Concierge, Security Liaison

Jobtailor; Fairfax (VA); On-site; USD 32,000 - 42,000; Full time

Job summary

AFCU is seeking a Concierge and Security Liaison to warmly greet members and visitors at the Headquarters. The role also supports mailroom, records management, and risk-conscious security duties to maintain a safe, professional environment.

Responsibilities include guiding visitors, logging deliveries, and assisting with building logistics while upholding AFCU's service standards.

Qualifications

• Experience (12) twelve months of experience as a receptionist or working at a financial institution is preferred.
• Excellent oral and written communication skills.
• Excellent interpersonal and member/customer service skills.
• Excellent analytical, research and problem-solving skills.
• Ability to manage multiple tasks.
• Demonstrates exceptional situational awareness without compromising operational efficiency or guest service.
• Ability to learn skills in de-escalating interactions, threat detection, and social engineering.
• Exercises absolute confidentiality when handling sensitive information and proprietary security protocols.
• Ability to lift 25 lbs., sit for long periods of time.
• Able to utilize standard office equipment including, but not limited to, PC, fax, copier, telephone, etc.

Responsibilities

• Receives and greets members, employees, visitors, vendors, and other building tenants as a representative of AFCU.
• Supports mailroom and records-related duties, and assists Risk Management as security liaison.
• Maintains a warm, professional image reflecting AFCU's commitment to member service.
• Monitors entrances/exits, verifies identities, and issues visitor passes to maintain security.
• Directs visitors to the appropriate location and notifies staff of arrivals.
• Assists with building logistics and awareness of scheduled events.
• Oversees the HQ lobby, keeping it clean, neat, and hazard-free while welcoming visitors.
• Supports mailroom operations by logging packages and deliveries at the front desk.
• Assists with sorting mail and interdepartmental items to support day-to-day operations.
• Imports electronic documentation and classifies record types for records management.

Skills

Customer service

Communication

Visitor management

Security awareness

Multitasking

Discretion

Job description

Responsibilities

• Under general supervision, and following established policies and procedures, the Concierge and Security Liaison projects a warm and professional image as representative of the credit union in receiving members, employees, visitors, vendors, and other building tenants.
• In addition to welcoming guests, supports the Document Imaging and Records Management department with mailroom and records-related duties, and assists the Risk Management department by serving as a security liaison.
• Projects a warm and professional image that reflects the credit union's commitment to member service.
• Contributes to a friendly and productive workplace while maintaining a secure environment by monitoring entrances and exits, verifying the identity of all visitors, contractors, and delivery personnel, issuing visitor passes, and maintaining accurate access logs.
• Directs visitors to the appropriate location, notifies credit union personnel of arrivals, and ensures that only authorized individuals gain entry.
• Takes an active role in the day-to-day operations of the Headquarters facility by assisting with building logistics and maintaining awareness of scheduled events.
• Oversees the HQ lobby, ensuring the area is consistently clean, neat, and hazard free, while also ensuring a warm and welcoming environment for all who enter.
• Polite, friendly and professional with AFCU employees, building tenants, and visitors to effectively support business needs and foster a positive workplace culture.
• Supports mailroom operations by receiving and logging packages and other delivered items at the front desk, ensuring nothing is left unattended at entry points.
• May additionally assist with sorting incoming and outgoing mail and interdepartmental items to support the smooth day-to-day operations of the Headquarters facility.
• During available time, supports the records management function by importing electronic documentation and classifying record types through data entry and filed form indexing.
• Serves as a constant and vigilant presence at the AFCU Headquarters facility, maintaining awareness of lobby traffic and remaining continuously on the lookout for threats, unusual behavior, or anything that may compromise the safety of staff, members, and visitors.
• Reports any potential security concerns to the Risk Management department immediately.
• Assists with any special requests.

Requirements

• Experience (12) twelve months of experience as a receptionist or working at a financial institution is preferred.
• Excellent oral and written communication skills.
• Excellent interpersonal and member/customer service skills.
• Excellent analytical, research and problem-solving skills.
• Ability to manage multiple tasks.
• Demonstrates exceptional situational awareness without compromising operational efficiency or guest service.
• Ability to learn skills in de-escalating interactions, threat detection, and social engineering.
• Exercises absolute confidentiality when handling sensitive information and proprietary security protocols.
• Ability to lift 25 lbs., sit for long periods of time.
• Able to utilize standard office equipment including, but not limited to, PC, fax, copier, telephone, etc.