Conference Services Administrative Assistant

Omni PGA Frisco; Frisco (TX); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a forward-thinking resort that redefines the experience of American golf. As a Conference Services Administrative Assistant, you'll play a vital role in supporting the Conference Services team during the exciting opening phase of our new property. This position requires exceptional organizational skills, attention to detail, and a passion for providing outstanding service. You will manage customer databases, assist with administrative tasks, and ensure seamless communication across departments. If you're ready to contribute to a dynamic team and help create memorable experiences for guests, this opportunity is perfect for you.

Benefits

Health Insurance

Paid Time Off

Employee Discounts

Retirement Plan

Flexible Schedule

Qualifications

• 1+ years of experience in hotel or resort settings preferred.
• Comfortable with Microsoft Office Suite and database management.
• Strong verbal and written communication skills required.

Responsibilities

• Provide administrative support to Conference Services team.
• Manage customer database and ensure accurate reporting.
• Communicate guestroom block requests and revisions.

Skills

Organizational Skills

Communication Skills

Attention to Detail

Customer Service

Flexibility

Education

Bachelor's Degree in Hospitality Management

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Delphi FDC

Salesforce

Job description

Location

THE MODERN HOME OF AMERICAN GOLF

Discover The Modern Home of Golf at our Frisco resort & spa.

At the heart of modern golf culture, Omni PGA Frisco Resort & Spa delights from tee time to cocktail hour. Stay in one of our 500 thoughtfully-appointed hotel rooms and suites or one of 10 exclusive ranch houses. Tee off on two 18-hole championship courses at Fields Ranch, designed by acclaimed golf course architects Gil Hanse and Beau Welling. Practice on a 2-acre putting course, continue after dark at The Swing, a lighted 10-hole, par-3 short course, and find more fun off the fairway at the Monument Realty PGA District nearby. Balance your golf getaway at our resort in Frisco, TX with four on-site pools, including an adults-only rooftop infinity pool. You can also book rejuvenating treatments at Mokara Spa and indulge in inventive fare at 13 dining destinations. Whether you’re planning your next golf trip or a once-in-a-lifetime family vacation, you’ll always remember your stay at Omni PGA Frisco Resort & Spa.

Job Description

Omni PGA Frisco Resortis seeking a Conference Services Administrative Assistant to join our team. The Omni Frisco PGA Resort will provide north Texas with 127,000 square feet of event space, 13 new food and beverage outlets, an extravagant spa and a full entertainment district. Featuring two championship 18-hole golf courses along with a third short course, we will provide incredible options for our guests and local community for dining, events, and entertainment.

This role will provide support to all members of the Conference / Convention Services team. Reporting to the Director of Conference Services, we expect that our chosen individual will be instrumental in establishing processes in the opening phase of the hotel.

Our chosen candidate must have outstanding organization and communication skills and possess a keen eye for detail and a passion for great service. This is an exciting opportunity to join our founding team and be a part of something truly special.

Responsibilities

• Supports the Conference Services department by providing administrative support to the director and managers.
• Manages the customer database on an ongoing basis to meet the business requirements of the property and support company-wide database standards in order to ensure consistent and accurate reporting.
• Communicates guestroom block requests and revisions to the reservations / rooms teams and ensures accurate updating of guestroom room pickup in FDC.
• Executes Omni’s established procedures for tracking and monitoring tentative business and reporting lost, cancelled and turndown business.
• Generates and monitors daily booking transaction reports to keep abreast of new, updated, and lost business on the books.
• Maintains and updates plan values in FDC, including: Transient Protected, Group Rooms Budget (Rooms and Rates), and Minimum Acceptable Rate (MAR).
• Creates reports as requested by the Director of Sales and Marketing, Director of Conference Services, and General Manager.
• Maintains folders for and master copies of monthly reports for reference.
• Works closely with IT staff and vendors to troubleshoot software/database issues to determine and resolve errors, program functionality, and/or hardware functionality.
• Champions the Omni culture on property and enthusiastically promotes the hotel and company.

Qualifications

• Bachelor's degree in Hospitality Management or equivalent field of study preferred.
• 1+ years of previous experience in a hotel or resort setting.
• 1+ years of previous experience as an administrative assistant is preferred.
• Comfort with Microsoft Word, Excel, and PowerPoint is essential.
• Prior experience with Delphi FDC and Salesforce is preferred.
• Must have outstanding verbal and written communication skills, and the ability and comfort to communicate with customers and internal associates at all levels.
• Must be flexible with schedule to work include some weekends, especially in the opening period of the hotel.
• Ability to work in a variety of settings, including sedentary seated computer work, standing for periods of time, and walking the property, and occasionally conducting work that includes lifting and moving objects of up to 50 pounds.

This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of Omni Hotels & Resorts.

Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links:EEOC is the Law Posterand the following link is theOFCCP's Pay Transparency Nondiscrimination policy statement

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to

[e-mail].

Source: Hospitality Online