Constituent Services Associate - Donor Support & Data

American Lung Association; Town of Brookfield (WI); Hybrid; USD 38,800 - 42,700; Full time

Benefits offered by this job

Paid Leave - vacation/sick/holidays

Health, dental, vision insurance

401(k) retirement plan

Job summary

The American Lung Association in Brookfield, WI, invites applications for an Associate, Constituent Services. This hybrid in-person/virtual role supports donor and constituent relations, gift processing, ticket triage, and reporting within the Constituent Services team.

Ideal candidates have an Associate degree or equivalent experience, strong communication and organizational skills, and experience with Excel and data systems. Bilingual EN/ES a plus; tobacco-free workplace.

Qualifications

• Associate degree in business or related field preferred, or equivalent combination of education and work experience.
• Two to three years of solid administrative experience with accuracy and courtesy.
• Excellent written and verbal communication.
• Excellent analytical and organizational skills.
• Strong contributor within a team environment with a positive attitude.
• Ability to multi-task and meet deadlines under pressure; manage competing priorities.
• Experience with data management systems and Excel.
• Spanish language skills a plus.

Responsibilities

• Demonstrate a ‘constituent first’ level of service by ensuring requests for service and support are addressed quickly and accurately following business rules.
• Daily batch entry for all gift types and ensure complete deposit packets sent to finance within 48 hours of deposit.
• Triage and assign tickets in Constituent Services queue ensuring routing within one business day.
• Monitor weekly acknowledgment processes to improve efficiency for the organization and donors.
• Process special event acknowledgment letters and send for review; mail within one week.
• Process special event invoices with proper backup and coding; submit through Concur.
• Work with Specialist to provide updated revenue and expense reports to Special Events/Development weekly.
• In partnership with Senior Manager and Specialist, process chargebacks according to business rules.
• Assist in processing reversal batches in ROI.
• Serve as back-up for regional associates as volume permits.
• Work with Coordinator to back-up matching gift confirmations.
• Assist in other Constituent Services projects and duties as assigned.

Skills

Administrative experience

Communication skills

Analytical skills

Microsoft Excel

Data management systems

Bilingual EN/ES

Team player

Multi-tasking under pressure

Education

Associate degree in business or related field

Equivalent combination of education and work experience

Tools

Microsoft Excel

Data management systems

Job description

The American Lung Association in Brookfield, WI, invites applications for an Associate, Constituent Services. This hybrid in-person/virtual role supports donor and constituent relations, gift processing, ticket triage, and reporting within the Constituent Services team.

Ideal candidates have an Associate degree or equivalent experience, strong communication and organizational skills, and experience with Excel and data systems. Bilingual EN/ES a plus; tobacco-free workplace.