Conference Services Manager

HHM Hospitality; El Paso, Town of Wallkill (TX, NY); On-site; USD 40,000 - 70,000; Full time

Job summary

Join a forward-thinking company as a Conference Services Manager, where you will oversee the operation of the Conference Services Department. This exciting role involves coordinating meetings and events while ensuring exceptional service and sustainability standards. You will engage with clients, conduct site inspections, and collaborate with various departments to deliver outstanding experiences. If you have a passion for hospitality and a knack for organization, this position offers a fantastic opportunity for growth and development in the vibrant hospitality industry.

Qualifications

• 1 to 3 years of related experience in conference services or event management.
• Strong customer service and communication skills are essential.

Responsibilities

• Manage the Conference Services Department and coordinate meetings.
• Conduct pre and post-convention meetings with clients.
• Assist sales staff in promoting hotel and securing re-bookings.

Skills

Customer Service

Event Coordination

Communication

Sales Skills

Education

Associate or Bachelor’s degree

Job description

Overview

Opportunity: Conference Services Manager

Manage operation of the Conference Services Department overseeing coordination of conference and meeting groups in accordance with established guest service and sustainability standards.

Your Growth Path

Sales Manager – Director of Catering Sales – Director of Sales

Your Focus

• Interview, select, train, schedule, coach, and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
• Plan and conduct pre and post-convention meetings with clients and respective departments.
• Establish rapport with and entertain meeting planners while promoting hotel facilities and services.
• Conduct walking site inspections throughout property.
• Monitor in-house group activity, providing assistance as needed.
• Communicate with sales, front office and reservations in order to coordinate and monitor guest room blocks and special reservation needs.
• Assign banquet/meeting rooms set up based on needs of clients.
• Review banquet associates’ work to ensure accuracy.
• Assist sales staff in promoting hotel, developing leads, and securing re-bookings.
• Coordinate activities of various departments to service accounts.
• Document tracking of group activity. Access and input data into a computer system to generate account history reports.
• Follow sustainability guidelines and practices related to HHM’s EarthView program.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Perform other duties as requested by management.

Your Background and Skills

• Associate or Bachelor’s degree preferred.
• 1 to 3 years' of related experience.

WorkEnvironment and Context

• Work schedule varies and may include working on holidays and weekends.
• Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

About Us

This property is a part of the Echelon Luxury & Lifestyle division of HHM Hotels.

HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.

To see other opportunities at this location, click here.