Confirmation Specialist

Esler Companies | Renewal by Andersen; Worcester (MA); On-site; USD 21,593 - 30,754; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Tuition Reimbursement

401(k) with company match

Paid Time Off

Company Paid Holidays

Paid Volunteer Time

Job summary

A leading window replacement company in Worcester, MA is seeking an experienced Confirmation Specialist to manage appointment schedules and ensure pre-scheduled visit accuracy. In this role, you'll handle inbound and outbound calls and communicate effectively with field representatives. Candidates should possess call center experience and strong communication skills, along with a professional demeanor. This position offers a competitive starting salary, medical and dental benefits, and opportunities for career development.

Qualifications

• Call center experience required.
• Data entry experience of 2+ years is preferred.
• Comfortable navigating multiple applications and platforms.

Responsibilities

• Manage appointment calendars.
• Dispatch and communicate with field representatives.
• Follow up on canceled and rescheduled leads.

Skills

Strong communication skills

Ability to multitask in a fast‑paced environment

Call Center experience

Professional demeanor

Education

High school diploma or educational equivalent

Job description

Overview

We’re looking for an experienced Confirmation Specialist to join our Call Center. As a Call Center Confirmation Specialist for Esler Companies – Renewal by Andersen you play a key role in managing our appointment schedule for in‑home consultations across all markets. In this role you’ll be in‑bound and outbound calling to confirm details of pre‑scheduled visits for order accuracy and on‑time schedule assurance.

Do you have strong communication skills and a passion for helping people? Are you someone that is driven by workplace culture? Apply now; we would love to talk with you!

Responsibilities

• Manage appointment calendars.
• Dispatch and communicate with field representatives.
• Data entry using multiple platforms.
• Follow up on canceled and rescheduled leads.

Qualifications

• Call Center experience required.
• Strong communication skills.
• Ability to multitask in a fast‑paced environment.
• Professional demeanor.
• High school diploma or educational equivalent preferred.
• Comfortable navigating multiple applications and platforms.
• Data entry experience 2+ years.

Benefits

• Medical, Dental, and Vision Insurance
• Teammate Assistance Plan
• Tuition Reimbursement
• 401(k) with 50% match up to 6% of your annual pay
• Paid Time Off
• Company Paid Holidays
• Paid Volunteer Time
• And more!

Empowered to be Extraordinary

We believe in our people. And that’s why we empower you to develop a career path that supports your unique voice and talents.

THE ESLER COMPANIES – RENEWAL BY ANDERSEN STORY

Renewal by Andersen is the full‑service window‑replacement division of 120‑year‑old Andersen Corporation, the owner of the most trusted family of window brands in America. RbA was founded to redefine the industry and offer a different—and better—window‑replacement experience. Esler Companies is the holding company for Renewal by Andersen of Nevada, Arizona, Colorado, Oklahoma, North Texas, Central Texas, Greater Philadelphia, Southern New England and Portland, Maine, with sales and marketing engines in Northborough, Massachusetts & Austin, Texas.

We are a proud equal‑opportunity employer. We are committed to fair hiring practices and to creating a welcoming environment for all team members. Esler Companies LLC is committed to maintaining a safe, healthy, and drug‑free workplace for all teammates.

Please note that we participate in E‑Verify and will provide the federal government with your Form I‑9 information to confirm that you are authorized to work in the U.S. Esler Companies will often use SMS to communicate with candidates. Candidates can choose to opt‑out at any time.

Posted Salary Range

Starting from USD $19.00/Hr.