Concierge Security Events Lead

GardaWorld Security Services U.S.; Sunnyvale (CA); On-site; USD 32,000 - 39,000; Part time

Benefits offered by this job

Free food on campus

Career development opportunities

Networking opportunities

Uniform provided at no cost

Job summary

GardaWorld Security Services U.S. is hiring a Concierge Security Events Lead in Sunnyvale, CA to deliver best‑in‑class customer service at high‑energy events. You will serve as the on-site liaison, supervise event officers, manage crowd flow, and coordinate with clients to adjust security coverage in real time.

The role emphasizes leadership, clear communication, and proactive problem solving in a dynamic campus environment with flexible shifts and a comprehensive benefits package.

Qualifications

• Authorized to work in the U.S.
• California Guard Card and 32-hour BSIS training certificates
• Must be 21 years of age or older
• Must have a valid driver's license
• 1 year of security experience; leadership/field training preferred
• Excellent communication and customer service skills
• Comfortable using technology (radio, Pixel, apps, computers)
• Flexible schedules based on event timing and client needs

Responsibilities

• Serve as the primary on-site point of contact for event security operations with the client’s team and GardaWorld staff.
• Assist in pre-event briefings; ensure officers know roles and escalation procedures.
• Provide leadership and direction to event officers during each shift.
• Monitor event activity, crowd flow, and access points for safety and professionalism.
• Report incidents promptly through radio, Pixel, GSOC, or on-site command.
• Maintain strong guest relations and represent GardaWorld professionally.
• Collaborate with campus departments and event organizers to adjust coverage in real time.
• Complete detailed incident reports, event recaps, and post-event debriefs.
• Support logistics such as post-setup, equipment checks, and roster tracking.
• Navigate campus maps to direct guests, vendors, or staff efficiently

Skills

Customer service

Leadership

Communication

Technology proficiency

Education

High School Diploma or GED

Tools

Pixel

Radio communications

Computers

Job description

GardaWorld Security Services U.S. is hiring a Concierge Security Events Lead in Sunnyvale, CA to deliver best‑in‑class customer service at high‑energy events. You will serve as the on-site liaison, supervise event officers, manage crowd flow, and coordinate with clients to adjust security coverage in real time.

The role emphasizes leadership, clear communication, and proactive problem solving in a dynamic campus environment with flexible shifts and a comprehensive benefits package.