ConnectWise PSA Admin & Migration Lead

Courser; United States; Remote; USD 80,000 - 110,000; Full time

Benefits offered by this job

Medical, dental, vision, and life insurance

401k match

Unlimited Approved PTO

10 Holidays including Birthday

Gym reimbursement

Amazon Prime reimbursement

Volunteer Time

Paid Maternity and Paternity leave

Paid certifications

Learning and development programs

Job summary

Courser is seeking a ConnectWise PSA Administrator & Migration Engineer to manage and optimize the ConnectWise platform. You will oversee user access, monitor system performance, and ensure effective workflows for service delivery. The role requires 5+ years of experience in a similar capacity and expertise in IT infrastructure. Courser offers competitive benefits including medical, dental, unlimited PTO, and a 401k match, emphasizing personal and professional development as core values.

Qualifications

• 5+ years of experience working in a ConnectWise PSA Administration capacity.
• Experience in migration of CW PSA and integrations into the software.
• Strong technical understanding of IT infrastructure and cloud services.

Responsibilities

• Manage and administer the ConnectWise platform, including setup and updates.
• Oversee user accounts and ensure data integrity.
• Monitor system performance and troubleshoot issues.
• Support migration of new platform partners into ConnectWise.
• Configure workflows and ticketing queues to align with processes.
• Provide technical support and training for ConnectWise users.

Skills

ConnectWise PSA Administration

Migration experience

Technical leadership

IT infrastructure knowledge

Analytical skills

Cross-functional collaboration

Problem-solving

Job description

Courser is seeking a ConnectWise PSA Administrator & Migration Engineer to manage and optimize the ConnectWise platform. You will oversee user access, monitor system performance, and ensure effective workflows for service delivery. The role requires 5+ years of experience in a similar capacity and expertise in IT infrastructure. Courser offers competitive benefits including medical, dental, unlimited PTO, and a 401k match, emphasizing personal and professional development as core values.