CONFERENCE SERVICES ATTENDANT (FULL TIME)

Compass Group USA; Palo Alto (CA); On-site; USD 57,308,000 - 65,904,000; Full time

Benefits offered by this job

Discounted lunch!

Job summary

Compass Group USA is seeking a Conference Services Attendant for a full-time role at SAP - 3410 Hillview Avenue, Palo Alto, CA. The position runs Monday–Friday, 8:00 am–5:00 pm with overtime opportunities.

You will support events by setting up rooms, assisting with AV, and providing reception relief as needed. Ideal candidates have prior customer service or hospitality experience, can lift up to 50 lbs, and are proficient with Microsoft Office.

Qualifications

• Previous customer service or houseman/porter experience preferred.
• Ability to lift up to 50 pounds.
• Working knowledge of Microsoft Office products.
• Excellent written and verbal communication skills.
• Excellent organizational and time management skills.

Responsibilities

• Moves and places tables, chairs, and other items for each event in meeting and training rooms.
• Sets up items not included in the room (flipcharts, whiteboard, screens, etc.).
• Assists with conference room readiness to determine that the rooms are equipped with items.
• Provides prompt and detailed service as scheduled by management or by request.
• Maintains consistent phone and email communication with clients, guests, team members, and support departments.
• Offers assistance to clients and visitors throughout the building, including providing directions and escorting to conference rooms.
• Communicates with co-workers and service partners to ensure updated information is shared.
• Provides recommendations to planning managers regarding appropriate room setups.
• Conducts weekly site inspections of meeting rooms and contacts the necessary department if items require service.
• Assists with basic audio visual equipment, as needed.
• Maintains inventory of all supplies and notifies supervisors when additional supplies are needed.
• Provides relief reception duties to cover for breaks, lunches, call outs and occasional vacation coverage.
• Greet guests and check in via visitor kiosk
• Provide directional guidance to guests and visitors
• Communicate with reception team via email and chat
• Provide hospitality and customer service
• Other reception tasks while at desk
• Performs other duties as assigned.

Skills

Customer service

Hospitality experience

Microsoft Office

Lifting up to 50 lbs

Job description

CONFERENCE SERVICES ATTENDANT (FULL TIME)

• We have an opening for a full timeCONFERENCE SERVICES ATTENDANT position.
• Location: SAP - 3410 Hillview Avenue, Palo Alto, CA 94304 Note: online applications accepted only.
• Schedule: Full time schedule. Monday - Friday, 8:00 am - 5:00 pm with OT opportunity. More details upon interview.
• Requirement: Must be able to lift up to 50lbs. Customer service and hospitality experience required.
• Perks: Discounted lunch!
• Pay Range:$20.00per hour to$23.00per hour

ESFM is the corporate Integrated Facilities Management (IFM) division of Compass Group USA and a Keystone member of the International WELL Building Institute (IWBI).

Rooted in hospitality, ESFM elevates the workplace experience as the single source of innovative FM solutions that ensure a safe, healthy, and sustainable environment. ESFM’s clients include many household names from Life Science, Technology, Oil & Gas and Manufacturing markets.

ESFM self-performs 80% of all IFM solutions provided to clients. Their portfolio of service categories includes Environment, Health & Safety, Facilities Maintenance & Engineering, Sustainability, Janitorial & Industrial Cleaning, Laboratory Support and Workplace solutions. This self-performance model creates a consistent hospitality experience for clients, resulting in higher engagement and productivity from their employees.

In 2020, ESFM (formerly Eurest Services) won the George Graves Award for Facility Management Achievement from the International Facilities Management Association (IFMA).

Job Summary

Events Set Ups and Reception Relief Floater

Summary: Ensures that all meeting rooms and public areas of the facility are maintained to the highest level of professional appearance and that all meeting requirements are met prior to the meeting start time. Provides Reception services as a floater.

Essential Duties and Responsibilities:

• Moves and places tables, chairs, and other items for each event in meeting and training rooms.
• Supplies and sets up items not included in the room (flipcharts, whiteboard, screens, etc.).
• Assists with conference room readiness to determine that the rooms are equipped with items.
• Provides prompt and detailed service as scheduled by management or by request.
• Maintains consistent phone and email communication with clients, guests, team members, and support departments.
• Offers assistance to clients and visitors throughout the building, including providing directions and escorting to conference rooms.
• Communicates with co-workers and service partners to ensure updated information is shared.
• Provides recommendations to planning managers regarding appropriate room setups. Collaborates to identify solutions for unique setup challenges.
• Conducts weekly site inspections of meeting rooms and contacts the necessary department if items require service.
• Assists with basic audio visual equipment, as needed.
• Maintains inventory of all supplies and notifies supervisors when additional supplies are needed.
• .Provides relief reception duties to cover for breaks, lunches, call outs and occassional vacation coverage.
  • Greet guests and check in via visitor kiosk
  • Provide directional guidance to guests and visitors
  • Communicate with reception team via email and chat
  • Provide hospitality and customer service
  • Other reception tasks while at desk
• Performs other duties as assigned.

Qualifications:

• Previous customer service or houseman/porter experience preferred.
• Ability to lift up to 50 pounds.
• Working knowledge of Microsoft Office products.
• Excellent written and verbal communication skills.
• Excellent organizational and time management skills.

Associates at ESFM are offered many fantastic benefits.

Full-time and part-time positions offerthe following benefits to associates: Retirement Plan,Associate Shopping Program,Health and Wellness Programs,Discount Marketplace,Identity Theft Protection,Pet Insurance,Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program

Full-time positions also offerthe following benefits to associates: Medical,Dental,Vision,Life Insurance/AD,Disability Insurance,Commuter Benefits,Employee Assistance Program,Flexible Spending Accounts (FSAs)

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

About Compass Group: Achieving leadership in the foodservice and facility management industry

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation.Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.

Applications are accepted on an ongoing basis.

ESFM maintains a drug-free workplace.

We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.