Connectivity Operations Engineer

Quest Diagnostics; Chicago (IL); Hybrid; USD 80,000 - 85,000; Full time

Benefits offered by this job

401(k) pre-tax and Roth IRA with match

Annual incentive plans

Education assistance

Well-being programs

Health benefits from Day 1

Job summary

Quest Diagnostics is seeking a qualified professional to develop and support complex vendor integration solutions. The role emphasizes Epic implementation experience and the ability to adapt to evolving business requirements.

This hybrid position allows 3 days in the office and 2 days work-from-home, and can be based in Schaumburg, IL, or Secaucus, NJ. The pay range is $80,000–$85,000 per year with comprehensive benefits.

Qualifications

• Excellent troubleshooting and problem resolution skills.
• Strong communication and teamwork abilities.
• Customer service focus with solid connectivity concepts.
• Experience with laboratory implementation and vendor connectivity.

Responsibilities

• Develop technical design documents to build and implement integration solutions.
• Certify new vendors, products, and functionality against requirements.
• Implement, document, and test interface projects, including enhancements.
• Provide Tier 3 support for complex production issues.

Skills

Troubleshooting

Communication skills

Teamwork

Customer service

Education

Bachelor's degree in Healthcare, Business, or Information Systems

Tools

HL7

FHIR

Service Manager

Quanum

LIS platforms

Job description

Job Description

This role is responsible for developing and supporting complex vendor integration solutions throughout the full development life cycle. The ideal candidate will have extensive Epic implementation experience and will be able to quickly learn new technologies and business requirements to deliver and support appropriate solutions in a timely, professional manner.

Please note this is a hybrid opportunity (3 days in office & 2 days WFH). The position can be based in one of the following locations: Schaumburg IL, or Secaucus, NJ.

Pay Range

$80,000 - $85,000 / year

Benefits Information

We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects – physical, financial, and developmental.

Depending on whether it is a part-time or full-time position, some of the benefits offered may include:

• Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
• Best-in-class well-being programs
• Annual, no-cost health assessment program Blueprint for Wellness
• healthyMINDS mental health program
• Vacation and Health/Flex Time
• 6 Holidays plus 1 "MyDay" off
• FinFit financial coaching and services
• 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
• Employee stock purchase plan
• Life and disability insurance, plus buy-up option
• Flexible Spending Accounts
• Annual incentive plans
• Matching gifts program
• Education assistance through MyQuest for Education
• Career advancement opportunities
• and so much more!

Responsibilities

• Develop technical design documents to build and implement integration solutions.
• Certify new vendors, products, and functionality against company and regulatory requirements.
• Implement, document, and test interface projects, including beta versions and production enhancements.
• Provide Tier 3 support for complex production issues by monitoring and resolving integration problems.
• Participate in innovation activities and support emerging technologies like FHIR and HL7 LRI.
• Set up, support, and maintain HUB interfaces while complying with all company standards.

Qualifications

Education

Bachelor’s degree in Healthcare, Business, or Information Systems or the equivalent work experience required.

Required Work Experience

• 3-5 years of laboratory implementation experience.
• 3-5 years of experience in a laboratory customer connectivity role.
• Strong commitment to customer service and teamwork.
• Solid grasp of technical and process concepts related to client connectivity.
• Excellent troubleshooting, problem resolution, and communication skills.
• Proficiency with general connectivity support and problem resolution procedures.

Preferred Work Experience

• 5+ years of experience in the Health Care industry or with clinical information systems support.
• Proficiency with multiple LIS platforms currently deployed at Quest Diagnostics.
• Solid understanding of support tools and processes, including call tracking software (e.g., Service Manager), Quanum, and HL7.

Work Environment

Work requires handling light and simple weight material and equipment. Visual activity requires the ability to tolerate prolonged periods of close computer screens. Work requires speed, accuracy and adeptness to operate in system application. Fast-paced work environment. After hours, weekend and holiday work will occasionally be required as determined by the Application Mgr to support software/hardware patches, upgrades, downtimes and potential disasters.

Technical Training or Professional Licensing

Epic certification desired

About the Team

Quest Diagnostics honors our service members and encourages veterans to apply.

While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.

Equal Opportunity Employer

Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.