Conference Services Manager

HEI Hotels & Resorts; Boston (MA); On-site; USD 70,000; Full time

Job summary

A prominent hotel in Boston seeks a Conference Services Manager to oversee event planning and client satisfaction. The role requires strong hospitality background, sales skills, and effective communication to create memorable experiences for guests. This position offers competitive compensation and a robust benefits package.

Benefits

Medical and Dental programs

Vision insurance

401(k) Matching

Paid Vacation, Sick and Holidays

Pet insurance

Qualifications

• Prior experience in hospitality with a focus on catering sales.
• Minimum of one year within the Hospitality Industry.
• Experience at a similar size and quality hotel.

Responsibilities

• Manage client needs through effective communication and planning.
• Optimize room rental charges and ensure high meeting planner satisfaction.
• Work closely with banquet departments and handle event execution.

Skills

Sales skills

Negotiating skills

Communication

Leadership

Education

Hospitality experience

Tools

Microsoft Word

Excel

Delphi

Job description

About Us

The Liberty Hotel, a Marriott Luxury Collection Hotel, is rich with history and full of ornate architecture. A full-service property that is committed to turning moments into memories for our guests. We strive to offer competitive wages and benefits in comparison with other hotels in Boston. We foster an incredible service culture with our associates. We truly believe that by taking great care of our associates, in return, associates will take great care of our guests. We empower our associates to achieve their fullest potential, to learn and grow with us in an environment that values internal promotion and other growth opportunities. We are pleased to offer discounted commuter passes, incentive programs, pet insurance, Marriott room discounts for friends and family and many more. We are seeking self-motivated, people-oriented individuals who value guest services. We cherish people who are genuinely passionate about the true definition of hospitality. If this sounds like you, come join our team!

Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization!

We value U.S. military experience and invite all qualified military candidates to apply.

Overview

Create the desired conference and meet clients' needs through active communication, planning, and team leadership.

Essential Duties and Responsibilities

• An understanding of both monthly forecasting and the annual budget process.

• Understand the importance of raising the meeting planner evaluation scores and implement effective methods to ensure exceeding meeting planner satisfaction.

• Optimize room rental charges.

• Consistently participate in the re-booking of repeat business by having a track record of long-term client relationships.

• Actively participate in industry related organizations (NACE, MPI).

• Thorough knowledge of sales techniques including strong closing skills as well as negotiating skills.

• Comfortable with hotel site inspections and client presentations.

• Excellent creative skills to provide innovative set-ups, menus, and functions for groups. Ability to generate creative and innovative menus while working closely with Chef on pricing specialty menus.

• Work closely with banquet department on operations and event execution, ability to quickly evaluate alternatives and decide on a plan of action.

• Provide overall direction, coordination, and ongoing evaluation of operations. Detailed execution of all banquet event orders generated by the Convention Services Department.

• Experience providing Audio/Visual equipment and operating Audio/Visual as a profit center.

• Excellent knowledge of computers, specifically Delphi, Word, and Excel.

• Monitor group room blocks and pick up, generate detailed resumes for the operating departments.

• Ability to work with outside vendors to ensure client satisfaction for all events/groups.

• Comply with attendance rules and be available to work on a regular basis.

• Perform any other job-related duties as assigned.

Qualifications and Skills

• Prior experience in the field of hospitality with specific experience in catering sales is essential.

• Minimum of one year within the Hospitality Industry required.

• Must have experience at a similar size and quality hotel.

• Must possess computer skills, including, but not limited to, use of Microsoft Word, Excel, and Delphi.

• Knowledge of sales skills, revenue management, training, and motivation of peers.

• Knowledge of hotel features, benefits, and competing hotels within the market.

• Ability to execute appropriate action plans.

• Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning.

• Ability to work effectively under time constraints and deadlines.

• Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Compensation

Salary Range: $70,000.00 - $70,000.00 AnnuallyTipped/Service Charge Eligible? NoDiscretionary Performance Bonus Eligible? No

Benefits

HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!

For your physical and mental wellness we offer competitive Medical and Dentalprograms through Anthem Blue Cross Blue Shield as well asVision insurance programsthrough EyeMed.Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off.HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Applicants in Massachusetts: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.