Concierge Security Officer

Securitas Security Services USA, Inc.; Los Angeles (CA); Presencial; USD 65 904 000 - 74 501 000; Tempo integral

Resumo da oferta

Securitas Security Services USA, Inc. is seeking a Concierge Officer in Los Angeles to support guest check-in, local tenant services, and on-site event operations.

This role emphasizes hospitality and security, delivering exceptional customer service within a client site. The Concierge Officer will assist with planning, vendor coordination, and post-event follow-ups, while maintaining safety and access control according to client and company standards.

Qualificações

• Receptionist/host/retail background is a plus.
• Excellent guest service and communication skills.

Responsabilidades

• Assist with planning and execution of operational event logistics under the direction of the PM.
• Support event load-in, setup, breakdown, and onsite production activities to ensure successful event execution.
• Assist with event planning and pre-production efforts, including vendor coordination, scheduling, and tracking deliverables.
• Support the collection and tracking of event-related costs in accordance with established budget guidelines (shared responsibility).
• Place orders for event materials and supplies and monitor delivery status to ensure timely arrival.
• Coordinate vendor communications, confirmations, and logistical requirements.
• Prepare event materials, including signage, branded collateral, promotional items, and giveaways (shared responsibility).
• Assist with post-event recaps, evaluations, and documentation of key learnings and opportunities for improvement.
• Assist with the preparation and distribution of the monthly tenant newsletter (shared responsibility).
• Deliver exceptional customer service by supporting guest check-in and enhancing the overall onsite guest experience.
• Fulfill guest and tenant requests, including but not limited to dining orders, restaurant reservations, dry cleaning services, package deliveries, bell cart assistance, and other concierge-related services. Maintenance requests may be coordinated as needed and at the direction of the PM.
• Collaborate with property team members to coordinate guest and tenant needs, ensuring a seamless and positive experience.
• Document and communicate guest compliments, concerns, complaints, and feedback to the PM for appropriate follow-up and resolution.
• Utilize proper radio communication etiquette and designated call codes to effectively perform assigned duties and coordinate with property personnel.
• Greet and assist all guests and tenants in accordance with Sunset Media Center's hospitality standards, telephone protocols, and guest service procedures.
• Maintain knowledge of property services, amenities, tenant resources, and building operations to effectively assist guests and tenants.
• Perform other duties and special projects as assigned.

Descrição da oferta de emprego

Concierge Officer

$23-$26/hour

• Assist with the planning and execution of operational event logistics under the direction of the PM.
• Support event load-in, setup, breakdown, and onsite production activities to ensure successful event execution.
• Assist with event planning and pre-production efforts, including vendor coordination, scheduling, and tracking deliverables.
• Support the collection and tracking of event-related costs in accordance with established budget guidelines (shared responsibility).
• Place orders for event materials and supplies and monitor delivery status to ensure timely arrival.
• Coordinate vendor communications, confirmations, and logistical requirements.
• Prepare event materials, including signage, branded collateral, promotional items, and giveaways (shared responsibility).
• Assist with post-event recaps, evaluations, and documentation of key learnings and opportunities for improvement.
• Assist with the preparation and distribution of the monthly tenant newsletter (shared responsibility).
• Deliver exceptional customer service by supporting guest check-in and enhancing the overall onsite guest experience.
• Fulfill guest and tenant requests, including but not limited to dining orders, restaurant reservations, dry cleaning services, package deliveries, bell cart assistance, and other concierge-related services. Maintenance requests may be coordinated as needed and at the direction of the PM.
• Collaborate with property team members to coordinate guest and tenant needs, ensuring a seamless and positive experience.
• Document and communicate guest compliments, concerns, complaints, and feedback to the PM for appropriate follow-up and resolution.
• Utilize proper radio communication etiquette and designated call codes to effectively perform assigned duties and coordinate with property personnel.
• Greet and assist all guests and tenants in accordance with Sunset Media Center's hospitality standards, telephone protocols, and guest service procedures.
• Maintain knowledge of property services, amenities, tenant resources, and building operations to effectively assist guests and tenants.
• Perform other duties and special projects as assigned.

We help make your world a safer place.

Securitas is a global company that offers the most advanced and sustainable security solutions in the industry. We are located in 47 countries and have 355,000 employees worldwide and over 150,000 clients.

Securitas plays an essential role for our clients and in society. The Concierge Officer position helps maintain a safe and secure environment for our clients by remaining visible, actively monitoring the premises, and maintaining access control. They preserve order while enforcing regulations and directives for a client site pertaining to personnel, visitors, and the area. Frequently our Concierge Officers will provide customer service and information to a client’s employees and customers.

We are driven by a clear corporate culture and purpose, which helps us live according to our values of Integrity, Vigilance, and Helpfulness. These values are at the heart of our culture, help define who we are and guide our actions.

The Concierge Officer is a public facing, customer service driven position. If you have receptionist, hospitality, or retail industry background, you are a great fit for this role. No customer service experience? No problem! With a positive attitude and outgoing personality, we will provide the training and knowledge you need to be successful in the security industry.

With over 80 years of protecting the things that matter, we’ve seen more than most. That’s why Securitas is the partner of choice for companies and an employer of choice for candidates worldwide.

See a different world.

Make an Impact at Securitas USA

Securitas USA employees come from all walks of life, bringing a variety of skills, experiences, and perspectives. United by a shared purpose, we help make the world a safer place. We provide security services to meet the unique needs of our clients to help safeguard their people and assets.

At Securitas USA, our core values are the foundation of everything we do. Represented by the three red dots in our logo, Integrity, Vigilance, and Helpfulness guide how we serve our clients, support our colleagues, and engage with our communities.

Securitas USA is committed to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, pregnancy, genetic information, disability, status as a protected veteran, or any other applicable legally protected characteristic.

Reasonable Accommodation: Securitas USA is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Securitas USA will take steps to assure the people with disabilities are provided with reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact [e-mail].