Conduent Looking for Senior IT Operations Analyst at Remote

Conduent; United States; Remote; USD 80,000 - 120,000; Full time

Job summary

Join a forward-thinking company as a Senior IT Operations Analyst, where you will play a crucial role in supporting technology operations. This position offers the chance to work with cutting-edge technology in a primarily VMware-based environment while collaborating with diverse technical teams. You will be responsible for troubleshooting critical systems, ensuring operational productivity, and providing on-call support. Enjoy the flexibility of remote work, allowing you to balance your professional and personal life effectively. If you thrive in a dynamic environment and are passionate about technology, this opportunity is perfect for you.

Qualifications

• 5+ years in Unix / Aix-Solaris Systems Administration and troubleshooting.
• 3+ years experience with VMware vSphere environment.

Responsibilities

• Maintain and repair systems in a VMware-based technology infrastructure.
• Collaborate with technical teams to improve and remediate outages.

Skills

Unix / Aix-Solaris Systems Administration

VMware vSphere

Shell and Bash scripting

Networking (TCP/IP)

Enterprise ticketing systems

Tools

Office 365

VMware

Ticketing systems

Job description

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them.

You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

About the Role

As a Senior IT Operations Analyst you’ll play an integral role in supporting the company’s technology operations and processes. You will partner with internal technology groups to repair critical systems to ensure that they are operational and productive. This role includes on-call duties on a rotational basis to investigate, troubleshoot, and remediate outages with other technical teams.

Responsibilities

1. Understanding of servers, the Unix / Aix-Solaris operating system, and other related technologies to maintain and repair systems in a primarily VMware-based technology infrastructure.
2. Collaborating with database administrators, network administrators, storage technicians, and others to improve and remediate errors and outages.
3. Utilizing a ticketing system to seek out new tasks without constant supervision or direct ticket assignment.
4. Communicating effectively using Office 365-based email, Teams, and phone calls.

Requirements

1. 5+ years of demonstrated experience in Unix / Aix-Solaris Systems Administration and server troubleshooting, including operating system configuration, network settings, disk issues, CPU contingency, and memory issues.
2. 3+ years of experience working in, and performing troubleshooting with, a VMware vSphere hypervisor environment.
3. 5+ years of experience working with shell and bash/sh shell commands and scripting, native editors (vi, nano, etc).
4. General understanding of networking (TCP/IP stack, switches, firewalls and routers).
5. General understanding of SMTP, HTTP(S), FTP, SFTP, IMAP, POP, CIFS, and NFS.
6. General understanding of network attached storage and storage area network storage systems.
7. Understand enterprise computing technologies such as enterprise storage, VDI, proxy, antivirus, and other commonly deployed systems in enterprise business environments.
8. 2+ years of experience with enterprise ticketing system used for work assignment and tracking.
9. Able to effectively communicate with peers and others in non-technical roles.
10. Able to smoothly integrate into a team of peers and collaborate.
11. Able to operate on long-term tasks without constant supervision and remain calm and methodical during periods of elevated stress.
12. Provide support on a rotational on-call basis, including occasional night/weekend.

Flexible Working

Remote work: Enjoy the convenience of working from home and maximize your time by unplugging at the end of your work day.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.