technology Tools

Job description

• Investigate, evaluate, reserve, negotiate, and resolve assigned Specialty Liability bodily injury and property damage claims
• Handle claims throughout the full claim life cycle, including customer contacts, coverage, investigation, evaluation, reserving, litigation management, negotiation, and resolution
• Provide quality customer service and ensure timely coverage analysis and communication with insureds
• Investigate claims through contact with policyholders, claimants, witnesses, agents, medical providers, law enforcement, and technical experts
• Interview witnesses and stakeholders and obtain statements
• Select and direct internal and external resources, including subrogation, risk control, nurse consultants, fire or fraud investigators, and other experts
• Verify injuries and property damage through records and documentation
• Maintain claim files and document activities according to procedures
• Create Claim File Analysis and use evaluation documentation and diary management systems
• Evaluate liability and damages exposure and establish indemnity and expense reserves
• Participate in roundtables and authority discussions
• Develop and employ creative claim resolution strategies
• Negotiate claim dispositions with insureds, claimants, and legal representatives
• Manage litigated claims, litigation plans, counsel, claim strategy, discovery, and legal expenses
• Attend depositions, mediations, arbitrations, pre-trials, trials, and other legal proceedings as needed
• Update relevant parties on new facts, liability analysis, and settlement options
• Refer severe or complex cases to another level of claim professional when appropriate
• Fulfill service commitments for specified accounts and respond to agent and broker inquiries
• Represent Travelers as a technical resource within professional guidelines and applicable state laws
• Mentor and coach less experienced claim professionals
• Collaborate with business partners to achieve and sustain quality results
• Evaluate claims for recovery potential and handle or direct recovery efforts
• Perform other duties as assigned
• Potential for 30% travel

Requirements

• Bachelor's Degree
• High School Diploma or GED
• At least 2 years of liability claim handling experience and/or comparable litigation claim experience
• 5 years business experience
• Advanced knowledge and skill in claim and litigation
• Basic working knowledge of various business line products
• Strong negotiation and customer service skills
• Expertise in coverage, liability, damages analysis, litigation process, relevant case and statutory law, and litigation management
• Extensive claim and/or legal experience and technical expertise evaluating severe and complex claims
• Thorough understanding of commercial lines products, policy language, exclusions, ISO forms, and effective claims handling practices
• Demonstrated coaching, influence, and persuasion skills
• Advanced written and verbal communication skills
• Strong technology aptitude and ability to use business technology tools
• Intermediate analytical thinking, judgment/decision making, communication, negotiation, insurance contract knowledge, principles of investigation, value determination, settlement techniques, legal knowledge, and medical knowledge
• Insurance license(s) may be required and generally must be obtained within three months of starting the job
• Ability to make independent decisions on most assigned cases
• Ability to adapt to and support cultural change

Core Competencies

Demonstrates advanced knowledge in claim handling and litigation management, with expertise in coverage analysis, liability evaluation and negotiation strategies. Proven ability to mentor and coach team members while maintaining high standards of customer service and effective communication.

Highest-signal resume keywords

• Liability Claim Handling Experience
• Litigation Management
• Negotiation Skills
• Advanced Communication Skills
• Insurance Knowledge

ATS Optimization Keywords

Hard Skills

• Claim Evaluation
• Coverage Analysis
• Damages Analysis
• Litigation Process
• Claims Handling Practices
• Analytical Thinking
• Decision Making
• Value Determination
• Settlement Techniques
• Medical Knowledge

Soft Skills

• Customer Service Skills
• Coaching Skills
• Influence Skills
• Persuasion Skills
• Adaptability

Certifications & Qualifications

• Insurance License

Industry Keywords

• Specialty Liability
• Commercial Lines Products
• ISO Forms
• Policy Language
• Exclusions
• Legal Proceedings
• Subrogation
• Risk Control

Tools & Technologies

• Business Technology Tools
• Diary Management Systems
• Claim File Analysis