Connected Customer Manager

Floor & Decor Holdings Inc.; Westland (TX); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

401k with company match

Employee Stock Purchase Plan

Paid time off & holidays

Career advancement opportunities

Health benefits

Job summary

Floor & Decor Holdings Inc. is seeking a Connected Customer Manager to lead front-end operations, maintain inventory accuracy, and drive exceptional customer service across the store.

You will recruit, onboard and develop associates, create weekly schedules, and partner with store leadership to optimize performance, loss prevention, and merchandising alignment. This role offers exposure to a dynamic retail environment with opportunities for advancement and cross-functional collaboration with

Qualifications

• Minimum of 3 years retail/customer service management experience including recruiting, hiring and training associates.
• High school diploma or GED required.

Responsibilities

• Manage all Customer Service Associates and related to the front end and inventory accuracy in the store.
• Develop weekly schedules to ensure optimized store coverage.
• Recruit, hire, onboard, and develop store associates.
• Oversee inventory management and pricing updates.
• Ensure compliance with payroll, scheduling and customer service procedures.

Skills

Customer service management

Recruiting

Training development

Communication

Leadership

Education

High school diploma or GED

Tools

Inventory management system

Job description

Purpose:The Connected Customer Manager position is responsible ensuring an exceptional experience for both our customers and associates. This includes maintaining inventory, front end operations, hiring, onboarding, and training for all store associates. This role will be an integral part of the store leadership team by also providing a key conduit between the associate and their journey with Floor and Decor.Successful Connected Customer Managers Are:Customer service championsEntrepreneurial spiritedPossess excellent communication and listening skillsStrong leaders and mentorsConnected to the communityMinimum Eligibility Requirements:Minimum of (3) years retail/customer service management experience including recruiting, hiring, and training associatesHigh school diploma and/or GEDMinimum of (3) years of computer experience in a work environmentEssential Job Functions:Manage all Customer Service Associates and Connected Customer Specialists related to the front end and inventory accuracy in the storeDemonstrate a thorough understanding and compliance of all customer service-related standard operating procedures (cashiering, credit and close-out)Responsible for front end recruiting, hiring, onboarding, training, and development of associatesDevelop weekly schedules to ensure optimized store coverageAssist the CEM/Store Manager in handling store level human resources or loss prevention issuesResponsible for reviewing and monitoring profit and loss statements to identify areas of operational improvementEnsure compliance to scheduling, hiring, payroll and business planning processesDrive inventory management and accuracy throughout the storeProcess customer refunds and exchanges according to established guidelinesOversee signage updates and price changes for store SKU’sAssist customers with product selection and answer product related questionsPartner with management to determine which products need SKUs, price changes and need to be returnedResearch all inventory-related discrepancies and make appropriate adjustments in the inventory tracking systemReview shipping and receiving documents for accuracyAudit reports including inventory control, return of sale, and void reportsMonitor incoming and outgoing trucks logsAudit the customer merchandise storage area weekly in accordance with the Customer Storage standard operational procedures and timely resolve any issues with the CEM/Store Manager and Operations ManagerCreate and maintain store signage and pricing using Tags-On-Demand (TOD) mobile printing stationReturn products to the correct in store location after customer merchandise returnsClean and stock products according to Floor & Decor’s standardsPoint of contact for e-commerce team members to contact regarding inventory availability in the storeResponsible for supervising inventory movement within the storeAvailable to open and/or close store in an effective mannerManage associate development, engagement, performance and retention in support the Floor & Decor culture and business objectivesThis position description is intended to describe the general nature and level of work being performed by people assigned to this job. It is not intended to be inclusive of all duties and responsibilities and is subject to change at any time.Benefits offeredBased on eligibility our associates may opt into benefits coverage.401k option for associatesBonus opportunities at every levelWorking Conditions (travel & environment)While performing the duties of this job, the employee is exposed to a warehouse environment and moving vehicles. The noise level in the work environment is typically quiet to moderate.Potential car travel to other stores for support.Flexible hours to fit around your schedule and schedule of deliveriesOn the job trainingOpportunity for advancementOur people are our most important asset and we pride ourselves in teamworkDiverse perspectives and experiences are a vital to our success and Floor & Decor is committed to creating an inclusive culture.Physical/Sensory RequirementsAbility to lift 25 pounds or more on a consistent basis.Ability to sit, squat or stand for long periods of time. The employee is frequently required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.Note: Floor & Decor considers all applicants for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, medical condition, pregnancy, marital or familial status, veteran status, or based on any other class protected by applicable federal, state, or local law. Floor & Decor also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.This job description does not constitute an employment agreement between the employer and the employee and is subject to change by the employer at its sole discretion.Store HoursMonday - Friday 7:00 AM - 8:00 PMSaturday 8:00 AM - 7:00 PMSunday 10:00 AM - 6:00 PMPickup HoursMonday - Friday 7:00 AM - 7:00 PMSaturday 8:00 AM - 7:00 PMSunday 10:00 AM - 6:00 PMBenefits & RewardsBonus opportunities & career advancement opportunities at every levelPrograms that help you reach your financial goals: 401k with company match, Employee Stock Purchase Plan, and Referral Bonus ProgramMedical, Dental, Vision, Life, and other Insurance Plans (subject to eligibility criteria)Work-life balance, including:Paid vacation and sick time for eligible associatesPaid holidays plus a personal holidayPaid Volunteer Time Off that starts on Day 1Equal Employment OpportunityFloor & Decor provides equal employment opportunities to all associates and applicants without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, disability, veteran status, genetic information, ethnicity, citizenship, or any other category protected by law.This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment. This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.