Cons - Business Con - Digital and Product Strategy - Product Mgmt - Manager - Mult Pos - 1641159

EY; Philadelphia (Philadelphia County); Hybrid; USD 237,000; Full time

Job summary

A leading consulting firm in Philadelphia is looking for a Manager in Product Management to drive digital strategy and customer experience. The ideal candidate will manage teams, engage with clients, and utilize tools like Jira and Figma. A bachelor’s degree along with five years of relevant experience is required. The position offers a base salary of $236,260 annually and comprehensive benefits.

Benefits

Comprehensive benefits

Flexible vacation policy

Continuous learning opportunities

Qualifications

• 5 years of progressive related work experience or 4 years with a Master's degree.
• Experience in digital strategy or product management.
• Must have experience managing cross-functional teams.

Responsibilities

• Lead customer experience digital strategy for clients.
• Manage client deliverables including digital platforms and roadmaps.
• Engage in business development pursuits.

Skills

Digital strategy

Customer experience

Product strategy

Agile execution

Market research

Team leadership

Data analytics

Education

Bachelor's degree in Business, Computer Science, or related field

Master's degree in Business, Computer Science, or related field

Tools

Jira

Confluence

ADO

Figma

Qualtrics

SurveyMonkey

Job description

EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities.

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better. Join us and build an exceptional experience for yourself, and a better working world for all.

Consulting, Business Consulting, Digital & Product Strategy – Product Management (Manager) (Multiple Positions) (1641159), Ernst & Young U.S. LLP, Manayunk (Philadelphia), PA.

Help clients solve their digital vision and customer experience issues. Execute client’s customer experience and digital vision acting as a product advocate in the strategic design process of projects, helping to lead overall customer experience/digital strategy, transformation and execution. Lead on client deliverables, including digital platforms, customer personas, journey maps, technology enablement, product capabilities and features, product roadmaps, and product backlogs utilizing knowledge of tools such as ADO, Jira, Confluence, and Fluid for road mapping and collaborative design and execution.

Apply knowledge of design thinking techniques and digital media to solve business problems throughout the industry-leading design solutions. Implement product requirements for Point of Sale (POS) and commerce solutions. Use qualitative and quantitative research methods to obtain data to inform business requirements generation and data driven decision making with tools such as Qualtrics, SurveyMonkey, Adobe analytics and google analytics.

Conduct lightweight prototyping to test and gather feedback on product designs using Figma or Generative AI assistants. Work with engagement teams to manage client expectations in line with the overall digital and customer experience vision. Translate business and product requirements and goals, end user needs, and inputs from cross-functional teams into differentiated design solutions.

Engage with various engagement leads to help with business development pursuits. Collaborate with technical architects, engineering, and design teams to build best in class solutions (including websites, kiosks, and mobile apps powered by customer technologies like Adobe, Salesforce, ServiceNow, CRM, Custom Developed Solutions) for clients in a broad set of sectors, including the retail and/or quick service restaurant sector.

Manage and motivate teams of professionals with diverse skills and backgrounds. Consistently deliver quality client services by monitoring progress. Demonstrate in-depth technical capabilities and professional knowledge. Maintain long-term client relationships and networks. Cultivate business development opportunities.

Full time employment, Monday – Friday, 40 hours per week, 8:30 am – 5:30 pm.

MINIMUM REQUIREMENTS:

Must have a Bachelor’s degree in Business, Computer Science, Information Systems Management, Human Computer Interaction, Interactive Media, Communications, Design or a related field and 5 years of progressive, post-baccalaureate related work experience. Alternatively, will accept a Master’s degree in Business, Computer Science, Information Systems Management, Human Computer Interaction, Interactive Media, Communications, Design or a related field and 4 years of related work experience.

Must have 3 years of experience in one or a combination of any of the following: digital strategy, customer or user experience, or product strategy leveraging skillsets such as market and user research, requirements gathering, business case development, KPI management, or business architecture definition.

Must have 3 years of experience with taking a digital product from concept to market, supporting the strategy, roadmap, and agile execution plan to achieve business objectives. Must have 3 years of experience in one or a combination of any of the following roles: digital product business analyst, product manager, product owner, or product marketing manager.

Must have 3 years of cross-functional experience working with both internal and 3rd party development teams, including one or a combination of any of the following: UX designers, visual designers, developers, or technologists.

Must have 3 years in one or a combination of any of the following: client-facing experience in strategy consulting or CX Practice in a Fortune 500 firm; Media management or digital creative agency experience; or Product strategy or digital strategy role in a Fortune 500 firm.

Must have 3 years of experience managing or leading teams. Must have 3 years of experience with agile management tools including with at least one of the following: Jira, Azure DevOps, or Rally.

Must have 3 years of experience with one or a combination of any of the following: change management surrounding product communications, training, cutover, or marketing campaigns. Must have 2 years of experience in each of the following: Understanding buyers' behavior and patterns on technology platforms; AND Delivering omni-channel and customer experience strategy projects.

Requires domestic travel up to 50%, to serve client needs. Employer will accept any suitable combination of education, training or experience.

What we offer

We offer a comprehensive compensation and benefits package where you’ll be rewarded based on your performance and recognized for the value you bring to the business. The base salary for this job is $236,260.00 per year. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.

Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year. Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances.

Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next. Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way. Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs. Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

EY accepts applications for this position on an on-going basis. If you can demonstrate that you meet the criteria above, please contact us as soon as possible.

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law.