Confirmation Specialist

Rhian_Convatec; Oklahoma City (OK); Remote; USD 35,000 - 50,000; Full time

Job summary

A leading healthcare company is seeking a customer service representative to handle calls and support the Account Management department. The ideal candidate should be bilingual in Spanish and English, possess medical administrative skills, and be able to manage a variety of responsibilities related to Medicare patients. This role can be performed remotely and emphasizes teamwork, organization, and problem-solving abilities.

Qualifications

• Bilingual preferred: Spanish/English.
• Reliable and adaptable to changes in the environment.
• Good communication skills with health professionals.

Responsibilities

• Coordinate and follow up on Medicare patients.
• Handle incoming phone calls from clients regarding orders.
• Call and confirm Medicare orders with customers.

Skills

Communication

Problem Solving

Organization

Attention to Detail

Teamwork

Education

Medical Administrative Skills

Tools

Microsoft Office

Job description

Position Overview:

Complete monthly calls to customers to confirm supply order needs. Ensure compliance with insurance guidelines. Maintain rapport with existing patient base. Provide client service support to the Account Management department. Collect medical documentation and other administrative duties as needed for patients of 180 Medical.

Key Responsibilities:

• Handling speaking with patients. English, and Spanish speaking if bilingual
• Coordinate, follow-up on Medicare patients; ensure shipments do not go out without a confirmation
• Call and confirm Medicare orders with customers through call system and via email
• Assist with other special projects to support company as needed
• Handle incoming phone calls from clients regarding orders & customer service issues
• Request Medicare documentation on Medicare clients
• Contacts medical facilities to obtain cultures and UAs on potential clients
• Make entries as appropriate in internal database
• Place and/or change orders in system.
• Handle appropriate follow up with patients
• Renew insurance prior authorizations

Qualifications/Education:

• Bilingual Preferred: Spanish/English
• Possess medical administrative skills
• Good communication skills with professionals in clinics and hospitals
• Ability to reason, problem solve, and think outside the box
• Multi-task a variety of issues
• Good organization skills and can prioritize tasks
• Proficient in Microsoft Office programs
• Good attention to detail
• Reliable/dependable
• Flexible and adaptable to changes in environment and industry
• Team Player; work well with others

Dimensions:

Physical Demands

• Regularly required to sit, stand, walk, and occasionally bend and move about the facility.
• Infrequent light physical effort required.
• Occasional lifting up to 30 lbs.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Working Conditions

• Work performed in an office environment,

Special Factors

• This role can be performed remotely.

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Equal opportunities

Convatec provides equal employment opportunities for all current employees and applicants for employment. This policy means that no one will be discriminated against because of race, religion, creed, color, national origin, nationality, citizenship, ancestry, sex, age, marital status, physical or mental disability, affectional or sexual orientation, gender identity, military or veteran status, genetic predisposing characteristics or any other basis prohibited by law.

Notice to Agency and Search Firm Representatives

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