Configuration Management Analyst — CMDB & ITSM Expert

Hong Kong Study Skills Research Institute; Denver (CO); On-site; USD 75,000 - 95,000; Full time

Job summary

Hong Kong Study Skills Research Institute is seeking a Business Analyst in Denver, CO. Candidates should have strong expertise in ITIL configuration management principles and demonstrate excellent problem-solving skills with 5 years of experience.

The role involves performing configuration audits and ensuring compliance with configuration management standards. The ideal candidate should possess knowledge of CMDB platforms like BMC Helix, ServiceNow, or Atlassian, along with an ITIL 4 Foundation certification.

Qualifications

• 5 years advanced knowledge of ITIL configuration management principles.
• 5 years excellent problem-solving and critical thinking skills.
• 4 years experience supporting and maintaining CMDB platforms.

Responsibilities

• Perform configuration audits for accuracy and compliance.
• Assist with verifying configuration status.
• Oversee IT Service Management processes.

Skills

ITIL configuration management principles

Problem-solving skills

Experience with CMDB platforms

Configuration audits

Attention to detail

Education

ITIL 4 Foundation certification

Tools

BMC Helix

ServiceNow

Atlassian

Job description

Hong Kong Study Skills Research Institute is seeking a Business Analyst in Denver, CO. Candidates should have strong expertise in ITIL configuration management principles and demonstrate excellent problem-solving skills with 5 years of experience.

The role involves performing configuration audits and ensuring compliance with configuration management standards. The ideal candidate should possess knowledge of CMDB platforms like BMC Helix, ServiceNow, or Atlassian, along with an ITIL 4 Foundation certification.