Confidential Executive Housekeeper

Confidental Management Company; Virginia (MN); On-site; USD 52,000 - 75,000; Full time

Job summary

Confidental Management Company is seeking an Executive Housekeeper in the United States to lead the Housekeeping Department, ensuring cleanliness and guest satisfaction in all hotel areas. You will supervise rooms, public spaces, laundry, and front/back of house operations, build schedules, control payroll and expenses, and maintain Brand Quality standards.

The role requires a proactive leader who trains staff, enforces safety procedures, and upholds high standards of appearance and service

Job description

Job Description

POSITION: Executive Housekeeper

REPORTS TO: Assistant General Manager

OVERALL RESPONSIBILITIES: Responsible for ensuring efficient operations of the Housekeeping Department with a focus on maximizing cleanliness, profitability, and guest satisfaction.

JOB SUMMARY: The Executive Housekeeper is responsible for ensuring efficient operations of the Housekeeping Department in accordance with Hotels standards, as well as supervising the entire Housekeeping Department including rooms, front/back of house, public areas, and laundry.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Approach all encounters with guests and employees in an attentive, friendly, courteous and service oriented manner
• Maintain expenses within CPOR budget guidelines or better or payroll and room department costs
• Assign, direct, and monitor and direct all Housekeeping and Laundry personnel
• Inspect rooms and public spaces daily
• Maintain regular attendance in compliance with standards, as required by scheduling which will vary according to the needs of the hotel
• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards)
• Comply at all times with standards and regulations to encourage safe and efficient hotel operations
• Comply with certification requirements as applicable for position to include: Food Handlers, Alcohol Awareness, CPR and First Aid
• Ensure compliance with all Brand Quality Assurance standards
• Establish and maintain a key control system for the department
• Ensure lobbies, guest hallways, guest rooms and the back of the house areas are cleaned to standards
• Complete all paperwork and closing duties prior to leave and communicating any discrepancies, scheduling change for future days, status of out of order rooms and project status, completion or extensions
• Balance and clear the room status nightly, comparing the PM Housekeeping Report with the computer's room status report and resolve all discrepancies
• Focus the Housekeeping Department on its role in contributing to the guest service scores
• Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests, managers and other employees
• Prepare employee Schedule according to the business forecast, payroll budget guidelines and productivity requirements. Submit the Schedule to the General Manager weekly
• Review Housekeeping staff's worked hours for payroll compilation and submit to accounting on a timely basis
• Conduct monthly department meetings with housekeeping staff according to standards
• Handle overall supervision of daily inspection for arriving V.I.P.'s, and special guests as well as requests
• Maintain standards regarding Purchase Orders, vouchering of invoices and checkbook accounting according to S.O.P.'s
• Maintain required pars of all Housekeeping and Laundry supplies by ordering all needed supplies and amenities on a monthly/quarterly basis
• Conduct monthly and quarterly Housekeeping inventories on a timely basis
• Ensure guest privacy and security by correctly following procedures
• Participate in required M.O.D. coverage as scheduled
• Ensure implementation of all policies and house rules
• Train and review all "House Safety" rules and procedures with Housekeeping staff
• Prepare and conduct all Housekeeping interviews and hiring procedures according to standards
• Ensure compliance to company and brand training using the steps to effective training according to standards
• Motivate, coach, counsel and discipline all Housekeeping personnel according to standards
• Conduct all annual employee performance appraisals according to standards
• Monitor work orders and submit to Engineering department according to procedures; Follow up on Maintenance Requests to ensure completion
• Respond to all guest requests, situations, complaints and accidents presented to Housekeeping in an attentive, courteous and efficient way
• Attend weekly staff meetings and monthly all-employee meetings and provide training on a rotational basis using the steps to effective training according to standards
• Maintain a professional working relationship and promote open lines of communication with other managers, employees and all other departments
• Respond to emergency situations using information contained in M.S.D. sheets. Keep M.S.D. sheets current and easily available
• Maintain and monitor "Lost and Found" proc