Concierge Supervisor

FirstService Residential; Miami (FL); On-site; USD 54,000 - 56,000; Full time

Benefits offered by this job

Healthcare benefits

Dental and Vision

401k match

Paid holidays

Time off

Job summary

FirstService Residential is seeking a Front Desk Supervisor to oversee all front desk operations, greet residents and guests, and manage access control and emergency procedures. The role requires independent work with strong communication and multitasking abilities.

The position is full-time with rotating shifts and offers comprehensive benefits, including medical, dental, vision, paid holidays, and a 401k with company match. Some travel may be required to attend training and company functions.

Qualifications

• High school diploma or equivalent preferred; business/hospitality coursework preferred.
• 2–3 years of business experience preferred.
• Effective written and verbal communication skills.
• Multilingual abilities are desirable.
• Strong customer service and interpersonal skills.
• Ability to navigate the property quickly to meet job functions.
• Ability to work extended hours and weekends.
• Ability to respond to emergencies and callouts promptly.

Responsibilities

• Oversees and schedules all Front Desk staff for building.
• Maintains schedules and timesheets/cards for payroll purposes.
• Keeps track of activity logs and incident reports for the Manager’s review.
• Works closely with Front Desk Coordinator and assists with filling shifts.
• Provides training for all new hires assigned to the property.
• Forward vacation and day-off requests for approval.
• Assists in investigations, tape/log reviews for incidents.
• Supports the Property Manager with administrative tasks and mailings.
• Demonstrates excellent customer service, communication, and time management.
• Monitors Emergency Response System and access controls.
• Greets and directs residents, guests, and invitees.
• Responds to emergencies promptly and communicate effectively.
• Maintains daily log, records, and forms.
• Resolves and follows up on complaints/issues.
• Maintains a safe and secure environment across the building.
• May be assigned other duties by the on-site property manager.
• Follows safety procedures and maintains a safe work environment.

Skills

Customer service

Verbal communication

Written communication

Multilingual

Emergency response

IT skills

Time management

Shift flexibility

Interpersonal skills

Education

High school diploma

Business or Hospitality coursework

Tools

IT hardware/software

Job description

Job Overview:

Oversees all Front Desk. Has the competency and intrapersonal skills to work independently, and without direct supervision. Possesses strong communication, telephone, and customer service skills. Detailed oriented and able to multitask. Meets and greets residents; checks guests and service providers in/out. Able to understand and react to emergency response and access control procedures; monitors and operates electronic security control systems; and accurately maintains daily logs, records, and forms.

Description

Job Overview:

Oversees all Front Desk. Has the competency and intrapersonal skills to work independently, and without direct supervision. Possesses strong communication, telephone, and customer service skills. Detailed oriented and able to multitask. Meets and greets residents; checks guests and service providers in/out. Able to understand and react to emergency response and access control procedures; monitors and operates electronic security control systems; and accurately maintains daily logs, records, and forms.

Schedule:

This is a full-time Supervisor position requiring open availability and flexibility to work all shifts. The regular schedule will rotate between 6:00 AM‒ 2:00 PM and 2:00 PM‒ 10:00 PM, Monday through Friday, with the ability to adjust shifts as needed to support the operation.

Compensation:

$26.00 - 27.00 per hour

Your Responsibilities

• Oversees and schedules all Front Desk staff for building.
• Maintains schedules and timesheets/cards for payroll purposes.
• Keeps track of activity logs, incident reports for the Manager’s review.
• Works closely with the Front Desk Coordinator and assists the Front Desk Coordinator to fill shifts when needed.
• Provides training for all new hires assigned to property.
• Forwards vacation and day off requests to Front Desk Coordinator for approval.
• Assists in investigations, tape/log reviews for any unusual incidents.
• Helps Property Manager with any special requests, i.e., administrative work, mailings, etc.
• Demonstrates excellent customer service, communication, and time management skills.
• Monitors Emergency Response System.
• Greets and directs residents, guests, and invitees.
• Monitors and controls Electronic Security Control Systems.
• Responds to emergency situations in a timely and efficient manner within hours of notification.
• Monitors and controls access to the building.
• Maintains daily log, records, and forms.
• Resolves and follows-up on all complaints/issues.
• Maintains a safe and secure environment throughout the building/property(s).
• May be assigned other duties by the on-site property manager.
• Follows safety procedures and maintains a safe work environment.

Skills And Qualifications

• High school diploma or equivalency preferred. College level courses in business or hospitality preferred.
• Two (2) to three (3) years of business experience preferred.
• Command of information system hardware/software is preferred.
• Effective written and verbal communication skills.
• Multiple language fluency is desirable.
• Strong customer service, communication and interpersonal skills required.
• Ability to navigate the property/building quickly and easily as required to meet the job functions.
• Complete all required forms.
• Ability to work extended hours and weekends based on project requirements.
• Ability to respond to emergencies and callouts in a timely manner.
• Communicate, receive, and exchange ideas and information by means of the spoken and written word.

Physical Requirements

• Ability to lift 30 – 50 lbs.
• Work in an upright standing or sitting position for long periods of time.
• Handle, finger, grasp and lift objects and packages.
• Reach with hands and arms.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

What We Offer

As a full-time non-exempt associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, and Vision. In addition, you will be eligible for time off benefits, paid holidays, and a 401k with company match. Occasional travel may be required to attend training and other company functions.

Disclaimer

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.

Automated Employment Decision Tool (AEDT) Usage:

We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job-related characteristics.

Job Qualifications and Characteristics Assessed:

The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company.

Alternative Selection Process or Reasonable Accommodations:

Candidates who require an alternative selection process or a “reasonable accommodation,” as defined under applicable disability laws, may make a request through our designated contact channel [e-mail].

Requesting Information About the AEDT - NYC Local Law 144:

Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at [e-mail]; we will respond in accordance with Local Law 144, within 30 days.