Configuration Management Analyst

Regions Financial Corporation; Hoover (AL); Remote; USD 80,000 - 105,000; Full time

Job summary

A leading company in the financial sector is seeking a Configuration Management Analyst in Hoover, Alabama. This role involves maintaining configuration records, supporting audits, and ensuring smooth integration of configuration management practices. Ideal candidates will hold a degree in IT and have substantial experience in Change/Release Management, with strong analytical and problem-solving skills.

Qualifications

• 3 years of relevant experience in Change/Release Management, CI/CD, automation, and DevOps.
• Certifications in Configuration Management or IT Service Management preferred.
• Experience with IT Service Management tools.

Responsibilities

• Ensure integrity and accuracy of Configuration Information records.
• Coordinate and assist with Configuration Audits.
• Monitor configurations to promote operational efficiency.

Skills

Problem Solving

Analytical Skills

Attention to Detail

Collaboration

Communication

Education

Bachelor’s degree in related IT field

High School Diploma/GED

Tools

ServiceNow

Visual Basic

PowerBI

SQL

Job description

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.

At Regions, the Configuration Management Analyst will be responsible for implementing, supporting, and maintaining configuration records within the Configuration Management Database (CMDB) environment. This position will create, review, and analyze release and change data. This role will work closely with the Configuration Function Manager to coordinate interaction between engineering, testing, development, asset and change management teams to ensure appropriate changes are efficiently implemented.

Primary Responsibilities

• Ensures the integrity and accuracy of Configuration Information (CI) records are within Configuration Management Database (CMDB)
• Populates database field to capture accurate data
• Coordinates, facilitates, and assists with Configuration Audits
• Supports coordination, tracking, planning, scheduling, and building components utilizing configuration management tools
• Monitors and enforces desired configurations to promote operation efficiency
• Performs reviews, develops processes and documentations to ensure integrity of Configuration Records within the CMDB environment promoting healthy CM
• Solves complex problems, by taking a new perspective on existing solutions
• May serve as a resource to associates with less experience

This position is exempt from timekeeping requirements under the Fair Labor Standards Act and is not eligible for overtime pay.

Requirements

• Bachelor’s degree in related IT field
• Configuration Management, IT Service Management, Change Management disciplines, certifications or in a related field and three (3) years of relevant experience in Change/Release Management, CI/CD, automation, and DevOps
• Or High School Diploma/GED and seven (7) years of relevant experience

Preferences

• Certifications within the Configuration Management, IT Service Management, Change Management disciplines, or related field
• Experience with IT Service Management tools, Visual Basic, PowerBI, and Structured Query Language (SQL)

Skills and Competencies

• Ability to handle multi-stream requests, prioritize commitments, and manage time effectively
• Ability to learn additional systems as needed
• Ability to utilize automation to enhance workflow and processes
• Ability to work autonomously, with moderate guidance
• Excellent Microsoft Office Suite skills
• Excellent verbal, written communication, and organizational skills
• Experience with writing requirement documents and documenting processes
• Strong attention to detail
• Working knowledge of configuration management principles

Additional Skill:

• Strong knowledge of configuration management process, principles and leading practices.
• Strong Knowledge of ServiceNow Configuration Management Data Base (CMDB)
• Creating and implementing configuration management strategies, processes, and procedures.
• Overseeing the configuration management process and CMDB tool, ensuring CIs are tracked complete and correctly throughout their lifecycle.
• Working with various teams, including IT, development, and operations, to ensure smooth integration of configuration management practices.
• Providing training and support to staff on configuration management processes and best practices.
• Excellent communication and collaboration skills.
• Strong analytical and problem-solving skills.
• Knowledge of ITIL or other relevant frameworks.
• Ability to work effectively with cross-functional teams and under pressure.

This position may be filled at a higher level depending on the candidate’s qualifications and relevant experience.

This position is currently offsite and associates will work from their home primarily. They may be expected to go on site for meetings or other events as needed.

Compensation Details

Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job.

The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.

Job Range Target:

Minimum:

$80,232.35 USD

50th Percentile:

$104,370.00 USD

Incentive Pay Plans:

This job is not incentive eligible.

Location:

Hoover, Alabama

Equal Opportunity Employer/including Disabled/Veterans

Job applications at Regions are accepted electronically through our career site for a minimum of five business days from the date of posting. Job postings for higher-volume positions may remain active for longer than the minimum period due to business need and may be closed at any time thereafter at the discretion of the company.