Conduent Work At Home Remote Customer Service Representative

Work Based At Home; Washington (District of Columbia); Remote; USD 80,000 - 100,000; Full time

Job summary

An established industry player is looking for a dedicated Customer Service Representative to join their remote team. This role offers the chance to make a real impact by providing exceptional support to clients and beneficiaries. You will be part of a positive, employee-friendly culture, where your ideas are valued, and your growth is prioritized. With comprehensive training and full benefits from day one, this is an excellent opportunity for those who thrive in a collaborative environment and are eager to help others navigate important services. If you're ready to take on a role that challenges and inspires you, this position is perfect for you.

Benefits

Paid Training

Equipment Provided

Employee Discount Program

Full Benefit Options

Qualifications

• Basic understanding of call center environment and quality monitoring.
• Ability to establish effective working relationships.

Responsibilities

• Act as initial point of contact for inquiries related to NJ Family Care.
• Document enrollment requests and maintain program policy proficiency.

Skills

Customer Service

Problem Solving

Communication

Relationship Building

Education

High School diploma or GED

Job description

Conduent Work At Home Remote Customer Service Representative

March 8, 2025

Remote - Customer Service Representative

$16.00/ Hourly
Paid Training

Equipment Provided

Full-time with Full Benefits

Are you seeking an opportunity to make a real impact in a company that appreciates ideas and new ways of thinking?

Training Monday-Friday 8:00 am-5:00 pm for 5-6 weeks.

Shifts: Availability between the hours of 8:00 AM - 8:00 PM on Monday and Thursday and 8:00 AM - 5:00 PM on Tuesday, Wednesday, and Friday.

Join the Conduent Customer Service Team

Come join us and grow with a team of people who will challenge and inspire you to be the best!

Working for you

Enjoy a positive, employee-friendly culture while playing an important role in supporting our clients.

• $16.00 per hour pay rate (bi-weekly pay)
• Paid Training with Equipment provided.
• Full-time schedule (40 hrs. a week)
• PerkSpot - Employee discount program
• Full Benefit Options - From the start, our paid training program will teach you all the skills needed to allow you to become successful in your role. We also offer a full benefits package, so you’ll be able to thrive both personally and professionally.

About the Role

• Act as initial point of contact for inquiries from potential and existing NJ Family Care beneficiaries and community-based organizations related to the NJ Family Care Program.
• Provide one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles.
• Accurately document enrollment requests, status changes, complaints, and grievances.
• Enter application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone.
• Maintain technical and program policy proficiency in the NJ Family Care rules/guidelines and other related program policies.
• Provide clear, complete, accurate, and objective information based on a full understanding of program requirements.

Requirements

• Basic understanding of a call center environment in a customer service role and quality monitoring processes.
• Ability to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers.
• Ability to problem solve through analysis and ongoing feedback.
• Achieve results through knowledge, empathy, and commitment.
• Ability to work with people of diverse backgrounds.
• High School diploma or GED.
• Background and drug screening required.