Concurrent Disability Case Manager

TELUS; Illinois; Hybrid; USD 65,000 - 95,000; Full time

Benefits offered by this job

Disability accommodation

Job summary

TELUS Health is seeking a Concurrent Disability Case Manager to oversee, manage, process, and adjudicate Short-Term Disability (STD) claims and leave requests (FMLA, State, and company-specific). You will work with employees, healthcare providers, and client contacts to ensure compliant decisions and timely return-to-work planning.

The role requires deep regulatory expertise, medical literacy, and excellent communication while maintaining strict confidentiality and collaboration with client

Qualifications

• Minimum 3+ years of direct experience managing Leaves and STD disability case management.
• Regulatory Expertise: Deep understanding of FMLA, state leave laws, company policies and STD plans.
• Medical literacy: ability to review medical documentation and translate into workplace accommodations.
• Communication: strong interpersonal, negotiation and confidentiality skills.

Responsibilities

• Manage and process FMLA and other Federal leaves, Military, State leaves and STD claims.
• Conduct case assessments with employee and client contacts via phone, email or meetings.
• Develop understanding of the situation and factors supporting a successful return to work.
• Review information and consult resources to confirm approved/denied decisions on leaves and STD cases.
• Analyze medical certifications and documentation ensuring compliance with timelines and policies.
• Inform STD claimants of documentation needs, timeframes, and claim status.

Skills

Leaves management

STD disability

Job description

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

Our team and what we’ll accomplish together Employees can be absent from work for a variety of reasons: casual absence, work-related illness and/or injury, or health issues requiring the employee to be away from the workplace for an extended period. Our absence management program helps employers strategically manage those absences- focusing on reducing overall costs, realizing administrative efficiency, and enhancing support for employees and employers. All with the goal of returning employees to health and productivity.

The Concurrent Disability Case Manager will oversee, manage, process, and adjudicate Short-Term Disability (STD) claims and leave requests (FMLA, State, and company-specific).

What you’ll do

• Manage and process FMLA (and other Federal leaves as applicable), Military, State leaves; company specific leave claims as well as STD claims.
• Conduct case assessments, contact the employee and their client contacts, by telephone, email or adhoc meetings, to explain the leave management process, employee accountabilities, and gather information for assessment purposes.
• Develop and document an understanding of the situation and the factors supporting, as well as inhibiting, a successful return to work for the employee.
• Review all relevant information and consult with appropriate resources as required (e.g. health professionals, supervisory team, external vendors) to confirm decision (approved / denied) recommendation on FMLA, State, Company specific leaves and STD cases.
• Analyzes medical certifications and other medical documentation and claim determination adheres to the required regulatory compliance timeframes as well as applicable STD policies undefined.
• Informs STD claimants of any documentation needed to process a claim, timeframe requirements, claim status (e.g. STD approvals, denials, and consults), or any other information necessary to manage a claim.
• Determine an appropriate RTW goal with the employee and the employer; as well as provide active support for the return-to work planning process between the employee and their client contact and intervene when necessary.
• Act as the primary case contact and will communicate proactively and continuously with the employer’s representative(s) regarding any case management matters that may be required through the life of claim.
• Will follow all processes as laid out in the operating procedures and/or as detailed in trainings/meetings.
• Attend Case Management and Disability Management department team meetings and training as required.
• Other projects and tasks as assigned

What you bring

• Minimum 3+ years of direct experience managing Leaves and STD disability case management.
• Computer skills and the ability to work primarily online in a paperless environment.
• Strong interpersonal and helping skills along with assessment and problem-solving skills.
• Regulatory Expertise: Deep understanding FMLA, state specific leave laws Company policies and plans: Experience in managing self-insured Short Term Disability (STD) Plans as well as company specific paid and unpaid leave policies.
• Medical Literacy: Ability to review and interpret medical documentation and translate clinical restrictions against essential job functions and make recommendations related to workplace accommodations.
• Communication: Exceptional conflict resolution and negotiation skills, with the ability to handle sensitive medical information with extreme confidentiality and empathy.
• Key Collaborative Relationships with US Disability Case Managers: peer to peer support and review of claims and client processes.
• Medical Providers: Regular interaction with nurses and physicians to validate documentation provided to appropriately review the case against policies and STD plans.
• Client contacts: Collaborating with client-side leadership on a continual basis via telephone, email and meetings, as needed.
• Service Delivery Managers: Maintaining constant communication to ensure client satisfaction and operational efficiency.

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

TELUS Health is an Equal Opportunity Employer that aims to foster an inclusive culture that embraces diversity.

It is our policy to hire without regard to race, color, creed, religion, national origin, citizenship status, sex, marital status, age, disability, sexual orientation or veteran status.

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good.

Being part of the team at TELUS Health is more than a job; it’s a career-defining experience. It allows you to do innovative and meaningful work with talented and collaborative teams.

It’s an opportunity to improve businesses and lives by building healthier, happier workplaces. And it’s a chance to build genuine, long‑term relationships along the way.

A place to experience more Find the support and encouragement to consistently push boundaries and deliver impactful solutions. Our collaborative culture means your ideas will be heard and your hard work will be rewarded.

You will be leveraging our world-leading technology, products, clinical services and passionate team members to revolutionize access to health care and wellbeing, and drive remarkable experiences for the benefit of all the clients and individuals we serve around the world.

Talented people who care Coming to work each day is an opportunity. It’s a chance for you to work with a multidisciplinary global team of nearly 10,000 smart and driven members whose passion for their work matches your own, resulting in helping create a healthier future for everyone.

Work that matters Make a difference in the lives of our clients and their employees every day – by providing meaningful solutions in more than 160 countries, that help people and businesses perform at their best by delivering both digital innovation and clinical services to improve total physical, mental and financial health and wellbeing across the full spectrum of primary and preventative care.

Benefits & Accommodations

• We offer accommodation for applicants with disabilities, as required, during the recruitment process.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.