Configuration Consultant - RTSM

Veeva Systems; United States; Remote; USD 70,000 - 110,000; Full time

Job summary

Veeva Systems seeks a Configuration Consultant for its RTSM team to configure projects and lead design reviews. This role requires strong attention to detail, customer service skills, and the ability to manage data integration solutions. Join a mission-driven company in transforming the life sciences industry.

Qualifications

• Degree in relevant field or equivalent experience required.
• 2+ years in customer service or client relationship roles.
• Proficiency in business software is essential.

Responsibilities

• Configure RTSM projects based on customer requirements.
• Lead design review meetings and provide expert guidance.
• Troubleshoot issues associated with complex projects.

Skills

Attention to detail

Customer service experience

MS Office proficiency

Education

2+ year degree or equivalent experience

Tools

Business software

Job description

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead.

At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.

As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.

Join us in transforming the life sciences industry , committed to making a positive impact on its customers, employees, and communities.

The Role

Veeva Systems, a leader in cloud-based solutions for the global life sciences industry, is looking for aConfiguration Consultant to join our RTSM (Randomization and Trial Supply Management) team.

The Configuration Consultant will configure RTSM projects based on the agreed-upon study requirements quickly and with the highest quality. This position requires great attention to detail. This is a full-time, exempt, position. Days and hours of work are generally Monday through Friday, 9:00 AM to 5:00 PM; however, hours are dependent on customer needs and deliverables.

What You'll Do

• Work closely with cross-functional team members and customers to understand RTSM requirements
• Configure the RTSM based on customer requirements
• Lead design review meetings with customers
• Provide RTSM expertise and guidance in the RTSM design
• Manage and configure data integration solutions
• Facilitate and troubleshoot the myriad of issues associated with designing complex systems and projects

Requirements

• 2+ year degree or equivalent experience
• 2+ years of customer service or other client relationship experience
• Proficiency in business software, including MS Office and Text Editing software
• Excellent attention to detail

Nice to Have

• 1+ years of RTSM/IRT experience
• 1+ years in the Life Sciences industry
• Experience with Veeva Vault

#RemoteCroatia

Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.

As an equal opportunity employer, Veeva is committed to fostering a culture of inclusion and growing a diverse workforce. Diversity makes us stronger. It comes in many forms. Gender, race, ethnicity, religion, politics, sexual orientation, age, disability and life experience shape us all into unique individuals. We value people for the individuals they are and the contributions they can bring to our teams.

If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at [e-mail] .