Constituent Affairs and Community Relations Coordinator

State of Colorado; Denver (CO); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Annual leave

Sick leave

Paid holidays

Medical and dental plans

State retirement plans

Life insurance

Job summary

State of Colorado seeks a Constituent Affairs and Community Relations Coordinator in the Governor's Office of Internal Operations. The role supports the Deputy Director of Community Engagement and drives outreach, constituent services and correspondence across the state.

Responsibilities include intake of concerns, coordinating official communications, event support, and maintaining records. The ideal candidate excels in collaboration, multitasking and adherence to accessibility standards.

Qualifications

• Minimum one year experience in volunteer management, community engagement relations, project management, or related areas.
• Strong communication skills; written and oral.
• Ability to multitask in a fast-paced environment.
• Ability to build and maintain relationships with diverse communities.
• Experience with CRM software such as Salesforce preferred.

Responsibilities

• Provide intake and response for constituent concerns by phone, written or in person; determine jurisdiction of all casework.
• Coordinate correspondence between different Colorado State Departments.
• Assist walk-in constituents.
• Track and report weekly, monthly and yearly on constituent contacts.
• Coordinate with Governor's and agency staff to ensure external and internal communications are accurate, consistent, and conform to state brand and office style guide, including copyediting all outgoing products.
• Maintain thorough records of all official communication from the office to stakeholders at the local, state and federal level.
• Custodian of Governor's letterhead and signature for internal and external use.
• Assist with the correspondence program--including, but not limited to, drafting proclamations, congratulatory letters, letters of recognition, welcome letters, retirement letters and flags.
• Ensure all external and internal Governor's Office communications follow WCAG accessibility standards.
• Manage Salesforce Constituent Services and Correspondence System in day-to-day activities.

Skills

Communication

Project management

Relationship management

Multitasking

Diversity experience

Salesforce familiarity

Tools

Salesforce

Job description

Colorado for All

The State of Colorado strives to create a Colorado for All by building and maintaining workplaces that value and respect all Coloradans through a commitment to equal opportunity and hiring based on merit and fitness. The State is resolute in non-discriminatory practices in everything we do, including hiring, employment, and advancement opportunities.

Colorado For All - Colorado Employee Reflections

Department Information

Colorado Governor Jared Polis is committed to building a Colorado For All, a place where everyone has an opportunity to succeed and live the Colorado way of life. Governor Polis is focused on lowering health care costs for hardworking Coloradans, transitioning the state to renewable energy sources, ensuring every Colorado child gets a quality education, making housing more affordable and available, improving public safety, and building an economy that works for everyone. The Office of the Governor's staff includes budgeting, communications and outreach, legal counsel, legislative liaison, operations, policy and research, and scheduling.

Transparency Posting

The announcement is for transparency purposes only to comply with the Equal Pay for Equal Work Act.

An intended candidate has been identified for this position.

Department:

Internal Operations

Position Title:

Constituent Affairs and Community Relations Coordinator

FLSA: Exempt

Full-time: 40/hours week

Organizational Relationships:

This position directly reports to the Deputy Director of Community Engagement.

Summary of Functions:

This position serves as the Constituent Affairs and Community Relations Coordinator for the Governor's Office of Internal Operations and is responsible for supporting the Deputy Director of Community Engagement with the implementation of the Governor's robust community engagement, constituent services, and correspondence plans across the state. These positions work with policy and operations staff within the Governor's Office, as well as with State Agency Advocates to help provide both access and easy navigation for all Coloradans.

Roles and Responsibilities

Constituent Services & Correspondence:

• Provide methodology and execution of constituent concern intake and response by phone, written correspondence, or in-person; determine jurisdiction of all casework.
• Arrange correspondence and signature requests between different Colorado State Departments.
• Assist walk-in constituents.
• Track and report weekly, monthly and yearly on constituent contacts.
• Coordinate with Governor's and agency staff to ensure external and internal communications are accurate, consistent, and conform to state brand and office style guide, including copyediting all outgoing products.
• Responsible for maintaining thorough records of all official communication from the office to stakeholders at the local, state and federal level.
• Custodian of Governor's letterhead and signature for internal and external use.
• Assist with the correspondence program--including, but not limited to, drafting proclamations, congratulatory letters, letters of recognition, welcome letters, retirement letters and flags.
• Ensure all external and internal Governor's Office communications are following WCAG accessibility standards.
• Manage application of the Salesforce Constituent Services and Correspondence System in day-to-day activities and office-wide administration.

Community Engagement:

• Assist the Community Engagement team in executing high-profile events for the Governor's Office, including but not limited to: statewide community meetings and listening sessions ,Holiday Festivities, Cultural Celebrations, etc.
• Maintain a comprehensive community engagement calendar of upcoming community events and meetings that may be of interest to the Administration.
• Maintain and contribute to a community engagement database that includes stakeholders, community members and local elected officials.
• Research and propose community events for the Governor to attend that align with the Administration's Bold Five priorities and the Governor's in-state travel plans.
• Coordinate with internal teams and event organizers to schedule community events for the Governor's attendance, and assists in coordinating the Governor's meetings and special events including but not limited to sending out invitations and reminders, identifying the location, setting up the event and breaking down, etc.
• Assist in preparing for the transition between Administrations by organizing community engagement documents and databases for the next Administration.
• Staffing the Governor and Lt. Governor at community events, as needed.
• Special projects as assigned.

Minimal Qualifications:

• Minimum one year experience in volunteer management, community engagement relations, project management, community organizing or other related areas.
• Project management skills: ability to multitask, problem-solve, prioritize, delegate, and to create systems and processes.
• Ability to work in a fast-paced environment and juggle multiple priorities, and able to react and adjust quickly to changing conditions.
• Excellent communication skills; able to communicate effectively and articulately in writing and orally.
• Works well under pressure.
• Strong relationship management skills with community interactions.
• Experience in and/or working with diverse constituencies and communities of color desired.
• Additional language skills desired but not required.

Preferred qualifications:

• Experience with CRM software, such as Salesforce, to manage constituent services and correspondence.
• Proven experience in event planning, logistics, and venue management for high-profile events.
• Professional background in copyediting and content review with adherence to style guides.
• Knowledge of Colorado government structures, state geography, and local community relationships.
• Bilingual proficiency, particularly in languages frequently spoken in Colorado.

Conditions of employment:

• Applicants must pass a thorough background check prior to employment.
• Individual selected must reside in Colorado at time of employment.

The State of Colorado/Office of the Governor offers a generous benefits package including:

• Annual leave accrued at 13.33 hours per month (4 weeks a year)
• Sick leave accrued at 6.66 hours a month (10 days a year)
• 12 paid holidays per year
• Medical and dental plans
• State paid life insurance policy of a minimum of $50,000 or 1x annual salary
• Choice of 2 retirement plans
• 401K and 457 plans
• State paid Short Term Disability coverage
• Additional optional life and disability plans
• Credit Union Membership
• RTD pass
• Training and professional development

To learn more about State of Colorado benefits visit:

https://www.colorado.gov/dhr/benefits

Inclusion and Belonging

The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law.

ADAAA Accommodations

The Office of the Governor is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAAA Staffing Coordinator (the Senior Human Resources Director) at [e-mail].