Concierge Supervisor for HOA Resident Services

Pyramid Global Hospitality; Bellevue (WA); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading company in hospitality is seeking a Concierge Supervisor for HOA Resident Services at their luxury condominium towers in Bellevue. This role involves supervising the concierge team, ensuring excellent service, managing access, and supporting HOA activities. Ideal candidates will have supervisory experience and strong communication skills, with a proactive approach to customer service.

Benefits

Health insurance

401(k)

Paid time off

Employee discounts

Qualifications

• Supervisory experience in residential or HOA services preferred.
• Ability to handle stressful situations with tact and patience.
• Flexible schedule, including holidays and weekends.

Responsibilities

• Supervise and coordinate the concierge team, including scheduling and training new hires.
• Manage access control, package deliveries, and resident requests efficiently.
• Respond professionally to resident concerns and escalate issues when necessary.

Skills

Interpersonal skills

Organizational skills

Communication skills

Education

High school diploma or equivalent

Tools

Building management software

Job description

Concierge Supervisor for HOA Resident Services

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Overview

The “Avenue Bellevue” is seeking a Concierge Supervisor for HOA Resident Services for two luxury condominium towers in downtown Bellevue. This role involves supervising the concierge team, ensuring excellent resident and guest service, managing access, and supporting HOA activities. Responsibilities include creating schedules, handling resident requests, maintaining confidentiality, and responding to emergencies. The position requires a proactive, customer-focused individual with supervisory experience, preferably in residential or HOA settings.

Responsibilities

• Supervise and coordinate the concierge team, including scheduling and training new hires.
• Provide excellent customer service to residents, guests, vendors, and colleagues.
• Manage access control, package deliveries, and resident requests efficiently.
• Maintain confidentiality of resident information and handle emergencies effectively.
• Assist with HOA meetings, notices, and support the HOA Community Manager.
• Ensure all staff adhere to uniform and safety standards.
• Enter work orders and maintain accurate shift notes.
• Respond professionally to resident concerns and escalate issues when necessary.

Qualifications

• High school diploma or equivalent; supervisory experience in residential or HOA services preferred.
• Experience with building management software (BuildingLink preferred).
• Excellent interpersonal, organizational, and communication skills.
• Ability to handle stressful situations with tact and patience.
• Flexible schedule, including holidays and weekends, due to 24-hour operations.

Benefits & Compensation

Salary range: $28.00 - $30.00/hour DOE. Benefits include health insurance, 401(k), paid time off, holidays, and employee discounts. Pyramid Global Hospitality values its employees, offering career growth opportunities and a supportive work environment.