Conference Services Manager

Four Seasons; Atlanta (GA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive Salary

Excellent Training and Development

Employee Discount for stays

Complimentary Employee Meals

Discounted rates for Marta/Parking

Job summary

Four Seasons in Atlanta seeks a Bonquet/Assistant Manager to coordinate conference group requirements, enforce contracts, and guide meeting planners through planning processes. You will communicate client needs across departments and supervise banquet events to ensure exceptional client satisfaction.

The role requires strong English proficiency, the ability to manage multiple tasks in a fast-paced environment, and experience in catering or banquet operations.

Qualifications

• Excellent reading, writing and oral proficiency in English.
• Strong organizational and multi-tasking abilities.
• Attention to detail and ability to manage complex events.

Responsibilities

• Coordinate requirements for conference groups booked by Sales Department.
• Guide planners through planning process and communicate client needs to hotel departments.
• Plan, attend and participate in meetings with hotel staff and clients.
• Coordinate with Sales and Catering to maximize function space utilization and revenue.
• Prepare monthly booking reports and ensure accurate billing and consent documentation.
• Supervise banquet events execution and ensure client satisfaction.
• Respond to crisis following resort emergency plans and maintain service standards.

Skills

English proficiency

Education

College education

Tools

Delphi Sales and Catering

MS Word

Excel

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Meet us in Atlanta, and we'll show you what it means to have fun, Southern style. Our vibrant capital city is the living, breathing cultural heart of the American South, where world-renowned chefs, business moguls and celebrities flock for work and play. Our Midtown Hotel puts you just steps from the renowned High Museum of Art, eclectic Peachtree Street, and the lush expanses of Piedmont Park. Indulge in French inspired luxury, where classic French flavors meet modern elegance of our Brasserie Margot, or treat yourself to some relaxation at our tranquil Spa. Come experience the fun and charm of Atlanta!

About the role

Coordinates all requirements for various conference groups booked by the Sales Department. Responsible for enforcing the terms of sales letter of agreement and guiding meeting planners through the planning process. Communicates the needs and expectations of the client with all departments in the hotel. Ensures successful execution of group and client satisfaction.

Essential Functions:

• Negotiate with clients through the use of creative and attractive menu presentations and event proposals, to achieve both maximum revenue/profit potential and fulfillment of contractual responsibilities while satisfying client needs.
• Conduct property tours and entertain planners of meetings, social events, and weddings.
• Plan and/or attend and/or participate in meetings with hotel staff and clients, including but not exclusive to: Morning Operations Briefing, Morning CS Briefing, Resume Meeting, Banquet Event Order Meeting, Sales Meeting, Pre-Convention Meetings, Bi-Monthly Board of Operations, Menu Tastings, and Planning Visits.
• Coordinate with the Sales Department and Catering to ensure proper utilization of function space to yield maximum revenues.
• Finalize the requirements of confirmed bookings while maximizing revenue potential through up selling and ensuring effective communication both written (Resumes, BEO, Daily Reports) and personal contact with all departments for the success of the event. Ensure accuracy of Banquet Checks and provide bill review on completion of program or event. Prepare a monthly booking report.
• Keep applicable parties promptly and fully informed of all problems or unusual matter so prompt corrective action can be taken where appropriate.
• Supervise the execution of banquet events. Review all function space with banquet manager and when required head house attendant. Ensure satisfaction of client at the outset of all events.
• Respond according to the crisis management plan to any resort emergency or safety situation.
• Make timely and impromptu decisions, which balance client's needs with the financial, safety and staffing goals of the hotel.
• Comply with Four Seasons standards for sales and marketing, while working harmoniously and professionally with co-workers and planning committee.
• Comply with Four Seasons' Work Rules and Standards of Conduct.
• Work harmoniously and professionally with co-workers and supervisors.

Minimum Requirements:

• College Education preferred
• 2-3 years previous catering and/or banquet assistant manager/captain experience.
• Excellent reading, writing and oral proficiency in the English language.
• High level of creativity.
• Attention to detail.
• Ability to handle multiple tasks and make decisions in a fast paced client driven environment.
• Ability to work long and irregular hours, weekends and evenings
• Delphi Sales and Catering Computer Software, MS Word, Excel, and ability to use e-mail and the Internet.
• Basic knowledge of audio-visual equipment and Internet technology - helpful.

What we offer:

• Competitive Salary, wages, and a comprehensive benefits package
• Excellent Training and Development opportunities
• Employee Discount for stays at any Four Seasons worldwide
• Complimentary Employee Meals
• Discounted rates for Marta and/or Parking

Four Seasons is an Equal Opportunity, Affrightive Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.