Conference Services Manager

The Fairmont Hotel; Dallas (TX); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player in the hospitality sector is seeking a dedicated Conference Services Manager to oversee event management in a vibrant downtown setting. This role involves coordinating client functions, ensuring exceptional guest experiences, and leading a team to maintain high service standards. With a commitment to excellence, the company offers opportunities for career growth and development, along with a supportive work environment. If you thrive in a fast-paced atmosphere and are passionate about delivering memorable events, this is the perfect opportunity for you.

Benefits

Paid time off

Medical, Dental and Vision Insurance

401K Retirement Plan

Complimentary Shift Meal

Employee benefit card for discounts

Learning programs for skill development

Career development opportunities

Qualifications

• 3-5 years' experience as Conference Services Manager, preferably in a luxury hotel.
• Strong knowledge of event planning and room set-up requirements.

Responsibilities

• Manage all aspects of assigned events, ensuring client satisfaction.
• Coordinate with clients and maintain effective communication throughout planning.
• Monitor staff performance and ensure compliance with hotel standards.

Skills

Event Coordination

Communication Skills

Problem Solving

Guest Relations

Organizational Skills

Knowledge of Meeting Set-ups

Education

Bachelor's Degree in Relevant Field

Job description

Company Description

Fairmont Dallas, located in the Arts District of downtown Dallas, offers 545 elegant guestrooms and suites, with over 73,000 square feet of flexible meeting space. For over 50 years, Fairmont Dallas has been the setting for countless civic, social cultural, convention and corporate events, setting the stage for countless memories.

Job Description

Responsible for the management of all aspects and functions of the events assigned by the Director, Conference Services in accordance with hotel standards. Coordinate arrangements and details for clients' functions. Maintain a philosophy, which serves as a guide to Conference Services staff.

• Effectively handle multiple programs and ensure the successful completion of all job duties
• Contact client and maintain effective communication throughout planning and while on site
• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards
• Anticipate guests' needs, respond promptly and acknowledge all guests
• Maintain positive guest and colleague relations at all times
• Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries
• Resolve guest complaints, ensuring guest satisfaction
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas
• Daily scheduled group functions, times, locations, amount of people and specified requirements
• Understand the location of all hotel function space and names of function rooms
• Understand all styles of meeting and banquet room sets and banquet room capacities
• Retrieve and organize Banquet Event Orders (B.E.O.'s) according to departmental standards
• Make note of changes as received from Catering and post function sheets for the next 7-days
• Document daily set-up requirements according to departmental procedures / attach respective diagrams
• Inspect pre-set scheduled function areas/rooms for cleanliness, working condition and proper furniture/equipment set up; rectify any deficiencies with respective departments
• Monitor and ensure that functions are set up, refreshed and broken down in compliance with scheduled times and departmental procedures
• Conduct pre-function meeting and review all information pertinent to set-up and service of group
• Constantly monitor staff performance in all phases of service and job functions, ensuring that all procedures are carried out to departmental standards and as requested on the B.E.O.'s; bring any deficiencies with respective department personnel
• Assist staff with their job functions to ensure optimum cleanliness and service standards for guests
• Coordinate group's requests for additions/changes to scheduled arrangements
• Direct the final breakdown of function room and clean up
• Monitor storage and delivery of group packages
• Maintain a personal organization system for files and paperwork within departmental guidelines

Qualifications

• Bachelor degree in relevant field or a combination of equivalent education and/or experience is required.
• 3-5 years' experience as Conference Services Manager, preferably at a four or five Star/Diamond hotel
• Knowledge of accommodating room capacities
• Knowledge of all styles of room set-ups, standard equipment involved and proper handling of such
• Knowledge of organizing set-up requirements from information on Banquet Event Orders (B.E.O.'s)
• Knowledge of staffing guidelines/requirements to set-up, turn and breakdown function spaces
• Fluency in English both verbal and written with legible communication
• Compute basic arithmetic
• Familiarity with cost controls

Additional Information

What's in it for you:

• Paid time off
• Medical, Dental and Vision Insurance
• 401K Retirement Plan
• Complimentary Shift Meal
• Employee benefit card offering discounted rates in Accor worldwide.
• Learning programs through our Academy designed to sharpen your skills.
• Ability to make a difference through our Corporate Social Responsibility activities, such as Planet 21
• Career development opportunities with national and international promotion opportunities