Concierge Weekends

Belmont Village Lp; San Jose (CA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Career Growth and Training programs

BV Cares direct employee support

Exclusive discounts and offers

Complimentary unlimited continuing ed

Celebration of Employee Milestones and

Referral bonus opportunities

Job summary

Belmont Village Senior Living in San Jose, CA is seeking a welcoming Concierge to be the first point of contact for residents, families and guests. You will provide exceptional hospitality, support administrative tasks, and maintain a safe, organized environment.

The role requires strong communication, reliability and teamwork in a fast-paced setting, with a focus on empathy and guest satisfaction as residents thrive under excellent service.

Qualifications

• High School diploma or equivalent.
• Experience with a multi-line phone system and professional phone etiquette.
• Proficient with MS Office applications.
• Communicate clearly in English, both verbal and written.
• Demonstrates initiative with strong organizational skills.
• Professional, pleasant and team oriented attitude.
• Consistent and reliable attendance is essential.

Responsibilities

• Greet residents, visitors and staff warmly.
• Manage and direct incoming phone calls efficiently and professionally.
• Address inquiries and requests promptly, reliably and confidentially with empathy and dignity.
• Log and coordinate distribution of packages as appropriate.
• Collaborate with various departments to promote effective communication.
• Monitor community access via kiosk sign-in and respond to emergencies per policy.
• Schedule transportation, coordinate trips, and assist with event setup as needed.
• Record maintenance work orders through an electronic system.
• Maintain an organized workspace to promote efficiency.
• Prioritize hospitality and resident satisfaction in every interaction.

Skills

Customer service

Hospitality

Empathy

Professional phone etiquette

Clear communication

Teamwork

Reliability

Education

High School diploma or equivalent

Tools

MS Office

Job description

Saturday & Sunday 2:30pm-8:00pm

ABOUT THE ROLE

As a Concierge at Belmont Village Senior Living, you will serve as the initial point of contact for residents, family members, vendors and guests visiting our community. Your primary responsibility as a Concierge is to provide exceptional customer service and hospitality by providing reliable information to those in need, supporting administrative tasks as needed and contributing to a welcoming and safe environment. The ideal candidate is reliable, takes pride in their work, and demonstrates empathy. They excel in a fast-paced, physically active position, collaborate effectively, and embrace a growth mindset, prioritizing exceptional hospitality and helping seniors to thrive as they age.

YOUR TYPICAL RESPONSIBILITIES

• Greet residents, visitors and staff warmly
• Manage and direct incoming phone calls efficiently and professionally
• Address inquiries and requests promptly, reliably and confidentially with empathy and dignity
• Log and coordinate distribution of packages as appropriate
• Collaborate with various departments to promote effective communication
• Monitor community access by ensuring proper use of the kiosk sign-in process and respond to emergency situations according to company policy and procedure
• Schedule resident transportation, coordinate resident trips, manage event and guest meal reservations, and assist with event setup as needed
• Record maintenance work order requests through an electronic record system
• Maintain an organized workspace to promote efficiency and preserve first appearance impressions
• Make hospitality, customer service, and resident satisfaction your top priorities in every interaction

MINIMUM QUALIFICATIONS

• High School diploma or equivalent
• Proven experience with a multi-line phone system with demonstrated professional phone etiquette
• Demonstrated proficiency with MS Office applications to perform job-related tasks

Must be able to communicate clearly in verbal and written English

Demonstrates initiative with advanced critical thinking skills

Proven administrative and organizational skill set

Professional, pleasant and team oriented attitude

Consistent and reliable attendance is essential for all Belmont Village employees to ensure the successful operation of the community

Please note that the above Responsibilities and Qualifications provide a general overview ...

BELMONT VILLAGE PERKS

• Career Growth and Training programs led by Belmont Village subject matter experts
• BV Cares direct employee support program for severe and unexpected hardships
• Exclusive discounts and offers from leading retailers and brands
• Complimentary unlimited continuing education courses
• Celebration of Employee Milestones and Achievements
• Referral bonus opportunities

ABOUT THE COMPANY

Belmont Village Senior Living owns, manages, and operates luxury senior living communities across ...

BENEFITS AVAILABLE

Belmont Village Senior Living offers full-time employees medical, dental, vision, mental health, and prescription benefits ...

EOE

Belmont Village Senior Living is proud to be an Equal Opportunity Employer.