Conference Services Manager

Four Seasons Hotel; Austin (TX); On-site; USD 50,000 - 70,000; Full time

Job summary

Join Four Seasons Hotel Austin as a Conference Services Manager, responsible for crafting exceptional conference experiences in a vibrant downtown setting. This role requires a proven track record in catering management and a commitment to excellent customer service, ensuring that every event is unforgettable for our guests.

Benefits

FREE Medical, Dental and Vision Insurance after 30 days

Room night stays at Four Seasons Worldwide

Employee meals prepared by the Four Seasons Culinary Team

Dry cleaning of employee uniforms

Parking in Downtown Austin during work shifts

Discounted public transportation options

Gold’s Gym membership

Vacation, Sick, Paid Holidays

401k participation with company matching

100% Company-Paid Parental Leave

Qualifications

• Two years management experience within Catering or Conference Services is required.
• Excellent communication skills and detail-oriented mindset.
• Ability to exceed customer expectations.

Responsibilities

• Responsible for selling and servicing catering events in downtown hotel.
• Deliver best conference experience to guests with passion and dedication.

Skills

Customer Service

Sales Skills

Communication

Tools

Salesforce

Delphi

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Austin’s particular brand of cool is evident in every detail of our lakeside retreat, as unique as the city itself. Poised in the heart of downtown— on the banks of Lady Bird Lake—the Hotel offers a convenient escape for those looking to explore Austin’s iconic happenings from a secluded oasis. Offering 286 total guest rooms and suites, two award-winning dining outlets (Ciclo and Live Oak), a luxury spa, and 17,121 sq. ft. (1,591 m2) of event space, we remain one of Austin’s first and longest-standing luxury hotels. Guests come for our legendary service and well-appointed accommodations and then return for our exciting seasonal activations and ever-evolving food and beverage offerings.

About the role

Four Seasons Hotel Austin is seeking a Conference Services Manager to join our dynamic Sales & Catering Team. We are looking for someone with excitement and dedication in serving our guests. Satisfying our guests depends on the united efforts of many, we are most effective when we work together cooperatively, respecting each other’s contribution and importance.

What you will do

Are you excited about delivering the best conference experience to our guests? This position may be the perfect fit for you! This role will be responsible for selling and servicing catering events in our busy downtown hotel. We are looking for someone who is passionate, personable, detail oriented and strong communication skills.

What you bring

• Two years management experience within Catering or Conference Services is required.
• Ability to drive revenue and exceed goals
• Ability to provide excellent customer service and exceed customer expectations
• Salesforce/Delphi experience preferred
• Work authorization in the United States

What we offer:
COMPLIMENTARY

• FREE Medical, Dental and Vision Insurance after 30 days!!!
• Room night stays at Four Seasons Worldwide
• Employee meals prepared by the Four Seasons Culinary Team
• Dry cleaning and alteration of employee uniforms
• Parking in Downtown Austin during work shifts

DISCOUNTED

• Discounted public transportation options
• Four Seasons beds and bedding
• Gold’s Gym membership

ADDITIONAL

• Vacation, Sick, Twelve (12) Paid Holidays
• 401k participation with a company matching program
• 100% Company-Paid Parental Leave
• Growth opportunities within Four Seasons

Schedule & Hours:

As our hotel is open 24/7, 365 days a year, we expect our Conference Services Manager to be flexible in working mornings, evenings, weekends, and holidays.

The greatest strength of Four Seasons is the diversity of our people. Celebrating diversity ensures a strong culture as we build on our foundation of the Golden Rule. The Four Seasons culture journey is continuing to grow with our Diversity, Inclusion and Belonging focus.

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf