Conference Services Manager - Delta Hotels by Marriott Fargo

Socket.dev; Fargo (ND); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid Vacation & Holidays

Employee Discounts

401(k) Match

Job summary

Hotel Equities seeks a Conference Services Manager for the Delta Hotels by Marriott in Fargo, ND. You will detail and deliver comprehensive service for Sales Managers, ensuring warm, knowledgeable guest care and seamless event execution.

The role requires negotiating new business, planning meetings, coordinating with hotel departments, and maintaining strong client relationships across the local market. Travel and flexible hours are required.

Qualifications

• Proficiency with Microsoft Office applications (Word/Excel).
• Exposure to hotel sales software (OPERA/CI-TY) is a plus.
• Genuine interest in hospitality and guest service.
• Collaborative and team-oriented mindset.
• Experience with major hotel brands is advantageous.
• Ability to work a flexible schedule including nights and weekends.

Responsibilities

• Detail and deliver complete service for other Sales Managers.
• Provide warm, knowledgeable service to reassure guests.
• Solicit, negotiate, and secure new and repeat business.
• Plan, upsell, and detail meetings/functions with clients.
• Coordinate with hotel departments and ensure quality delivery.
• Prepare status and period-end sales reports.
• Travel locally as required for sales calls.

Skills

MS Office

OPERA/CI-TY

Hospitality mindset

Team player

Brand experience

Flexible schedule

Tools

Opera PMS

CI-TY

CRM systems

Job description

Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently seeking an exceptional Conference ServicesManager for the Delta Hotels by Marriott in Fargo, ND.

Our team members don’t just come to work; they join a mission focused on becoming an extraordinary lodging company. In doing so, they are accepted and encouraged to grow, have fun, and develop lifelong skills. If you want to build relationships, explore your untapped talents, and make a difference every day, we encourage you to apply!

As the Conference Services Manager, your responsibilities will include detailing and total service for the other Sales Managers. It is essential to provide warm, knowledgeable service and helpful guidance to reassure guests that they have made the right choice by booking with us.

The Ideal Candidate Will Have:

• Demonstrated proficiency with Microsoft Office applications, with intermediate to advanced Word and Excel skills
• Prior exposure to computerized Sales & hotel Property Management Software; experience with OPERA and CI-TY software is a plus
• A genuine interest in hospitality; a desire to make others feel welcome, comfortable, and cared for
• A collaborative spirit and enjoyment of teamwork
• Experience with Marriott, Hilton, IHG, Wyndham, or Hyatt processes and standards is an advantage
• The ability to work a flexible schedule including nights, weekends, and/or holidays.

As the Conference Services Manager, Your Responsibilities Will Include:

• Solicit, negotiate, and secure new and repeat business through various efforts including outside sales calls, telemarketing, mailings, and networking, while maximizing banquet space to meet and exceed revenue goals.
• Execute a targeted marketing strategy to capture the maximum amount of revenue, aiming to meet and ideally surpass sales objectives.
• Plan, up-sell, and detail meetings/functions with clients, covering space requirements, times, equipment, menus, themes/decorations, etc. Complete contracts and prepare the necessary paperwork, including banquet event orders and group overviews. Coordinate with relevant hotel departments, address any issues or complaints, and ensure quality product delivery and customer satisfaction.
• Prepare status and period-end reports on sales progress.
• Maintain up-to-date knowledge of corporate and hotel procedures, products, and competitors, including their strengths and weaknesses, to continually enhance sales strategies and achieve goals.
• Communicate professionally and positively with both guests and fellow employees.
• Participate in professional organizations and communication platforms to maintain high visibility and promote sales.
• Perform special projects and other responsibilities as assigned, including participation in task forces and committees as required.
• Local travel is required; a personal vehicle is necessary for sales calls.
• Hours: Minimum of 40 hours over a five-day period; days and times may vary based on business needs. Must be available when personal accounts are in-house.

Hotel Equities is committed to providing the best for our guests, and it all starts with offering the best for our employees. That’s why we provide a competitive compensation and benefits package for our team members who work 30 or more hours per week.

Overview of our Amazing Benefits:

• Medical, Dental, and Vision Insurance
• Vacation and Holiday Pay
• Same-Day Pay Available
• Employee Assistance Programs
• Opportunities for Career Growth and Manager Training Programs
• Reduced Room Rates Across Our Portfolio
• Third-Party Perks (such as Movie Tickets, Attractions, and More)
• 401(k) Plan with Company Match
• Employee Discounts
• Flexible Scheduling Options
• Other Voluntary Benefits (Life Insurance, Accident Insurance, etc.)