Concierge Security Pro – Denver

Citadel Security Inc.; Denver (CO); On-site; USD 31,000 - 44,000; Full time

Job summary

Citadel Security USA in Denver, CO is seeking polished Premier Concierge Security Officers to provide security coverage and exceptional front-facing service at the assigned property.

The role blends customer service with strong security presence; officers welcome tenants and visitors, verify IDs, monitor access, report incidents, and respond to emergencies while maintaining professionalism and confidentiality.

Qualifications

• High school diploma or GED required.
• Minimum of 2 years of professional security experience.
• Minimum of 5 years of customer service experience in a public-facing role.
• Valid driver's license required.
• Must maintain a professional appearance and demeanour.
• Strong verbal and written communication.
• Ability to stand, walk, and patrol for extended periods.
• Must complete required background and onboarding screenings.

Responsibilities

• Welcome tenants, visitors, and guests with a professional, courteous, and helpful approach.
• Maintain a visible security presence while remaining approachable and attentive to the needs of those on the property.
• Conduct routine foot and, when assigned, vehicle patrols throughout designated areas.
• Inspect doors, gates, windows, access points, and other designated areas for unusual conditions or security concerns.
• Monitor CCTV cameras, alarms, access control systems, and other available security technology.
• Verify identification, manage visitor access, issue badges or credentials, and maintain accurate entry and exit records.
• Provide directions and general information regarding locations, operating hours, amenities, restrooms, lost-and-found procedures, and other available services.
• Observe and report suspicious behavior, policy violations, unsafe conditions, unauthorized access, or other concerns.
• Respond promptly and professionally to disturbances, emergencies, alarms, and other incidents.
• Use verbal communication and de-escalation techniques to help resolve concerns whenever appropriate.
• Prepare clear and accurate reports documenting incidents, daily activities, unusual observations, and relevant interactions.
• Apply established rules, post orders, access procedures, and organizational policies consistently.
• Assist tenants and visitors with questions or concerns while maintaining appropriate security boundaries.
• Protect confidential information and exercise discretion when handling sensitive situations.
• Develop a strong working knowledge of the assigned property, including designated areas, amenities, access points, and applicable procedures.
• Communicate relevant information with supervisors, team members, emergency responders, and authorized personnel as needed.

Skills

Customer service

Security experience

Communication skills

Professional appearance

Observation

De-escalation

Report writing

Access control

CCTV

Education

High school diploma or GED

Tools

TrackTik

Job description

Citadel Security USA in Denver, CO is seeking polished Premier Concierge Security Officers to provide security coverage and exceptional front-facing service at the assigned property.

The role blends customer service with strong security presence; officers welcome tenants and visitors, verify IDs, monitor access, report incidents, and respond to emergencies while maintaining professionalism and confidentiality.