Concierge_ Wknd PM

Integral Senior Living; Fountain Valley (CA); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive wages

Meal benefits

401(K) matching

Paid time off

Uniforms

EAP access

Job summary

Integral Senior Living is seeking a Concierge to warmly greet guests, residents, and employees, handling calls, messages, and information with professionalism. The role supports daily operations, maintains records, and assists with scheduling and logistics in a senior living community in California.

The ideal candidate has 1–3 years of customer service experience, strong communication skills, and a commitment to delivering excellent service in a team-oriented environment.

Qualifications

• 1–3 years customer service experience.
• Strong communication and interpersonal skills.
• Ability to manage multiple tasks and prioritize efficiently.

Responsibilities

• Greet guests, residents, and staff; answer calls and messages.
• Maintain organized reception area and daily logs.
• Update contact lists, rosters, and move-in/out records.
• Schedule appointments and coordinate with Dining and marketing as needed.
• Assist with mail distribution and resident forms.
• Adhere to all policies and procedures; perform other duties as assigned.

Skills

Customer service

Education

High school diploma or GED

Job description

Integral Senior Living (ISL) proudly manages care and lifestyle-focused Independent Living, Assisted Living and Memory Care communities across California and surrounding areas serving thousands of residents and families throughout the region. Guided by our foundational “Culture Keepers”, we cultivate purpose-driven environments where residents thrive and Team Members feel valued, empowered, and supported.

As part of one of the largest senior living organizations in the nation, our communities have earned Great Place to Work® certifications from 2022–2026. At ISL, purpose fuels every role, culture inspires every team, and continuous growth shapes every career. We continually aspire and invest in learning and development opportunities that support our team members’ professional growth, ensuring every team member has the tools to build a meaningful and rewarding career.

We offer rewarding career opportunities that include:

• Competitive wages
• Access to wages before payday
• Flexible scheduling options with full-time and part-time hours
• Paid time off and Holidays (full-time)
• Comprehensive benefit package including health, dental, vision, life and disability insurances (full-time)
• 401(K) with employer matching
• Paid training
• Opportunities for advancement
• Meals and uniforms
• Employee Assistance Program

Our community is looking for a Concierge to join our team.

The Concierge is responsible for greeting guests, residents, and employees, managing both external and internal calls, taking and communicating messages and providing information of a general nature.

Responsibilities:

• Carries out telephone answering and reception duties as required.
• Takes complete messages with pertinent information and communicates messages to the intended recipient.
• Greets residents and visitors. Answers inquiries and gives directions.
• Collates brochures for the marketing department.
• Prepares meal tickets for team members and family members, tallies meal count sheets for the Dining staff.
• Updates the Resident Phone List and Roster and Move-In and Move-Out Register daily; Guest and Sign-In Logs as necessary.
• Manages appointments for residents and family members such as but not limited to hairdresser, transportation, etc.
• Maintains and keeps desk and entry area neat and organized.
• Organizes, distributes mail to residents, Executive Director and Department Coordinators.
• Maintains resident forms for miscellaneous credits.
• Maintains adherence to all company personnel policies and established operating policies and procedures.
• Other duties as assigned.

Qualifications:

• High school diploma or general education degree (GED) preferred.
• One to three years customer service experience and/or training; or equivalent combination of education and experience.

EOE D/V