Conference & Media Technology Specialist

Benesch Law; New York (NY); On-site; USD 80,000 - 99,000; Full time

Job summary

Benesch in New York is seeking a Conference & Media Technology Specialist. This 100% in-office role supports attorneys, staff and guests with conferencing needs using WebEx, Zoom and Teams, ensuring smooth meetings across time zones.

The position requires a high school diploma, 3+ years of relevant experience, and excellent communication to assist non-technical users. Base salary ranges from $80,000 to $99,000 with a discretionary bonus and full benefits.

Qualifications

• High school diploma required.
• At least 3 years of relevant experience in conference/media tech.
• Strong communication and ability to explain tech to non-tech users.

Responsibilities

• Set up and test meetings, facilitating them as needed.
• Verify meetings have started and run on time.
• Support platforms to meet client needs and train users.
• Learn ongoing conferencing needs across locations and adapt.
• Plan, stage and test conferencing across office sites.
• Support 12-15 physical suites and provide local/virtual help.
• Monitor weekly schedule and assist delivery for client experience.
• Resolve urgent meeting issues calmly and professionally.
• Troubleshoot lighting, sound, webcams; coach users on best practices.
• Coordinate multi-site blended conferences across time zones.
• Assist Help Desk during low conferencing activity.

Skills

Communication skills

Customer service

Multi-tasking

Problem-solving

Education

High school diploma

Tools

WebEx

Zoom

Teams

Office scheduling tools

Windows 10

Job description

Who We Are

At Benesch we pride ourselves on exceeding expectations and building trust not only with our clients but with our employees - Benesch's #1 asset. Committed to providing not only the highest level of legal service to our clients, Benesch also aspires to create a positive work environment for our employees. Our Firm continues to earn placement on Chicago and Cleveland's Top Workplaces list, along with Cleveland's NorthCoast 99 Top Workplaces rankings. We also continue to advance on the AmLaw 125 list, placing us among the top 125 law firms in the country.

Working with Us - Come and "Be Benesch!"

We are one of the fastest growing firms in the nation, and have offices in Chicago, Cleveland, Columbus, Miami, New York City, San Francisco, and Wilmington. We continue to expand our geographic footprint and value the talent that comprises each of our locations. If you are someone who champions a First in Service approach and are ready to be part of an exciting and growing Firm, we would invite you to apply to join our team.

Want to know more? To hear from some of our team, click here: https://www.beneschlaw.com/careers/index.html

Benesch is proud to announce the opening for a Conference & Media Technology Specialist in our New York office! This position is 100% in office.

Position Summary

Do you thrive on resolving issues, assisting others with their technology struggles and enjoy engaging daily with people? Does the idea of interacting with a wide variety of people daily, working on IT projects and making sure people are connected sound like a perfect fit? Then you may be interested in our Conference & Media Technology Specialist position. This role is perfect for the engaging, interactive people person who also is all thigs AV/media tech savvy who wants to bring their help desk skills to the table and assist guests, Benesch employees and stakeholders with their technology needs. Join Benesch and play a pivotal role in our organization. The Conference & Media Technology Specialist handles direct daily interactions with attorneys, assistants, and staff to facilitate conferencing needs via modern media tools. They assist with requests that may be scheduled, ongoing legal proceedings or short notice meetings, and are the go-to expert in Firm meeting technology.

Position Responsibilities

• Offer guidance and support in the set-up and testing of meetings, including the facilitation of those meetings as needed.
• Review and validate that scheduled meetings have started.
• Understands which platforms meet particular client needs and supports the end user accordingly.
• Learns the ongoing office conferencing needs, knows which platforms meet particular client needs, and directs user accordingly.
• Assists in the planning, staging, and testing for the facilitation of conferencing needs in the various office locations and passing on knowledge as the platforms and client needs continue to evolve.
• Oversees the supporting of 12-15 physical conferencing suites as well as local and virtual assistance on all platforms.
• Monitor weekly conferencing schedule needs and assist where appropriate in any delivery needs for optimal client experience.
• Quickly assesses and resolves urgent client meeting needs while maintaining a calm and professional demeanor.
• Troubleshoots conferencing aesthetics (lighting, sound, webcams) and can coach users on resolving any occurring issues and best practices.
• Successfully coordinates a multi-site blended conference meeting (physical and virtual) across different time zones.
• Assists with Help Desk volume during periods of reduced conference floor activity.

Qualifications

The Conference & Media Technology Specialist must have a high school diploma. At least 3 years of relevant experience and solid Windows 10 desktop experience is required. Must be familiar with modern conferencing platforms including but not limited to: WebEx, Zoom, Team platforms, how to best utilize the platforms/scheduling toolsets as well as understanding the backend software of the platforms, i.e., direct routing, troubleshooting jitter, integrations, etc. The Conference & Media Technology Specialist must possess strong communication skills and be able to work with the internal team and external parties. They must be able to convey information and knowledge in an effective way for non-tech users. An ability to balance multiple requests and maintaining the highest level of client service is essential.

The salary range for this position is $80K to $99K.

Please note that quoted salary ranges are based on Benesch's good faith belief at the time of the job posting and are not a guarantee of what final salary offers may be. Base pay is based on market location and may vary depending on job-related knowledge, skills, and experience. Base pay is only one part of the Total Rewards that Benesch provides to compensate and recognize our staff professionals for their work. Full-time positions are eligible for a discretionary bonus and a comprehensive benefits package.

Benesch is an equal opportunity employer. We strongly value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability (where applicant is qualified to perform the essential functions of the job with or without reasonable accommodations), medical condition, protected veteran status, gender identity, genetic information, or any other characteristic protected by federal, state, or local law.

Applicants who are interested in applying for a position and require special assistance or an accommodation during the process due to a disability should contact the Benesch Human Resources Department by phone at 216-363-4578 or email at [e-mail].

Salary: $80000 - $99000 per year