Constituent Services Coordinator – Health Benefit Exchange

Maryland; Baltimore (MD); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

State of Maryland Benefits

Job summary

Maryland Health Benefit Exchange is seeking an Administrative Officer III/Constituent Services Coordinator in Baltimore, MD. The role focuses on researching, investigating, and resolving escalated consumer inquiries related to Medicaid, QHPs, and enrollment issues, serving as a case manager from intake to closure.

The position requires a high school diploma, three years of admin experience, and strong communication skills.

Qualifications

• High school diploma or GED; three years of admin experience.
• Substitution options allow college credits or a bachelor’s degree for the required experience.
• Ability to research, investigate, and resolve consumer inquiries and complaints.
• Experience handling high-volume caseloads and coordinating with stakeholders.

Responsibilities

• Research case facts and applicable statutes to develop findings.
• Prepare analyses and recommendations for management review and appeal determinations.
• Interpret and communicate eligibility requirements to consumers, vendors, and the public.
• Coordinate constituent services with Governor’s Office and legislative offices; respond to inquiries.
• Maintain accurate case records in CRM, HBX, and MHBE tracking databases.
• Assess concerns and coordinate with program areas to resolve cases.

Skills

Bilingual Spanish

Written communication

Verbal communication

Customer service

Education

High school diploma or GED

Tools

CRM

HBX platform

MHBE tracking databases

Job description

Maryland Health Benefit Exchange is seeking an Administrative Officer III/Constituent Services Coordinator in Baltimore, MD. The role focuses on researching, investigating, and resolving escalated consumer inquiries related to Medicaid, QHPs, and enrollment issues, serving as a case manager from intake to closure.

The position requires a high school diploma, three years of admin experience, and strong communication skills.