Concierge - The Residence at Westport

LCB Senior Living; Westport (CT); On-site; USD 10,000 - 60,000; Part time

Job summary

LCB Senior Living is seeking a part-time Concierge for The Residence at Westport. In this rewarding role, you'll assist residents with various needs, manage visitor interactions, and represent the residence with professionalism. Ideal candidates should have prior experience in a reception or concierge setting and possess strong customer service skills.

Benefits

Paid Time Off (PTO)

Tuition reimbursement

Work with an amazing team!

Qualifications

• Must have knowledge of basic telephone reception systems.
• Experience in a concierge or upscale hotel environment.
• Ability to communicate effectively in English.

Responsibilities

• Welcoming residents and maintaining daily contact.
• Answering phone calls and providing reservations.
• Directing visitors within the residence.

Skills

Clerical support

Customer service

Emergency response

Education

High school diploma or GED

Job description

Job Details Job Location: The Residence at Westport - Westport, CT Salary Range: Undisclosed Description

If you have been looking for a career that loves you back... This is the one!

LCB Senior Living is hiring a Concierge at The Residence at Westport. Apply today for immediate consideration!

**Part time, including weekends**

**MUST HAVE VALID DRIVERS LICENCE TO BE CONSIDERED**

What We Offer:

• PTO- Paid Time Off
• Work with an Amazing Team!
• Possibility for tuition reimbursement
• Rewarding role working with seniors

The Process Owner of the Emerald Suites Program, the luxury living neighborhood of the community. Represents the residence in a professional, pleasant, courteous and accommodating manner to the community and general public, specially to the residents residing in the Emerald Suites of the community. Responsible for meeting and greeting all visitors to the residence and directing them to the appropriate person/area. Directs all incoming telephone calls to the appropriate party and performs and directs all the other duties essential to the Emerald Suites Program.

Essential Functions, Duties and Responsibilities:
The essential duties and responsibilities described below are representative of those an associate encounters while performing the basic functions of this position. While every effort has been made to identify the essential functions of the position, it in no way states or implies that these are the only duties you will be required to perform. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or is an essential function of the position.

• Promote the mission and core values of the Residence and LCB Senior Living to residents, visitors, co-workers and the surrounding community.
• Have an active role in growing community occupancy by representing and interacting positively with potential residents, family members and professionals.
• Perform all duties and responsibilities with a positive attitude.
• Welcome residents upon move in and maintain daily contact
• Act as the point of reference for residents who need assistance or information and attend to their wishes and requirements
• Understand residents needs and provide them with personalized solutions by suggesting activities and services provided by the community
• Acquire extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations
• Arrange and accompany as needed to event, excursions, transportation etc. upon request from concierge level residents.
• Answer the phone and make reservations, take and distribute messages or mail and redirect calls
• Work closely with all other department heads as well as provide engagement, apartment management ETC.
• Respond to complaints and find the appropriate solution
• Ensure the Concierge floor has appropriate look and feel (i.e. Fresh flowers, beverages etc.)

LCB’s Non-Discrimination Policy:

LCB, including its managed care communities, is an Equal Opportunity Employer. Recruitment and employment opportunities at LCB are based upon one’s qualifications and capabilities to perform the essential functions of a particular job. All employment opportunities are provided without regard to legally protected characteristics, including race, religion, sex (including sexual orientation and transgender status), pregnancy, childbirth or related medical conditions, national origin, age, veteran status, disability, or genetic information. This policy to provide equal opportunity encompasses all phases of employment, including recruitment, hiring, selection, job assignment, promotions, transfers, compensation, discipline, termination, layoff, access to benefits and training, and all other conditions and privileges of employment.

Qualifications

Job Qualifications:

• The job description qualifications (certifications, experience, training), job functions, including limitations may vary with individual states.
• Knowledge, Skills, and Abilities:
  • Must have knowledge of basic telephone reception systems and techniques and answer calls in a pleasant and courteous manner
  • Provide clerical support and represent the residence in a professional manner
  • The ability to respond calmly to emergency situations is essential.
  • The ability to communicate in English both orally and in writing is essential.
  • Able to anticipate and act upon the needs spoken and unspoken of the residents of the Emerald Suites Program.
• Education: A high school diploma or GED is preferred.
• Experience: Requires six months to one-year prior reception/concierge/Executive Assistant experience in an environment such as in resort or an upscale hotel with concierge services. Typing or word processing experience is preferred.
• Physical Demands:
  • Finger and hand dexterity to handle and manipulate instruments and equipment.
  • Visual and auditory acuity.
  • Must be able to lift a minimum of fifteen (15) lbs., and be able to carry objects.
  • Must be able to push and pull carts, and continuously walk, sit and stand.
  • Must be able to turn, crouch, kneel, stoop, bend below waist, and reach above shoulder height as tasks dictate.
  • Must use good body mechanics.