Concierge Service - Hollymead (17205)

Cantex; Flower Mound (TX); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated Concierge to enhance service experiences for Patients and families. This entry-level position involves building relationships, addressing needs, and coordinating events to foster a welcoming environment. The ideal candidate will possess strong customer service skills, excellent communication abilities, and a passion for helping others. Join a team that values compassion and professionalism, where your contributions will make a significant impact in the lives of those you serve. Flexibility and a commitment to ongoing education are key to success in this role.

Qualifications

• 1+ years of customer service or event planning experience.
• Strong verbal and written communication skills are essential.

Responsibilities

• Build relationships with Patients and Families for a Patient-centered service.
• Coordinate onboarding for new Patients and assist with their needs.

Skills

Customer Service Experience

Event Planning

Communication Skills

Organizational Skills

Multi-Priority Management

Computer Skills

Fluent in English

Job description

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Description

Job Summary:
The Concierge position aims to provide excellent service experiences for all Patients and families within the Facility. The Concierge acts as a liaison with the interdisciplinary team to deliver high-quality communication and timely resolutions for service gaps in a professional, outgoing manner.

Qualifications:

• Experience in customer service or event planning
• At least 1 year in a Long-Term Care setting
• Excellent verbal and written communication skills
• Availability for some weekends and evenings on rotation
• Strong organizational skills
• Ability to manage multiple priorities
• Proficient in computer skills (medium to advanced)
• Fluent in English (reading, writing, speaking)

Essential Functions:

• Build relationships with Patients and Families to foster a Patient-centered Service culture
• Address needs of Patients and Families upon admission
• Coordinate onboarding for new Patients and introduce them to department leaders
• Collaborate with Business Development to ensure positive experiences for new admissions
• Greet new Patients and meet immediate personal requests
• Serve as the point of contact for customer service issues
• Be knowledgeable about Facility amenities and Guest Services
• Coordinate outings and Facility events based on Guest requests
• Assist with transportation for outings and appointments
• Help Patients with grooming needs like Beauty/Barber services
• Follow Grievance Policy with leadership for positive resolutions
• Work flexible hours to meet service needs
• Review and enforce Cantex policies on Abuse Prevention
• Participate in committees as assigned
• Perform other duties as directed by the Executive Director

Continuing Education:

• Attend required in-services and educational programs
• Maintain professional certifications or licensure through ongoing education

Physical Demands:

• Communicate effectively in English via phone, writing, and conversation
• Stand, walk frequently; occasionally sit, lift up to 50 pounds, and use hands and arms
• Work in environments with exposure to blood, chemicals, and moderate noise levels

Job Description Review: I understand the duties and responsibilities, including the possibility of modifications. I have noted any accommodations needed or duties I cannot perform.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other

Industries

• Hospitals and Health Care