ConnectWealth, Advisor Service & Platform Lead

Fairygodboss; Columbus (OH); On-site; USD 180,000 - 250,000; Full time

Benefits offered by this job

Health care coverage

Retirement savings plan

Tuition reimbursement

Competitive total rewards

Job summary

JPMorganChase in Columbus, OH / Newark, DE seeks a ConnectWealth Advisor Service & Platform Lead at the VP level to define and execute the advisor service strategy, governance, and platform improvements. You'll partner with Service Center, Product Management, and Technology to drive adoption and measurable outcomes.

You will lead scalable training, establish executive-level dashboards, and coordinate across teams to reduce issues and improve advisor satisfaction and business growth.

Qualifications

• 5+ years in financial services, wealth management, operations, or related field.
• Strategic leadership with measurable outcomes across multiple groups.
• Executive-level communication to senior leaders.

Responsibilities

• Define and execute advisor service strategy and operating model.
• Lead scalable training and enablement programs for advisors and teams.
• Establish governance for feedback, defects, and enhancements.
• Drive cross-functional prioritization and platform improvements.
• Represent platform strategy to advisors and senior stakeholders.
• Oversee reporting, metrics, and performance insights for governance.

Skills

Executive communication

Stakeholder management

Product leadership

Analytical thinking

AI-enabled tooling adoption

Ownership & problem solving

MS Office (Excel, PowerPoint)

Education

Bachelor's degree or equivalent

Tools

Excel

PowerPoint

Job description

ConnectWealth Advisor Service & Platform Lead

Vice President, Columbus OH / Newark DE

Role Summary

The ConnectWealth Advisor Service & Platform Lead is responsible for defining, executing, and evolving the advisor service strategy that supports adoption and ongoing success of the ConnectWealth platform and related investment solutions within CWM. This Vice President will serve as a senior business leader and trusted partner to the CWM Service Center, Business Development Consultants, Product Management, Operations, and Technology teams, translating advisor and service needs into scalable capabilities, measurable outcomes, and prioritized platform improvements.

The Advisor Service Lead will establish governance for gathering, tracking, analyzing, and prioritizing advisor and service center feedback, platform defects, enhancement requests, and operational pain points. The individual will maintain executive visibility into resolution progress, identify recurring themes and systemic risks, drive accountability across product and technology partners, and influence roadmaps and resource decisions that improve platform stability, user experience, advisor satisfaction, and business growth.

Advisor Service Responsibilities

• Define and execute the advisor service strategy and operating model to accelerate adoption and effective utilization of the ConnectWealth platform and related investment solutions.
• Lead the development and delivery of scalable training, education, and enablement programs for advisors, Business Development Consultants, and service teams.
• Build senior-level partnerships with CWM Service Center leaders and serve as an escalation and decision point for complex, high-impact platform matters.
• Establish the support model for Business Development Consultants as local and regional advisor contacts, including clear roles, escalation paths, communications, and performance expectations.
• Drive resolution of complex advisor inquiries and systemic issues by coordinating product, operations, technology, and service partners with urgency and clear accountability.
• Serve as a ConnectWealth subject matter leader who can articulate platform strategy, capabilities, risks, and value to advisors, service partners, and senior stakeholders.
• Sponsor onboarding and readiness initiatives that enable users to maximize platform capabilities and support broader rollout objectives.
• Represent the voice of advisors and service teams in cross-functional planning, prioritization, and platform enhancement decisions.
• Establish and monitor service metrics, advisor inquiry trends, and operational performance indicators; convert insights into targeted education, process improvements, and roadmap recommendations.
• Own governance for defects, enhancement requests, feedback, and resolution progress, ensuring critical items are prioritized, transparently communicated, and driven to closure.

Case Management Product Responsibilities

• Own the strategy, roadmap, governance, and adoption of the case inquiry management tool across PMG and Operations, with accountability for measurable business outcomes.
• Lead discovery and requirements definition, prioritize the product backlog, and partner with technology teams to deliver scalable solutions that address business and user needs.
• Define reporting, controls, and performance measures that provide leadership insight into inquiry demand, resolution effectiveness, operational risk, and user adoption.
• Drive change management, training, onboarding, and operating standards that promote consistent utilization and sustained adoption across teams.
• Lead testing, implementation, and rollout of new capabilities, including AI-enabled features and automation that improve service-team productivity, reduce inquiry volume, and accelerate resolution.
• Manage senior stakeholder communications, dependencies, risks, and decisions across concurrent initiatives, ensuring delivery remains aligned with strategic priorities.

Required Qualifications, Capabilities, and Skills

• At least 5 years of experience in financial services, wealth management, operations, product management, platform support, or a related field.
• Strong knowledge of managed investment products, advisory platforms, advisor workflows, or wealth management operations.
• Demonstrated ability to define strategy, lead complex initiatives end to end, and deliver measurable outcomes across multiple stakeholder groups.
• Executive-level verbal and written communication skills, including the ability to synthesize complex information and influence senior leaders through clear recommendations and presentations.
• Proven stakeholder management skills with the ability to establish accountability, resolve competing priorities, and drive decisions across product, operations, technology, and service organizations.
• Strong product, program, or project leadership experience, including requirements definition, roadmap prioritization, governance, risk management, testing, implementation, and change adoption.
• Advanced analytical skills with experience using data, service metrics, and operational insights to identify trends, quantify impact, and guide prioritization and investment decisions.
• Demonstrated adoption and effective use of AI-enabled tools to collaborate on data, synthesize information, identify trends, improve workflows, and generate actionable insights.
• Strong judgment, ownership, and problem-solving capabilities, with the ability to operate independently in a fast-paced and evolving environment.
• Proficiency with Microsoft Office applications, including advanced Excel and PowerPoint skills.
• Prior experience supporting advisors, leading platform operations, managing products, or driving service transformation within wealth management is strongly preferred.
• Bachelor's degree or equivalent professional experience preferred.

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

ABOUT THE TEAM

J.P. Morgan Asset & Wealth Management delivers industry-leading investment management and private banking solutions. Asset Management provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals. Wealth Management helps individuals, families and foundations take a more intentional approach to their wealth or finances to better define, focus and realize their goals.