Connected Customer Supervisor

Floor & Decor Holdings Inc.; Monona (WI); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

401k

Bonus opportunities

Career advancement

Medical, Dental, Vision

Job summary

Floor & Decor Holdings Inc. is seeking a Connected Customer Supervisor to lead a dynamic team at our Monona, WI location. You will oversee front-end operations, cashiering, returns, and inventory accuracy while delivering an exceptional shopping experience.

The role requires supervisory experience in customer service, strong communication, and attention to detail. You will coordinate with store leadership on pricing, signage, and e-commerce inventory availability, with opportunities for

Qualifications

• Minimum of 1 year of customer service/cashier supervisory experience or 4 years of customer service experience.
• High school diploma and/or GED.
• Minimum of 2 years of computer experience in a work environment.

Responsibilities

• Direct all Customer Service Associates and Connected Customer Specialists related to the front end and inventory accuracy in the store.
• Lead inventory management and accuracy throughout the store.
• Process customer refunds and exchanges according to established guidelines.
• Oversee signage updates and price changes for store SKUs.
• Assist customers with product selection and answer product related questions.
• Research all inventory-related discrepancies and make appropriate adjustments in the inventory tracking system.
• Monitor incoming and outgoing trucks logs.
• Return products to the correct in store location after customer merchandise returns.
• Open and close store in an effective manner.

Skills

Team building

Customer service leadership

Detail orientation

Strong communication

Active listening

Education

High school diploma or GED

Tools

General computer skills

Job description

Purpose:The Connected Customer Supervisor is a Floor & Decor supervisor responsible for managing a dynamic team of customer service associates. This role will oversee the processes relating to cashiering, returns, cash office functions, inventory management, e-commerce support, in addition to providing customers with an exceptional shopping experience.Successful connected customer supervisors are:Team buildersCustomer service championsDetail oriented and highly organizedExcellent communication and listening skillsMinimum Eligibility Requirements:Minimum of (1) year of customer service/cashier supervisory experience or 4 years of customer service experienceHigh school diploma and/or GEDMinimum of (2) years of computer experience in a work environmentEssential Job Functions:Direct all Customer Service Associates and Connected Customer Specialists related to the front end and inventory accuracy in the storeDemonstrate a thorough understanding and compliance of all customer service-related standard operating procedures (cashiering, credit and close-out)Lead inventory management and accuracy throughout the storeProcess customer refunds and exchanges according to established guidelinesOversee signage updates and price changes for store SKU’sAssist customers with product selection and answer product related questionsPartner with management to determine which products need SKUs, price changes and need to be returnedResearch all inventory-related discrepancies and make appropriate adjustments in the inventory tracking systemReview shipping and receiving documents for accuracyAudit reports including inventory control, return of sale, and void reportsMonitor incoming and outgoing trucks logsAudit the customer merchandise storage area weekly in accordance with the Customer Storage standard operational procedures and timely resolve any issues with the CEM/Store Manager and Operations ManagerCreate and maintain store signage and pricing using Tags-On-Demand (TOD) mobile printing stationReturn products to the correct in store location after customer merchandise returnsClean and stock products according to Floor & Decor’s standardsPoint of contact for e-commerce team members to contact regarding inventory availability in the storeResponsible for supervising inventory movement within the storeAvailable to open and/or close store in an effective mannerThis position description is intended to describe the general nature and level of work being performed by people assigned to this job. It is not intended to be inclusive of all duties and responsibilities and is subject to change at any time.Benefits offeredBased on eligibility our associates may opt into benefits coverage.401kBonus opportunities at every levelWorking Conditions (travel & environment)While performing the duties of this job, the employee is exposed to a warehouse environment and moving vehicles. The noise level in the work environment is typically quiet to moderate.Potential car travel to other stores for supportFlexible hours to fit around your scheduleOn the job trainingOpportunity for advancementOur people are our most important asset and we pride ourselves in teamworkDiverse perspectives and experiences are a vital to our success and Floor & Decor is committed to creating an inclusive culture.Physical/Sensory RequirementsAbility to lift 25 pounds or more on a consistent basis.Ability to sit, squat or stand for long periods of time. The employee is frequently required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.Note: Floor & Decor considers all applicants for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, medical condition, pregnancy, marital or familial status, veteran status, or based on any other class protected by applicable federal, state, or local law. Floor & Decor also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.This job description does not constitute an employment agreement between the employer and the employee and is subject to change by the employer at its sole discretion.Store HoursMonday - Friday 7:00 AM - 8:00 PMSaturday 8:00 AM - 7:00 PMSunday 10:00 AM - 6:00 PMPickup HoursMonday - Friday 7:00 AM - 7:00 PMSaturday 8:00 AM - 7:00 PMSunday 10:00 AM - 6:00 PMBenefits & RewardsBonus opportunities & career advancement opportunities at every levelPrograms that help you reach your financial goals: 401k with company match, Employee Stock Purchase Plan, and Referral Bonus ProgramMedical, Dental, Vision, Life, and other Insurance Plans (subject to eligibility criteria)Work-life balance, including:Paid vacation and sick time for eligible associatesPaid holidays plus a personal holidayPaid Volunteer Time Off that starts on Day 1Equal Employment OpportunityFloor & Decor provides equal employment opportunities to all associates and applicants without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, disability, veteran status, genetic information, ethnicity, citizenship, or any other category protected by law.This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment. This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.