Consolidated Veterans Services Representative: (WSS5)-South Seattle/Hybrid

State of Washington; Seattle (WA); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Telework 1 day per week

Job summary

State of Washington's Employment Security Department seeks a CVSR (WorkSource Specialist 5) in King County. The role builds strong employer relationships and guides veterans through barriers to employment, delivering tailored employment services across WorkSource partners.

The position is Seattle-based with one telework day per week after training, emphasizing equity and veteran-focused outcomes. Responsibilities include outreach to employers, assessments, referrals, and case management, plus

Qualifications

• Experience in workforce development, social or human resource services is preferred.
• Ability to guide staff and support daily operations and program requirements.
• Commitment to equity, inclusion, and veteran-focused employment services.

Responsibilities

• Promote veteran hiring and strengthen employer relationships.
• Provide individualized employment services including assessments, referrals and case management.
• Ensure Priority of Service compliance and maintain accurate records.
• Coordinate with WIOA programs and partners to align veteran services.
• Engage in outreach to employers, unions, apprenticeship programs, and community groups.

Skills

WorkSource experience

Public workforce development

Community outreach

Relationship-building

Equity & inclusion

Education

Bachelor's degree or higher preferred

Education-to-experience equivalences

Job description

Description

The Employment Security Department (ESD) is seeking a collaborative, community-minded professional to serve as a Consolidated Veterans Services Representative (CVSR), (WorkSource Specialist 5) in King County. The ideal candidate is an engaging relationship-builder who thrives in outreach settings and is passionate about supporting veterans in achieving meaningful employment. You communicate with clarity, navigate complex program requirements with confidence, and bring a strong commitment to equity and service. You excel at connecting employers with talent, guiding veterans through barriers to employment, and partnering across the workforce system to ensure veterans receive the priority and support they are entitled to.

Please note: This opportunity is eligible for one day of telework work weekly upon completion of training.

About The Workforce Services Division

Workforce Services Division (WSD) is made up of three Lines of Business: WorkSource, Central Operations System Support, and Washington Service Corps (WSC). WSD administers the Labor Exchange (LEX), Migrant Seasonal Farmworker (MSFW), Veterans Services, Trade Adjustment Assistance (TAA), and WorkFirst and RESEA programs for job seekers and employers in Washington and provides job seekers with referrals to partners providing Workforce Innovation & Opportunity Act (WIOA) adult, youth, and dislocated worker training and support services.

Duties

As a CVSR, you will promote veteran hiring, strengthen employer relationships, and ensure veterans and eligible spouses receive high-quality employment and training services. This role serves as a key connector between the business community, WorkSource partners, and veterans seeking employment—helping employers understand the value of hiring veterans while ensuring veterans can access the full range of workforce resources available to them.

In this role, you will conduct proactive outreach to employers, unions, apprenticeship programs, and community organizations to expand employment opportunities for veterans. A key responsibility will be to provide individualized employment services, including assessments, job development, referrals, and case management for veterans facing significant barriers to employment. In addition, you’ll also ensure compliance with federal Priority of Service requirements, maintain accurate program records, and collaborate closely with Disabled Veterans Case Managers, WorkSource partners, and the Washington Department of Veterans Affairs. This position is based in Seattle, WA and includes outreach throughout King County.

Some Of Your Duties May Include

• Build and maintain relationships with employers, unions, apprenticeship programs, and community partners to promote veteran hiring and identify job opportunities.
• Conduct employer outreach, needs assessments, and labor‑market engagement to connect veterans with suitable employment.
• Provide individualized employment and training services to veterans and eligible spouses, including assessments, job development, referrals, and follow‑up.
• Deliver intensive case management for veterans with significant barriers to employment, including developing and updating Individualized Employment Plans (IEPs).
• Ensure veterans and eligible persons receive Priority of Service by training WorkSource staff and partners on related policies and requirements.
• Coordinate with WIOA, DVOP, VR&E, and other workforce programs to align services and support veteran job seekers.
• Participate in job fairs, hiring events, and community activities that support veteran employment.
• Maintain accurate case notes, service documentation, and employer data in required systems; monitor outcomes and prepare quarterly reports.
• Conduct targeted outreach to underserved veteran populations, including those on military bases, identifying as LGBTQ+, in tribal communities, at colleges, and in justice‑involved settings.
• Facilitate connections to internal and external resources, including training programs, UI, apprenticeships, and supportive services.

Qualifications

Required:

• Option 1: One (1) year experience as a WorkSource Specialist 4 or equivalent class within the Employment Security Department, or another state's Employment Security agency.
• Option 2: Three years of professional experience in workforce development, social or human resource services, public relations, or professional public contact work and serving as a lead worker, team lead, or subject matter expert responsible for guiding staff, assigning work, and supporting daily operations.
• Option 3: A combination of education and/or relevant experience.

Education to Experience Equivalences

Associate Degree = 2 years | Bachelor Degree = 4 years | Masters* or Higher = 5 years

• A Master’s degree or above will substitute for one (1) year of work experience.

Required Equity Competencies

• The ability to take action to learn and grow.
• The ability to take action to meet the needs of others.

Core Competencies

• Employer Outreach and Business Needs Assessment Expertise: Ability to connect jobseekers with employment opportunities.
• Veteran Employment Advocacy Expertise: Ability to promote veteran hiring initiatives.
• Workforce Service Facilitation Expertise: Ability to deliver personalized workforce services.
• Public Engagement and Outreach Expertise: Ability to represent workforce programs in the community.
• Adaptability: Ability to manage evolving workforce service responsibilities.

Desirable/Preferred Education, Experience Or Certifications

• Selective preference will be accorded to Veterans with first priority given to qualified service‑connected disabled Veterans, second to qualified eligible Veterans, and third given to qualified eligible persons as defined by Title 38, USC, Section 4101(5).
• To receive selective veteran preference, please attach your U.S. Dept. of Veterans Affairs – ‘Civil Service Preference Letter’, DD214 or equivalent document along with your resume and cover letter.

Additional Requirement Of Employment

• Must be able to pass an Unemployment Insurance (UI) Claim & Benefit Information Review.

Supplemental Information

Our agency's mission and values drive every decision that we make, determine how we interact with others, and are at the core of who we are. We value Access, Love, Belonging, Equity, and Stewardship. We understand that a work environment that respects your work/life balance is key; that's why many of our positions are eligible for flexible work schedules and teleworking opportunities. Through support, value, and trust, our employees are empowered to grow and develop into their best self.

Opportunity for All

We strive to create a working environment that includes and respects cultural, ethnic, racial, religious, sexual orientation, and gender identity diversity. Women, racial and ethnic minorities, people with disabilities, people over 40 years of age, people with religious beliefs, veterans or people with military status, and people of all sexual orientations and gender identities are encouraged to apply.

The Employment Security Department is an equal opportunity employer/program. Auxiliary aids and services are available upon request to individuals with disabilities.

This Organization Participates in E-Verify

More than Just a Paycheck!

Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Washington State offers one of the most competitive benefits packages in the nation.

We understand that your life revolves around more than just your career. Like everyone, your first priority is ensuring that you and your family will maintain health and financial security. That's why choice is a key component of our benefits package. We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs.

Read About Our Benefits

The following information describes typical benefits available for full‑time employees who are expected to work more than six months. Actual benefits may vary by appointment type or be prorated for other than full‑time work (e.g. part‑time); view the job posting for benefits details for job types other than full‑time.

Note: If the position offers benefits which differ from the following, the job posting should include the specific benefits.

Insurance Benefits

Employees and their families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with affordable monthly premiums that offer coverage throughout the state.

Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax‑deferred dollars toward their health care expenses. Employees are also covered by basic life and long‑term disability insurance, with the option to purchase additional coverage amounts.

To view premium rates, coverage choice in your area and how to enroll, please visit the Public Employees Benefits Board (PEBB) website. The Washington Wellness program from the Health Care Authority works with PEBB to support our workplace wellness programs.

Dependent care assistance allows the employee to save pre‑tax dollars for a child or elder care expenses.

Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction.

The Washington State Employee Assistance Program promotes the health and well‑being of employees.

Retirement And Deferred Compensation

State Employees are members of the Washington Public Employees' Retirement System (PERS). New employees have the option of two employer contributed retirement programs. For additional information, check out the Department of Retirement Systems' web site.

Employees also have the ability to participate in the Deferred Compensation Program (DCP). This is a supplemental retirement savings program (similar to an IRA) that allows you control over the amount of pre‑tax salary dollars you defer as well as the flexibility to choose between multiple investment options.

Social Security

All state employees are covered by