Configuration Quality & Compliance Specialist

Neighborhood Health Plan of Rhode Island; Smithfield (RI); On-site; USD 65,000 - 90,000; Full time

Job summary

Neighborhood Health Plan of Rhode Island is seeking a Configuration Quality Analyst to ensure the accuracy, completeness, and compliance of system configuration activities. You will conduct quality reviews, audits, and validation of testing and documentation, and provide coaching to teams to uphold standards.

Collaborating with Configuration Management Analysts, Business Analysts, and Testing teams, you will help improve efficiency, track quality metrics, and support annual audits of processes.

Qualifications

• Associate's degree or equivalent years of relevant work experience.
• Minimum of two years of experience in benefits and claims system configuration, quality assurance, auditing, or healthcare operations.
• Experience in a healthcare organization/setting preferred.
• Proficient in Excel, PowerPoint, Word, and Project; strong communication skills.

Responsibilities

• Perform comprehensive quality reviews of configuration work.
• Audit configuration changes for compliance with requirements and standards.
• Review supporting documentation, test evidence, and change control records.
• Evaluate unit testing, negative/positive testing, and regression results.
• Develop and report quality metrics, scorecards, and KPIs.

Skills

Analytical skills

Problem solving

Attention to detail

Cross-functional collaboration

Education

Associate's degree

Tools

Microsoft Excel

PowerPoint

Word

Microsoft Project

JIRA

SQL queries

Job description

Neighborhood Health Plan of Rhode Island is seeking a Configuration Quality Analyst to ensure the accuracy, completeness, and compliance of system configuration activities. You will conduct quality reviews, audits, and validation of testing and documentation, and provide coaching to teams to uphold standards.

Collaborating with Configuration Management Analysts, Business Analysts, and Testing teams, you will help improve efficiency, track quality metrics, and support annual audits of processes.