Concurrent Disability Case Manager

LifeWorks; Oregon; Hybrid; USD 65,000 - 90,000; Full time

Job summary

TELUS Health seeks a Disability Case Manager in Oregon to manage FMLA and STD leave cases, assess medical information, and coordinate return-to-work planning. You will interact with employees, healthcare providers, and client contacts to ensure accurate decisions and compliance.

The role requires 3+ years in leave management, strong regulatory knowledge, and excellent communication skills, with a focus on confidentiality and service excellence.

Qualifications

• 3+ years of direct experience managing Leaves and STD disability case management.
• Deep understanding of FMLA and state leave laws.
• Ability to review medical documentation and translate into workplace accommodations.
• Comfort working in a paperless/online environment.
• Strong communication and negotiation skills with confidentiality.

Responsibilities

• Manage and process FMLA and other federal leaves, plus STD and state leaves.
• Conduct case assessments with employees and client contacts via phone, email, or meetings.
• Develop and document the return-to-work plan and necessary accommodations.
• Review information and consult resources to approve/deny leave requests.
• Ensure documentation and regulatory timelines are met for STD cases.
• Act as primary case contact with employer representatives throughout the life of the claim.

Skills

Leaves & STD case management

Regulatory expertise (FMLA & state)

Interpersonal & communication skills

Problem solving & assessment

Job description

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider - encompassing physical, mental and financial health - TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider - encompassing physical, mental and financial health - TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

Our team and what we'll accomplish togetherEmployees can be absent from work for a variety of reasons: casual absence, work-related illness and/or injury, or health issues requiring the employee to be away from the workplace for an extended period. Our absence management program helps employers strategically manage those absences- focusing on reducing overall costs, realizing administrative efficiency, and enhancing support for employees and employers. All with the goal of returning employees to health and productivity.

What you’ll do

• Manage and process FMLA (and other Federal leaves as applicable), Military, State leaves; company specific leave claims as well as STD claims.
• Conduct case assessments, contact the employee and their client contacts, by telephone, email or adhoc meetings, to explain the leave management process, employee accountabilities, and gather information for assessment purposes.
• Develop and document an understanding of the situation and the factors supporting, as well as inhibiting, a successful return to work for the employee.
• Review all relevant information and consult with appropriate resources as required (e.g. health professionals, supervisory team, external vendors) to confirm decision (approved / denied) recommendation on FMLA, State, Company specific leaves and STD cases.
• Anlyzes medical certifications and other medical documentation and claim determination adheres to the required regulatory compliance timeframes as well as applicable STD policies undefined
• Informs STD claimants of any documentation needed to process a claim, timeframe requirements, claim status (e.g. STD approvals, denials, and consults), or any other information necessary to manage a claim.
• Determine an appropriate RTW goal with the employee and the employer; as well as provide active support for the return-to work planning process between the employee and their client contact and intervene when necessary.
• Act as the primary case contact and will communicate proactively and continuously with the employer's representative(s) regarding any case management matters that may be required through the life of claim.
• Will follow all processes as laid out in the operating procedures and/or as detailed in trainings/meetings.
• Attend Case Management and Disability Management department team meetings and training as required.
• Other projects and tasks as assigned

What you bring

• Minimum 3+ years of direct experience managing Leaves and STD disability case management.
• Computer skills and the ability to work primarily online in a paperless environment.
• Strong interpersonal and helping skills along with assessment and problem-solving skills.
• Regulatory Expertise : Deep understanding FMLA, state specific leave laws
• Company policies and plans : Experience in managing self-insured Short Term Disability (STD) Plans as well as company specific paid and unpaid leave policies.
• Medical Literacy : Ability to review and interpret medical documentation and
• translate clinical restrictions against essential job functions and make recommendations related to workplace accommodations.
• Communication : Exceptional conflict resolution and negotiation skills, with the ability to handle sensitive medical information with extreme confidentiality and empathy.
• Key Collaborative Relationships with
• US Disability Case Managers : peer to peer support and review of claims and client processes.
• Medical Providers : Regular interaction with nurses and physicians to validate documentation provided to appropriately review the case against policies and STD plans.
• Client contacts : Collaborating with client-side leadership on a continual basis via telephone, email and meetings, as needed.
• Service Delivery Managers : Maintaining constant communication to ensure client satisfaction and operational efficiency.

A bit about us

A bit about usWe're a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.TELUS Health is an Equal Opportunity Employer that aims to foster an inclusive culture that embraces diversity. It is our policy to hire without regard to race, color, creed, religion, national origin, citizenship status, sex, marital status, age, disability, sexual orientation or veteran status.We offer accommodation for applicants with disabilities, as required, during the recruitment process.By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies' Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.