Conference Services Coordinator

Virginia Commonwealth University; Richmond (VA); On-site; USD 50,000 - 52,000; Full time

Benefits offered by this job

Comprehensive health benefits

Generous tuition benefits

Career development opportunities

Job summary

A prominent higher education institution is seeking a Conference Services Coordinator to manage summer conferences. The role involves coordinating logistics, customer inquiries, and ensuring guest satisfaction. The ideal candidate will have a Bachelor's Degree and strong communication skills. This position offers a salary range of $50,000 - $52,000 and is fully onsite.

Qualifications

• Ability to handle difficult and stressful situations with professional composure.
• Ability to understand and follow instructions and work independently.

Responsibilities

• Assist with planning and execution of summer conferences and programs.
• Coordinate reservations and services for lodging, dining, and meetings.
• Ensure guest satisfaction during their stay.

Skills

Effective communication

Customer service

Problem-solving

Proficiency in Office software

Interpersonal skills

Education

Bachelor’s Degree or equivalent experience

Job description

Join to apply for the Conference Services Coordinator role at Virginia Commonwealth University

Benefits

All full-time university staff are eligible for VCU’s robust benefits package that includes comprehensive health benefits, paid annual and holiday leave granted up front, generous tuition benefits, retirement planning and savings options, tax-deferred annuity and cash match programs, employee discounts, well-being resources, abundant opportunities for career development and advancement, and more.

Unit

Student Affairs (Vice Provost) MBU

Department

University Housing

Duties & Responsibilities

The Conference Coordinator assists with the day‑to‑day planning and execution of hosting summer overnight conferences, camps, and programs in on‑campus residence halls for the University. The Conference Coordinator operates to ensure that events proceed flawlessly as planned. The Conference Coordinator is the liaison for all logistics and management of overnight summer groups hosted on campus. Primary responsibilities include coordinating all reservations and services for lodging, housekeeping, parking, dining, meeting space, campus safety, technology, etc. The Conference Coordinator intends to ensure the satisfaction of all guests and success for all guest events and activities during their stay on campus.

• Handles all customer inquiries regarding possible reservations
• Prepares all records, including contracts; completes and tracks forms; composes correspondence, including all information for guests confirming reservations and requesting additional materials as necessary; keeps records for each client and ensures the security of information following all applicable policies and laws
• Processes and records all payments in compliance with established University and State policies and procedures
• Assists with the implementation of summer programs, camps, and conferences, including but not limited to: Customer Service, Scheduling, Group Check‑Ins/Outs, Student Supervision, and day‑to‑day support for camps and conferences
• Assists with support operations for isolation and quarantine of residents throughout the academic year

Minimum Qualifications

• Bachelor’s Degree or equivalent professional experience
• Ability to communicate effectively in both oral and written form
• Ability to handle difficult and stressful situations with professional composure and customer service
• Ability to understand and follow instructions and work independently
• Proficiency in Office software to include Microsoft Word, Excel, PowerPoint, and the Internet, and Google Workspace
• Strong interpersonal skills, including an ability to analyze and solve problems

Preferred Qualifications

• Experience working in a collegiate setting
• 2 years of experience in the relevant field
• Demonstrated ability in the integrated logistical planning of conference services

Salary Range

$50,000 - 52,000

FLSA Exemption Status

Non‑Exempt

Hours per Week

40

Restricted Position

No

ORP Eligible

No

Flexible Work Arrangement

Fully Onsite

Contact Information

Contact Name: Lauren Lackey

Contact Email: [e-mail]

Seniority level

Entry level

Employment type

Full‑time

Job function

Management and Manufacturing

Industries

Higher Education