Conference Services Manager - Delta Hotels by Marriott Fargo

Hotel Equities; Fargo (ND); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Medical Insurance

Vacation Pay

Same-Day Pay

Employee Assistance

Career Growth

Room Discounts

401(k) Plan

Employee Discounts

Flexible Scheduling

Other Benefits

Job summary

Hotel Equities is seeking a Conference Services Manager for Delta Hotels by Marriott Fargo to lead hotel sales support, coordinate banquet events, and ensure premium guest service.

The role requires conducting outreach, planning meetings, coordinating with hotel departments, and maintaining knowledge of procedures and competitors to boost revenue.

Candidates should be proficient in Microsoft Office and familiar with OPERA; travel locally; flexible schedule including nights and weekends.

Qualifications

• Proficiency with Microsoft Office, especially Word and Excel.
• Experience with hotel property management software (OPERA; CI-TY a plus).
• Genuine interest in hospitality and guest care.
• Collaborative and team-oriented.
• Familiarity with Marriott, Hilton, IHG, Wyndham, or Hyatt processes is a plus.
• Ability to work a flexible schedule including nights, weekends, holidays.

Responsibilities

• Solicit, negotiate, and secure new and repeat business through various outreach methods to maximize banquet space and revenue.
• Execute a targeted marketing strategy to meet or exceed sales objectives.
• Plan, upsell, and detail meetings with clients, including space, times, equipment, menus, and decorations; prepare contracts and BEOs; coordinate with hotel departments.
• Prepare status and period-end sales reports.
• Maintain knowledge of corporate/hotel procedures, products, and competitors to enhance sales strategies.
• Communicate professionally with guests and staff.
• Participate in professional organizations to maintain visibility and promote sales.
• Perform special projects and tasks as required, including committees.
• Local travel is required; a personal vehicle is necessary for calls.
• Hours: 40 hours over five days; schedule may vary with business needs.

Skills

Microsoft Word

Microsoft Excel

OPERA PMS

CI-TY software

Hospitality mindset

Team collaboration

Brand familiarity

Flexible scheduling

Tools

OPERA

CI-TY

Job description

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Conference Services Manager - Delta Hotels by Marriott Fargo

Full Time Delta Hotels Fargo, Fargo, ND, US

6 days ago Requisition ID: 18457

Salary Range: $50,000.00 To $60,000.00 Annually

Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently seeking an exceptional Catering Sales Manager for the Delta Hotels by Marriott in Fargo, ND.

Our team members don’t just come to work; they join a mission focused on becoming an extraordinary lodging company. In doing so, they are accepted and encouraged to grow, have fun, and develop lifelong skills.

As the Conference Services Manager, your responsibilities will include detailing and total service for the other Sales Managers. It is essential to provide warm, knowledgeable service and helpful guidance to reassure guests that they have made the right choice by booking with us.

The Ideal Candidate Will Have:

• Demonstrated proficiency with Microsoft Office applications, with intermediate to advanced Word and Excel skills
• Prior exposure to computerized Sales & hotel Property Management Software; experience with OPERA and CI-TY software is a plus
• A genuine interest in hospitality; a desire to make others feel welcome, comfortable, and cared for
• A collaborative spirit and enjoyment of teamwork
• Experience with Marriott, Hilton, IHG, Wyndham, or Hyatt processes and standards is an advantage
• The ability to work a flexible schedule including nights, weekends, and/or holidays.

As the Conference Services Manager, Your Responsibilities Will Include:

• Solicit, negotiate, and secure new and repeat business through various efforts including outside sales calls, telemarketing, mailings, and networking, while maximizing banquet space to meet and exceed revenue goals.
• Execute a targeted marketing strategy to capture the maximum amount of revenue, aiming to meet and ideally surpass sales objectives.
• Plan, up-sell, and detail meetings/functions with clients, covering space requirements, times, equipment, menus, themes/decorations, etc. Complete contracts and prepare the necessary paperwork, including banquet event orders and group overviews. Coordinate with relevant hotel departments, address any issues or complaints, and ensure quality product delivery and customer satisfaction.
• Prepare status and period-end reports on sales progress.
• Maintain up-to-date knowledge of corporate and hotel procedures, products, and competitors, including their strengths and weaknesses, to continually enhance sales strategies and achieve goals.
• Communicate professionally and positively with both guests and fellow employees.
• Participate in professional organizations and communication platforms to maintain high visibility and promote sales.
• Perform special projects and other responsibilities as assigned, including participation in task forces and committees as required.
• Local travel is required; a personal vehicle is necessary for sales calls.
• Hours: Minimum of 40 hours over a five-day period; days and times may vary based on business needs. Must be available when personal accounts are in-house.

Hotel Equities is committed to providing the best for our guests, and it all starts with offering the best for our employees. That’s why we provide a competitive compensation and benefits package for our team members who work 30 or more hours per week.

Overview of our Amazing Benefits:

• Medical, Dental, and Vision Insurance
• Vacation and Holiday Pay
• Same-Day Pay Available
• Employee Assistance Programs
• Opportunities for Career Growth and Manager Training Programs
• Reduced Room Rates Across Our Portfolio
• Third-Party Perks (such as Movie Tickets, Attractions, and More)
• 401(k) Plan with Company Match
• Employee Discounts
• Flexible Scheduling Options
• Other Voluntary Benefits (Life Insurance, Accident Insurance, etc.)