Conduent Looking for IT Operations Analyst II at Remote

Conduent; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

An established industry player offers a unique opportunity to thrive in a supportive culture where your individuality is valued. This role focuses on application support, requiring strong troubleshooting skills and the ability to document solutions effectively. You will be responsible for monitoring service platforms, handling tickets, and providing user access control. If you are flexible, eager to learn, and ready to make a difference, this position could be the perfect fit for you. Join a team that values your contributions and helps you grow in your career while making a significant impact on clients and users alike.

Qualifications

• Experience in application support and troubleshooting.
• Ability to document solutions for team benefit.

Responsibilities

• Monitor service platforms and initiate troubleshooting as needed.
• Handle L1 and L2 tickets and provide user access control.

Skills

Application Support

Troubleshooting

Documentation

Windows Services

Linux

User Access Control

Communication Skills

Tools

Monitoring Tools

Job description

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them.

You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Job Track Description:

1. Should have worked in Application support.
2. Ability to research issues and derive solutions from existing knowledge base.
3. Ability to document newly derived solutions clearly and concisely for the benefit of the other team members/customer.
4. Will require to work in US hours shift and or weekend shift on a rotational basis.
5. Monitor service platforms by available monitoring tools.
6. Initiate troubleshooting activities if something wrong is found by monitoring.
7. Answer service-related questions and feedback from users thru email and phone.
8. Provide user access control and termination, as and when requested.
9. L1 and L2 ticket handling, basic troubleshooting, and incident resolution wherever possible.
10. Should be good at handling bridge calls.
11. Basic Knowledge of Windows Services.
12. Knowledge of Linux is an added advantage.
13. Should be flexible enough to learn new process as and when required.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.