Conference & Events Manager

Atrium Hospitality; Franklin (TN); On-site; USD 32,000 - 33,000; Full time

Benefits offered by this job

Career growth

401(k) plan

Health coverage

PTO & vacation

DailyPay

Wellness program

Tuition reimbursement

Brand discounts

Community impact

Job summary

Atrium Hospitality in Franklin, TN is seeking an Event Services Coordinator to craft unforgettable experiences for clients. You will collaborate directly with clients to design detailed event plans, lead banquet coordination, and drive revenue through upselling while ensuring contracts stay on track.

You will also monitor guestroom blocks, manage payments, join site tours and meetings, and support Sales and Marketing with revenue checks.

Qualifications

• 2+ years of event services experience.
• Strong communication and organizational skills.
• Ability to manage multiple events and deadlines.

Responsibilities

• Collaborate with clients to design unforgettable event experiences.
• Lead banquet coordination with timely BEOs.
• Drive revenue through upselling and client communication.
• Monitor room blocks and contracts to minimize attrition.
• Manage payments and ensure accurate invoicing.
• Support site tours and event execution.
• Assist Sales & Marketing with activities and revenue checks.

Skills

Event services

CRM systems

Attention to detail

Communication

Tools

BEO creation tools

Diagramming tools

Booking software

Job description

Hotel : Franklin Embassy Suites 820 Crescent Centre Drive Franklin, TN 37067 Full time Compensation Range : $23.00 - $24.15 / hour Compensation is determined based on a variety of factors, including experience, skills, qualifications, and the specific location of the role. Actual pay may differ depending on these factors.

What's in it for you?

The Atrium SPIRIT is a belief in the power of Service, Perseverance, Inclusion, Respect, Innovation, and Teamwork to create an environment where everyone thrives. We go above and beyond to deliver exceptional guest experiences, work together to overcome challenges, and are passionate about positively impacting those around us.

• Career Growth & Learning - 40% of our management hires are internal promotions!
• Invest in Your Future - 401(k) plan with company match.
• Comprehensive Health Coverage - Medical, dental, and vision insurance options.
• Paid Time Off & Vacation - Enjoy exclusive Atrium Traveler and brand discount programs to explore new destinations
• Perks That Fit Your Life - Enjoy DailyPay, wellness programs, tuition reimbursement, and exclusive discounts on your favorite brands and services.
• Purpose & Impact - Make a difference through Atrium's community service and volunteer programs.

Job Description What You Will Do

• Collaborate directly with clients to craft detailed, unforgettable event experiences.
• Lead banquet coordination by managing timely BEO creation and distribution.
• Drive revenue through upselling opportunities and proactive communication with clients.
• Monitor guestroom blocks and ensure contracts are on track to avoid attrition charges.
• Manage payments from start to finish, ensuring every invoice is clear and accurate.
• Show up and shine: lead site tours, join pre- and post-event meetings, and be there for event execution.
• Support the Sales and Marketing team with sales activities and revenue checks.

What We Are Looking For

• 2+ years of event services experience - You've seen it all and can handle anything with grace.
• Strong technology skills - You know your way around BEOs, diagramming tools, and CRM systems - because details matter.
• Flexible and adaptable - Events don't stick to a 9-5.
• Exceptional communicator - You're clear, concise, and can calm a frazzled planner with a single sentence.
• Understanding of group and social event segments - Because every event type deserves personalized care.

What Atrium Leadership Looks Like:

• Accountable Achiever: You take ownership and deliver results.
• Agile Thinker: You adapt quickly to changing circumstances.
• Talent Curator: You attract, develop, and retain top talent.
• Transparent Leader: You communicate openly and honestly.
• Leading with SPIRIT: You embody our core values of Service, Perseverance, Inclusion, Respect, Innovation and Teamwork.

Why Atrium?

Hear it from Dionne C, Sales Coordinator, "I love booking repeat clients who keep coming here because our whole team has given them a great experience, and they appreciate us by returning and building relationships with us. Personally, Management is always swift to recognize my contributions freely, both in public or private. Lifting each other up is part of the culture here, and it is inspiring to watch a team or person get recognized for their hard work."

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Atrium is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.

Notice of candidate Privacy Rights: https://www.atriumhospitality.com/privacy-policy

Atrium Hospitality is now one of the largest hotel management companies in the United States and we're still growing. As a result of our growth, we are always looking for great talent to join our organization. As owners and managers, we are responsible for the positive experiences of our guests and associates, and we strive to bring to life a culture that promotes the five simple values that drive our business: Service We deliver the best guest experience possible. We are a home away from home for our guests, and we are charged with making them feel safe and welcome. Perseverance We will be better today than we were yesterday. Inclusion We are committed to the equitable treatment of all associates as well as equal access to opportunities and resources for all, at every level of the organization. Respect We treat others the way we would like to be treated. Innovation We strive to develop, share and implement new thoughts, ideas and methods that improve our company, our operations and the guest and associate experience. Teamwork Our associates are our family, and we provide them the resources and support needed to produce the best work environment possible. In addition to our core values, we believe that being a responsible community partner is a defining characteristic of this great organization, including supporting a range of civic and community activities. We pride ourselves on four impactful pillars that support our associates, our communities and our future: Wellness, Embracing those with Disabilities, Sustainability, and Education. When a candidate makes the decision to join Atrium Hospitality, they are entrusting the very engaged and invested leaders of this great organization to support, encourage, coach, develop and inspire excellence in them. This leadership responsibility is a critical one, accepted with the pride and gravity it deserves. We recognize that when we do this well, we reap the rewards of a productive and engaged team; it is key to the success of Atrium Hospitality. The voices and opinions of our associates truly matter. We encourage, welcome, expect and act upon their input to help us make decisions that are in the best interest of our teams and the continued growth and sustainability of the organization. Come grow with us!