Concurrent Enrollment Operations Specialist

RedBalloon; United States; Remote; USD 42,000 - 52,000; Full time

Benefits offered by this job

Performance-based bonuses with tenure

Matching 401k

2 weeks of paid vacation time prorated

8 hours of paid volunteer time/year

10 Paid holidays

1 Floating Holiday

Tuition reimbursement

Professional development

Medical, Vision, Dental, LifeInsurance

Employee Assistance Program

Job summary

Classical Conversations, Inc. is seeking a Concurrent Enrollment Operations Specialist to own the full CE lifecycle—registration, billing, assessor onboarding, partner liaison, and reporting—within a remote, structured environment.

You’ll develop deep process expertise and drive accurate, timely activity across term deadlines, supporting high school students pursuing CC’s classical Christian higher education mission.

Qualifications

• Bachelor's degree required.
• Four or more years of experience with Classical Conversations programs.
• Three or more years of higher education enrollment and administration experience.
• Experience with student information systems (e.g., Jenzabar), learning management systems, and digital registration workflows.
• Working knowledge of CC curriculum, programs, and philosophy preferred.
• Intermediate proficiency in Microsoft 365 (Word, Excel, Outlook, Teams, PowerPoint).
• Intermediate proficiency in Google Workspace, messaging tools, and project management tools (e.g., Workfront).

Responsibilities

• Complete CE registrations, enrollment changes, and student records ahead of partner deadlines.
• Respond to family inquiries within one business day and resolve tier 3 issues within five days.
• Resolve declined payments and billing errors, and issue refunds promptly.
• Onboard new assessors including contract, background check, and system access.
• Deliver weekly CE operations report and monthly performance report.
• Maintain relationships with partner universities ensuring consistent processes.
• Own Bookstore-to-Jenzabar integration and resolve cross-team workflow issues.
• Anticipate operational issues and keep the Director of CC Plus informed.

Skills

Enrollment management

Detail-oriented

Process ownership

Cross-functional collaboration

Education

Bachelor's degree

Tools

Jenzabar

LMS

Google Workspace

Microsoft 365

Workfront

Job description

Company: Classical Conversations, Inc.

Job Summary

Concurrent Enrollment Operations Specialist

Summary

Do you take pride in owning a process from start to finish and getting every detail right? CC Plus is looking for a Concurrent Enrollment Operations Specialist who thrives on structure, precision, and dependable follow-through. In this role, you’ll own the full operational lifecycle of concurrent enrollment programs with our partner universities - registration, billing, assessor onboarding, partner liaison, and reporting - working independently and with minimal supervision. You’ll build deep expertise across systems and processes, becoming the steady, trusted hand that keeps CE operations running smoothly term after term. This is a role where careful, consistent work directly supports high school students pursuing classical Christian higher education.

Company Benefits

• Performance-based bonuses are available with tenure
• Matching 401k
• 2 weeks of paid vacation time prorated
• 8 hours of paid volunteer time/year
• 10 Paid holidays
• 1 Floating Holiday
• Tuition reimbursement
• Professional development
• Medical, Vision, Dental, Life insurance
• Employee Assistance Program

Additional Information

Job Type: Full-Time, Salaried, Exempt

Pay Rate: $41,600 - $52,000

Reports to: Director of CC Plus

Department: CC Plus

Location: Remote

Travel: Minimal - up to 2 weeks annually for the CCMM annual onsite meeting and other in-person meetings as required

Minimum Qualifications

• Bachelor of Arts or Bachelor of Science degree required
• Four (4) or more years of experience with Classical Conversations programs
• Three (3) or more years of higher education enrollment and administration experience
• Experience with student information systems (e.g., Jenzabar), learning management systems, and digital registration workflows
• Working knowledge of CC curriculum, programs, and philosophy preferred
• Intermediate proficiency in Microsoft 365 (Word, Excel, Outlook, Teams, PowerPoint)
• Intermediate proficiency in Google Workspace, messaging tools, and project management tools (e.g., Workfront)

You’ll Achieve

• Seamless CE Registration: Complete all CE registrations, enrollment changes, and student record updates ahead of each term’s partner university deadlines, in full compliance with accreditation requirements.
• Reliable Family Support: Respond to CE family inquiries within one business day and resolve escalated tier 3 issues within five, building trust through consistency.
• Clean Billing Cycles: Resolve declined payments and billing errors, and issue approved refunds, within the cycle in which they occur.
• Thorough Assessor Onboarding: Complete onboarding for every new assessor - contract, background check, and system access - before their first term begins.
• Dependable Reporting: Deliver the weekly CE operations report and monthly CE performance report on schedule, keeping the operations dashboard current and accessible to leadership.
• Strong Partner Relationships: Maintain steady operational relationships with collaborator universities, ensuring consistent processes as the consortium grows.
• Smooth Systems Integration: Own the Bookstore-to-Jenzabar pairing and resolve integration issues across Shopify, the bookstore, and cross-team workflows.
• Proactive Issue Resolution: Anticipate operational issues, resolve them before they escalation, and keep the Director of CC Plus informed.

Why You’ll Excel In This Role

• Ownership With Structure: You’ll own the full CE operational lifecycle, working within clear systems and procedures that reward precision and follow-through.
• Mastery of Complex Systems: You’ll build deep, specialized expertise across registration, billing, and partner systems - the kind of mastery that comes with time and attention to detail.
• Independent, Trusted Work: With minimal supervision, you’ll be trusted to deliver accurate, high-quality work on your own terms and timeline.
• Quiet, Steady Impact: This is a role for someone who finds satisfaction in getting the details right rather than being in the spotlight.
• Consistent Rhythm: Predictable term deadlines and established processes let you build a reliable rhythm of excellence, cycle after cycle.
• Recognition for Reliability: Your consistency and accuracy become the foundation the entire CE program depends on.
• Remote Flexibility: Do this meaningful work from wherever you call home, with only occasional in-person touchpoints.
• Purposeful Impact: Every registration, report, and resolved issue you deliver helps high school students access classical Christian higher education - your careful, consistent work directly supports families pursuing CC’s mission.

Physical Demands

Climate-controlled workspace with reliable high-speed internet. Ability to sit at a computer workstation for extended periods (up to 8 hours daily). Color vision required for reviewing charts, graphs, and visual presentations. Ability to lift and carry up to 25 pounds occasionally. Ability to hear and speak clearly for phone and video communication. Reasonable accommodations may be provided for individuals with disabilities.

Work Environment

This is a remote role with minimal travel - up to 2 weeks annually for the CCMM annual onsite meeting and other in-person meetings as required. Work is structured and process-driven, confined to normal business hours with little overtime expected.